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103
12 Remote Desk
The Remote Desk application launches the TeamViewer Quick Support
program, which is a simple, fast and secure remote control screen. You
can use the application to receive ad-hoc remote support from Autel’s
support center, colleagues, or friends, by allowing them to control your
MaxiCOM tablet on their PC via the TeamViewer software.
If you think of a TeamViewer connection as a phone call, the TeamViewer
ID would be the phone number under which all TeamViewer Clients can
be reached separately. Computers and mobile devices that run
TeamViewer are identified by a globally unique ID. The first time the
Remote Desk application is started, this ID is generated automatically
based on the hardware characteristics and will not change later on.
Make sure the tablet is connected to the Internet before launching the
Remote Desk application, so that the tablet is accessible to receive
remote support from the third party.
To receive remote support from a partner
1. Power on the tablet.
2. Tap the Remote Desk application on the MaxiCOM Job Menu. The
TeamViewer screen displays and the device ID is generated and
Figure 12-1 Sample Remote Desk Screen
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