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39
Service
Your Tripp Lite product is covered by the warranty described in this manual.
A variety of Extended Warranty and On-Site Service Programs are also
available from Tripp Lite. For more information on service, visit
tripplite.com/support. Before returning your product for service,
follow these steps:
1. Review the installation and operation procedures in this manual to
ensure that the service problem does not originate from a misreading
of the instructions.
2. If the problem continues, do not contact or return the product to the
dealer. Instead, visit tripplite.com/support.
3. If the problem requires service, visit tripplite.com/support and click the
Product Returns link. From here you can request a Returned Material
Authorization (RMA) number, which is required for service. This simple
on-line form will ask for your unit’s model and serial numbers, along
with other general purchaser information. The RMA number, along
with shipping instructions will be emailed to you. Any damages (direct,
indirect, special or consequential) to the product incurred during
shipment to Tripp Lite or an authorized Tripp Lite service center is not
covered under warranty. Products shipped to Tripp Lite or an authorized
Tripp Lite service center must have transportation charges prepaid. Mark
the RMA number on the outside of the package. If the product is within
its warranty period, enclose a copy of your sales receipt. Return the
product for service using an insured carrier to the address given to you
when you request the RMA.
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