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Error codes Error message Solution
31.60z Reinstall missing or
unresponsive black imaging
unit.
1 Open door A.
2 Remove the imaging unit.
3 Insert the imaging unit.
4 Close the door.
32.40z Replace unsupported black
cartridge.
See
“Replacing the toner cartridge”
on page 161.
32.60z Replace unsupported black
imaging unit.
See
“Replacing the imaging unit” on
page 163.
33.40 Non-Lexmark black
cartridge, see User's
Guide.
See
“Non‑Lexmark supply” on
page 236.
33.60 Non-Lexmark black imaging
unit, see User's Guide.
37.3 Insufficient memory, some
held jobs were deleted.
Tou ch Continue to clear the message
and continue printing.
38.1 Memory full. Try one or more of the following:
• To uc h Cancel job to clear the
message.
• Print the document in several
parts, or send it to another printer.
• Install more printer memory.
39.1 Complex page, some data may
not have printed.
Try one or more of the following:
• To uc h Continue to clear the
message and continue printing.
• Cancel the current print job.
• Install more printer memory.
• Reduce the complexity and size of
the print job before sending it to
print again.
– Reduce the number of pages
in the print job.
– Reduce the number and size
of any downloaded fonts.
– Delete any unnecessary fonts
or macros from the print job.
– Reduce the number of
graphics in the print job.
42.xyK Replace black cartridge,
printer region mismatch.
See
“Replace cartridge, printer
region mismatch” on page 235.
43.40z Replace defective black
cartridge.
See
“Replacing the toner cartridge”
on page 161.
Troubleshoot a problem 184
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