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69TROUBLESHOOTING
ENGLISH
Before Calling for Service
Review this section before calling for service; doing so will save you both time and money.
Cooking
Problem Possible Cause & Solution
Arcing or Sparking Cookware is not microwave safe.
• When in doubt, test cookware before use.
Do not operate oven while empty.
• Place the food in the oven.
Unevenly Cooked
Foods, Overcooked
Foods, Undercooked
Foods, Improper
Defrosting
Carefully monitor the food in the microwave oven while it is cooking.
• See the Cooking Tips in the Operating the Upper Microwave Oven section.
If the display shows
a time counting
down but the oven is
not cooking.
The oven door is not closed.
• Check that the oven door is firmly closed.
Oven will not work Plug on appliance is not completely inserted in the electrical outlet.
• Make sure electrical plug is plugged into a live, properly grounded outlet.
A fuse in your home may be blown or the circuit breaker tripped.
• Replace the fuse or reset the circuit breaker.
Oven controls improperly set.
• See the OPERATION chapter.
Oven too hot.
• Allow the oven to cool to below locking temperature.
Steam is exhausted
through the oven
vent.
Cooking foods with high moisture produces steam.
• This is normal.
Appliance does not
operate.
Cord is not plugged in correctly.
• Make sure cord is plugged correctly into outlet. Check circuit breakers.
Service wiring is not complete.
• Contact your electrician for assistance.
Power outage.
• Check house lights to be sure. Call your local electric company for service.
Oven smokes
excessively during
broiling.
Control not set properly.
• Follow instructions under Changing Settings.
Meat too close to the element.
• Reposition the rack to provide proper clearance between the meat and the element.
Preheat broil element for searing.
Meat not properly prepared.
• Remove excess fat from meat. Cut remaining fatty edges to prevent curling.
Insert on broiler pan wrong side up and grease not draining.
• Always place the grid on the broiler pan with ribs up and slots down to allow grease to drip
into the pan.
en-us_main.book.book Page 69 Tuesday, January 31, 2023 5:37 PM
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