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HP M528DN User Manual
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User Manual - Page 237
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Contents
Table of Contents
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Troubleshooting
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Sol
ve f
ax pr
obl
ems
Use the fol
lowing sections t
o solv
e issues invol
ving the printer f
ax functions.
●
Checklis
t for sol
ving fax probl
ems
●
General fax pr
oblems
ENWW
Solve fax pr
oblems
223
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File type: PDF
File name: 44750206_m528dn.pdf
File size: 6.57 MB
File Language: English
Pages: 248
Author: HP
File created: 2018-09-07
Published: 2024-01-10
Updated: 2024-01-09
Download File
Table of Contents
×
Printer overview
15
Warning icons
15
Potential shock hazard
17
Printer views
18
Printer front view
18
Printer back view
19
Interface ports
20
Control-panel view
21
How to use the touchscreen control panel
22
Printer specifications
24
Technical specifications
24
Supported operating systems
26
Mobile printing solutions
28
Printer dimensions
28
Power consumption, electrical specifications, and acoustic emissions
29
Operating-environment range
29
Printer hardware setup and software installation
30
Paper trays
31
Introduction
31
Load paper to Tray 1
32
Load paper to Tray 1 (multipurpose tray)
32
Tray 1 paper orientation
33
Use alternative letterhead mode
34
Enable Alternative Letterhead Mode by using the printer control-panel menus
34
Load paper to Tray 2 and the 550-sheet trays
35
Load paper to Tray 2 and the 550-sheet trays
35
Tray 2 and the 550-sheet trays paper orientation
37
Use alternative letterhead mode
38
Enable Alternative Letterhead Mode by using the printer control-panel menus
38
Load and print envelopes
39
Print envelopes
39
Envelope orientation
39
Load and print labels
40
Manually feed labels
40
Label orientation
40
Use the convenience stapler (f, c, and z models)
41
Use the stapler
41
Supplies, accessories, and parts
43
Order supplies, accessories, and parts
44
Ordering
44
Supplies and accessories
44
Maintenance/long-life consumables
45
Customer self-repair parts
45
Configure the HP toner-cartridge-protection supply settings
47
Introduction
47
Enable or disable the Cartridge Policy feature
48
Use the printer control panel to enable the Cartridge Policy feature
48
Use the printer control panel to disable the Cartridge Policy feature
48
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
48
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
49
Troubleshoot Cartridge Policy control panel error messages
49
Enable or disable the Cartridge Protection feature
50
Use the printer control panel to enable the Cartridge Protection feature
50
Use the printer control panel to disable the Cartridge Protection feature
50
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
51
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
51
Troubleshoot Cartridge Protection control panel error messages
52
Replace the toner cartridge
53
Cartridge information
53
Remove and replace the cartridge
54
Replace the staple cartridge (f, c, and z models)
58
Introduction
58
Remove and replace the staple cartridge
58
Print
61
Print tasks (Windows)
62
How to print (Windows)
62
Automatically print on both sides (Windows)
62
Manually print on both sides (Windows)
63
Print multiple pages per sheet (Windows)
63
Select the paper type (Windows)
64
Additional print tasks
65
Print tasks (macOS)
66
How to print (macOS)
66
Automatically print on both sides (macOS)
66
Manually print on both sides (macOS)
66
Print multiple pages per sheet (macOS)
67
Select the paper type (macOS)
67
Additional print tasks
67
Store print jobs on the printer to print later or print privately
69
Introduction
69
Create a stored job (Windows)
69
Create a stored job (macOS)
70
Print a stored job
71
Delete a stored job
72
Delete a job that is stored on the printer
72
Change the job storage limit
72
Information sent to printer for Job Accounting purposes
72
Mobile printing
73
Introduction
73
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing
74
Enable wireless printing
74
Change the Wi-Fi Direct name
74
HP ePrint via email
75
AirPrint
75
Android embedded printing
76
Print from a USB flash drive
77
Enable the USB port for printing
78
Method one: Enable the USB port from the printer control panel
78
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)
78
Print USB documents
78
Print using high-speed USB 2.0 port (wired)
80
Enable the high-speed USB port for printing
81
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus
81
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected pr ...
