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Troubleshooting
• Input Connection Test
When performing an Input Connection Test, you can select from the input sources and check related
information with external connections.
• Status Check
When performing a Status Check, the status of your console will be displayed showing any error codes.
Remote Control Service
Press button on your remote control and select Settings > Support > Remote Control Service.
Remote Control Service enables your console to be controlled from the client server to allow service agents to
diagnose the problem of your console and deal with the problem online efficiently.
To use this function:
1. Turn on Remote Control Service.
2. Select Select All and Agree in Data Sharing, Privacy and EULA page.
3. Select Generate PIN in Remote Control Service.
4. You can initiate a help request to a service agent by the hotline and provide the on-screen PIN.
Note:
• This function may not be applicable in some models/countries/regions.
• Steps above may vary. Please refer to the specific product.
• Keep the network connected when the Remote Control Service is running.
Picture Issues
When the console has a picture problem, these steps may help resolve the problem.
Press button on your remote control and select Settings > Support > Self Diagnosis > Picture
Test.
Before you review the list of problems and solutions below, use Picture Test to determine if the problem is
caused by the console. Picture Test displays a high definition picture that you can examine for flaws or faults.
• If the test picture does not appear or there is noise or distortion, the console may have a problem. Contact
the service company in your country/region.
• If the test picture is displayed properly, there may be a problem with an external device. Please check the
connections.
• If the problem persists, check the signal strength or refer to the external device's user manual.
Problem Possible Solutions
The picture is distorted.
• The compression of video content may cause picture distortions,
especially in fast moving pictures from sports programmes and action
movies.
• If the signal reception is weak or poor, screen distortion may be visible but
it is not a malfunction.
The picture is blurry or
flickering, or cuts out
momentarily.
•
Press button on your remote control and select Settings >
Picture > Picture Mode Settings > Sharpness. You can try to increase
or decrease the Sharpness.
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