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Action Yes No
Step 1
Using the Print Quality Test Pages, check if the distance
between the repeating defects is equal to any of the following:
Imaging unit
• 96 mm (3.78 in.)
• 37.7 mm (1.48 in.)
Toner cartridge
• 43.5 mm (1.71 in.)
• 37.5 mm (1.48 in.)
Transfer roller
• 52 mm (2.05 in.)
Fuser
• 79.8 mm (3.14 in.)
• 62.5 mm (2.46 in.)
Does the distance between the repeating defects match the toner
cartridge or imaging unit measurements?
Go to step 2. Take note of the
distance, and then
contact
customer
support.
Step 2
a Replace the aected supply item.
b Print the document.
Do the repeating defects appear?
Contact
customer
support.
The problem is
solved.
Print jobs do not print
Action Yes No
Step 1
a From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 2.
Step 2
a Check if the printer is on.
b Resolve any error messages that appear on the display.
c Print the document.
Is the document printed?
The problem is
solved.
Go to step 3.
Troubleshoot a problem 208
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