81
Copy
83
Make a copy
83
Copy on both sides (duplex)
85
Additional copy tasks
86
Scan
87
Set up Scan to Email
88
Introduction
88
Before you begin
88
Step one: Access the HP Embedded Web Server (EWS)
88
Step two: Configure the Network Identification settings
89
Step three: Configure the Send to Email feature
91
Method one: Basic configuration using the Email Setup Wizard
91
Method two: Advanced configuration using the Email Setup
94
Step four: Configure the Quick Sets (optional)
98
Step five: Set up Send to Email to use Office 365 Outlook (optional)
100
Introduction
100
Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account
100
Set up Scan to Network Folder
102
Introduction
102
Before you begin
102
Step one: Access the HP Embedded Web Server (EWS)
102
Step two: Set up Scan to Network Folder
104
Method one: Use the Scan to Network Folder Wizard
104
Method two: Use Scan to Network Folder Setup
106
Step one: Begin the configuration
106
Step two: Configure the Scan to Network Folder settings
107
Step one: Begin the configuration
107
Dialog one: Set the Quick Set name, description, and options for user interaction at the control pan ...
107
Dialog two: Folder Settings
109
Configure the destination folder for scanned documents
110
Option 1: Configure the printer to save to a shared folder or FTP folder
110
Option 2: Configure the printer to save to a personal shared folder
112
Select the destination folder permissions
114
Option 1: Configure read and write access
114
Option 2: Configure write access only
114
Dialog three: Notification settings
114
Dialog four: Scan Settings
115
Dialog five: File Settings
116
Dialog six: Summary
116
Step three: Complete the configuration
116
Set up Scan to SharePoint® (Flow models only)
117
Introduction
117
Before you begin
117
Step one: Access the HP Embedded Web Server (EWS)
117
Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set
118
Scan a file directly to a Microsoft® SharePoint site
120
Quick set scan settings and options for Scan to SharePoint®
121
Set up Scan to USB Drive
123
Introduction
123
Step one: Access the HP Embedded Web Server (EWS)
123
Step two: Enable Scan to USB Drive
124
Step three: Configure the Quick Sets (optional)
124
Default scan settings for Scan to USB Drive setup
125
Default file settings for Save to USB Setup
125
Scan to email
127
Introduction
127
Scan to email
127
Scan to job storage
130
Introduction
130
Scan to job storage on the printer
130
Print from job storage on the printer
132
Scan to network folder
133
Introduction
133
Scan to network folder
133
Scan to SharePoint
135
Introduction
135
Scan to SharePoint
135
Scan to USB drive
137
Introduction
137
Scan to USB drive
137
Use HP JetAdvantage business solutions
138
Additional scan tasks
139
Fax
141
Set up fax
142
Introduction
142
Set up fax by using the printer control panel
142
Change fax configurations
143
Fax dialing settings
143
General fax send settings
144
Fax receive settings
144
Send a fax
145
Additional fax tasks
147
Manage the printer
149
Advanced configuration with the HP Embedded Web Server (EWS)
150
Introduction
150
How to access the HP Embedded Web Server (EWS)
150
HP Embedded Web Server features
152
Information tab
152
General tab
152
Copy/Print tab
153
Scan/Digital Send tab
154
Fax tab
155
Supplies tab
156
Troubleshooting tab
156
Security tab
156
HP Web Services tab
157
Networking tab
157
Other Links list
159
Configure IP network settings
160
Printer sharing disclaimer
160
View or change network settings
160
Rename the printer on a network
160
Manually configure IPv4 TCP/IP parameters from the control panel
161
Manually configure IPv6 TCP/IP parameters from the control panel
161
Link speed and duplex settings
162
Printer security features
163
Introduction
163
Security statements
163
Assign an administrator password
164
Use the HP Embedded Web Server (EWS) to set the password
164
Provide user access credentials at the printer control panel
164
IP Security
165
Encryption support: HP High Performance Secure Hard Disks
165
Lock the formatter
165
Energy-conservation settings
166
Print with EconoMode
167
Configure EconoMode from the print driver
167
Configure EconoMode from the printer control panel
167
Set the sleep timer and configure the printer to use 1 watt or less of power
167
Set the sleep schedule
168
HP Web Jetadmin
168
Software and firmware updates
168
Solve problems
169
Customer support
170
Control panel help system
170
Reset factory settings
171
Introduction
171
Method one: Reset factory settings from the printer control panel
171
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)
171
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
172
Change the “Very Low” settings
173
Change the “Very Low” settings at the control panel
173
For printers with fax capability
173
Order supplies
173
Printer does not pick up paper or misfeeds
174
Introduction
174
The printer does not pick up paper
174
The printer picks up multiple sheets of paper
176
The document feeder jams, skews, or picks up multiple sheets of paper
179
Clear paper jams
181
Introduction
181
Paper jam locations
181
Auto-navigation for clearing paper jams
182
Experiencing frequent or recurring paper jams?
