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37
Troubleshooting
Error and Fault Messages
LCD Message Type
Message
Occurs When… How to Clear
Circuit breaker
open
Error Msg Any circuit
breaker is open
Check the breaker and
load status. If you are
not able to identify the
issue, please contact
Customer Support.
Line voltage
out of range
Error Msg Line VRMS out of
range
Verify the Input Voltage
is within operating
range according to PDU
specifications. If you
are not able to identify
the issue, please
contact Customer
Support.
THD out of
range
Error Msg THD out of
setting range
EEPROM
operation
timeout
Error Msg When takes
longer than
expected to
access EEPROM
Clear the Error or Fault
Message via the LCD
interface. You may also
clear the message via
the PowerAlert network
management interface.
If it does not clear
the message, please
contact Customer
Support.
EEPROM
queue overflow
Error Msg EEPROM Buffer
Size Remaining
is greater than
expected
EEPROM write
fault
Error Msg EEPROM write
failure
Factory restore
data invalid
Error Msg Failure Read
NVR data from
the factory
restore section in
EEPROM
Fletcher
Checksum
Error -- master
Error Msg Main processor
Checksum Error
Fletcher
Checksum
Error -- relay
Error Msg Secondary
processor
Checksum Error
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