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Troubleshooting
HDMI & CEC Issues
When HDMI & CEC is not working, these steps may help resolve the problem.
Problem Possible Solutions
HDMI & CEC does not work.
• Confirm that the device is a HDMI & CEC compatible device.
• Check if the power cable of the HDMI & CEC device is properly
connected.
• Check the cable connection of the HDMI & CEC device is secure.
•
Check HDMI & CEC feature of your console is turned on.
Press button on your remote control and select Settings >
System > HDMI & CEC > CEC Control.
• Check HDMI & CEC feature of the connected device is turned on.
• Depending on the connected HDMI device, the HDMI & CEC control
feature may not work.
Related information
Use HDMI & CEC on page 16
Media Files
When files will not play, this may help resolve the problem.
Problem Possible Solutions
Some files cannot be played.
• Most files can be played back, but you might experience problems
with corrupted files or files with high-bitrate, unsupported resolution,
unsupported container or codec formats.
Related information
Media on page 43
Voice Service Issues
When some Voice service will not function, this may help resolve the problem.
Problem Possible Solutions
Alexa cannot be heard.
• You can try to log into your Amazon account.
• If you hear "I don't understand" from the voice recognition, please change
account or log out of the account.
• For more information about Alexa, please refer to Benefits of Smart
Console > Voice Service Setup > Alexa Setup in this manual.
Other Issues
Use these procedures to resolve other issues that may occur.
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