M528DN User Manual

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Order supplies .................................................................................................................................................. 159

Printer does not pick up paper or misfeeds .................................................................................................................... 160

Introduction ...................................................................................................................................................... 160

The printer does not pick up paper .............................................................................................................. 160

The printer picks up multiple sheets of paper ............................................................................................ 162

The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 165

Clear paper jams .................................................................................................................................................................. 167

Introduction ...................................................................................................................................................... 167

Paper jam locations ........................................................................................................................................ 167

Auto-navigation for clearing paper jams ..................................................................................................... 168

Experiencing frequent or recurring paper jams? ....................................................................................... 168

Clear paper jams in the document feeder—31.13.yz .............................................................................. 168

Clear paper jams in tray 1—13.A1 ............................................................................................................... 172

Clear paper jams in tray 2, tray 3, tray 4, tray 5—13.A2, 13.A3, 13.A4, 13.A5 .................................... 175

Clear paper jams in the output bin—13.E1 ................................................................................................ 178

Clear paper jams in the duplexer—13.CX.XX, 13.DX.XX .......................................................................... 179

Clear paper jams in the toner-cartridge area .............................................................................................. 184

Clear paper jams in the fuser—13.B9, 13.B2, 13.FF ................................................................................ 186

Resolve print-quality problems ......................................................................................................................................... 188

Introduction ...................................................................................................................................................... 188

Troubleshoot print quality ............................................................................................................................. 189

Update the printer rmware ..................................................................................................... 189

Print from a dierent software program ................................................................................ 189

Check the paper-type setting for the print job ...................................................................... 190

Check the paper type setting on the printer ..................................................... 190

Check the paper type setting (Windows) ........................................................... 190

Check the paper type setting (macOS) ............................................................... 190

Check toner-cartridge status .................................................................................................... 191

Step one: Print the supplies status page ........................................................... 191

Step two: Check supplies status .......................................................................... 191

Print a cleaning page .................................................................................................................. 191

Visually inspect the toner cartridge or cartridges ................................................................. 192

Check paper and the printing environment ............................................................................ 193

Step one: Use paper that meets HP specications .......................................... 193

Step two: Check the environment ....................................................................... 193

Step three: Set the individual tray alignment .................................................... 193

Try a dierent print driver ......................................................................................................... 194

Check the EconoMode settings ................................................................................................ 194

Adjust print density .................................................................................................................... 195

Troubleshoot image defects ..................................................................................................... 195

Improve copy image quality ............................................................................................................................................... 203

ENWW ix

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User Manual - Page 11