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Error codes Error message Solution
43.40y Black cartridge problem.
1 Open door A.
2 Remove the imaging unit.
3 Remove the cartridge from the
imaging unit.
Warning—Potential
Damage: Do not expose the
imaging unit to direct light for
more than 10 minutes. Extended
exposure to light may cause
print quality problems.
Warning—Potential
Damage: Do not touch the
photoconductor drum. Doing so
may aect the quality of future
print jobs.
4 Insert the cartridge into the
imaging unit.
5 Insert the imaging unit.
6 Close the door.
If the problem persists, then replace
the cartridge.
55.1 Error reading USB drive.
Remove USB.
Remove the flash drive to continue.
55.2 Error reading USB hub.
Remove hub.
Remove the USB hub to continue.
61 Defective disk. Replace the defective storage drive.
62 Disk full. Try one or more of the following:
• To uc h Continue to clear the
message.
• Delete fonts, macros, and other
data stored in the intelligent
storage drive.
• Install an intelligent storage drive.
63 Format the disk. Formatting now wipes all information
from the storage drive.
To format the disk, do the following:
1 From the home screen, touch
Settings > Device >
Maintenance > Out of Service
Erase.
2 Tou ch Erase Intelligent Storage
Drive, and then touch ERASE.
Troubleshoot a problem 185
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