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The User Complaint screen consists of two parts.
1. Option Bar
Period Filter – displays only the complaint records within the
defined period on the list.
Status Filter – displays the corresponding complaint records
according to the selected case status.
New Complaint Button – starts a new complaint case.
2. Complaint List
The complaint list normally displays all the complaint records of all
time and all status by default. The summary information for each
complaint item includes the Subject Name, Ticket ID, User’s Account
ID, Date, and the Case Status.
There are four case status types:
Open – indicates the complaint case has been started but not
processed.
Suspended – indicates the complaint case is being processed.
Waiting Customer Reply – indicates the complaint has been
replied by the service personnel, and requires feedback from the
customer.
Closed – indicates the complaint case has been processed,
resolved, and closed.
To view the detailed complaint session, tap the
○
>
button on the
Figure 14- 2 Sample Complaint Screen
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