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Cannot Transfer Photos to or from a Memory Card or Device
If you have problems transferring photos to or from a memory card or USB device inserted in your
product, try these solutions:
• Make sure your memory card or device is compatible with the product.
• Make sure your product is securely connected to your computer.
• If you are transferring photos to a memory card, check the memory card's write-protect tab to make
sure it is set to allow writing to the card.
• Make sure that the file sharing setting for your product is set correctly.
Parent topic: Solving Memory Card Problems
Related references
Memory Card Specifications
External USB Device Specifications
Related tasks
Setting Up File Sharing for Photo Transfers from Your Computer
Transferring Photos from a Memory Card to Your Computer
Solving USB Device Problems
Check these solutions if you have problems using USB devices with your product.
Cannot View or Print from a USB Device
Cannot Save Files on a USB Device
Cannot Transfer Files To or From a USB Device
Parent topic: Solving Problems
Cannot View or Print from a USB Device
If you cannot view or print photos or documents from a USB device connected to your product, try these
solutions:
• Make sure memory devices are enabled on the product.
• Make sure your device is compatible with the product.
• Make sure the files on your device are in the correct format.
• If you see an exclamation point on the photo selection screen, the image file format is not supported.
Parent topic: Solving USB Device Problems
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