182
Clear paper jams in the document feeder—31.13.yz
182
Clear paper jams in tray 1—13.A1
186
Clear paper jams in tray 2, tray 3, tray 4, tray 5—13.A2, 13.A3, 13.A4, 13.A5
189
Clear paper jams in the output bin—13.E1
192
Clear paper jams in the duplexer—13.CX.XX, 13.DX.XX
193
Clear paper jams in the toner-cartridge area
198
Clear paper jams in the fuser—13.B9, 13.B2, 13.FF
200
Resolve print-quality problems
202
Introduction
202
Troubleshoot print quality
203
Update the printer firmware
203
Print from a different software program
203
Check the paper-type setting for the print job
204
Check the paper type setting on the printer
204
Check the paper type setting (Windows)
204
Check the paper type setting (macOS)
204
Check toner-cartridge status
205
Step one: Print the supplies status page
205
Step two: Check supplies status
205
Print a cleaning page
205
Visually inspect the toner cartridge or cartridges
206
Check paper and the printing environment
207
Step one: Use paper that meets HP specifications
207
Step two: Check the environment
207
Step three: Set the individual tray alignment
207
Try a different print driver
208
Check the EconoMode settings
208
Adjust print density
209
Troubleshoot image defects
209
Improve copy image quality
217
Check the scanner glass for dirt and smudges
217
Calibrate the scanner
218
Check the paper settings
220
Check the paper selection options
220
Check the image-adjustment settings
220
Optimize copy quality for text or pictures
220
Edge-to-edge copying
221
Improve scan image quality
222
Check the scanner glass for dirt and smudges
222
Check the resolution settings
223
Check the color settings
224
Check the image-adjustment settings
224
Optimize scan quality for text or pictures
225
Check the output-quality settings
225
Improve fax image quality
227
Check the scanner glass for dirt and smudges
227
Check the send-fax resolution settings
228
Check the image-adjustment settings
229
Optimize fax quality for text or pictures
229
Check the error-correction settings
229
Check the fit-to-page setting
230
Send to a different fax machine
230
Check the sender's fax machine
230
Solve wired network problems
231
Introduction
231
Poor physical connection
231
The computer is unable to communicate with the printer
231
The printer is using incorrect link and duplex settings for the network
232
New software programs might be causing compatibility problems
232
The computer or workstation might be set up incorrectly
232
The printer is disabled, or other network settings are incorrect
232
Solve wireless network problems
233
Introduction
233
Wireless connectivity checklist
233
The printer does not print after the wireless configuration completes
234
The printer does not print, and the computer has a third-party firewall installed
234
The wireless connection does not work after moving the wireless router or printer
234
Cannot connect more computers to the wireless printer
235
The wireless printer loses communication when connected to a VPN
235
The network does not appear in the wireless networks list
235
The wireless network is not functioning
235
Reduce interference on a wireless network
236
Solve fax problems
237
Checklist for solving fax problems
238
What type of phone line are you using?
238
Are you using a surge-protection device?
238
Are you using a phone company voice-messaging service or an answering machine?
238
Does your phone line have a call-waiting feature?
239
Check fax accessory status
239
General fax problems
240
The fax failed to send
240
An Out of Memory status message displays on the printer control panel
240
Print quality of a photo is poor or prints as a gray box
240
You touched the Stop button to cancel a fax, but the fax was still sent
240
No fax address book button displays
240
Not able to locate the Fax settings in HP Web Jetadmin
240
The header is appended to the top of the page when the overlay option is enabled
241
A mix of names and numbers is in the recipients box
241
A one-page fax prints as two pages
241
A document stops in the document feeder in the middle of faxing
241
The volume for sounds coming from the fax accessory is too high or too low
241
USB flash drive is not responding
242
Method one: Enable the USB port from the printer control panel
242
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)
242
Index
243
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