Loading ...
Loading ...
Loading ...
Troubleshooting
Problem Possible Solutions
The console cannot connect
to apps.
• Make sure the console has a network connection.
•
Press button on your remote control and select Settings >
Support > Self Diagnosis > Network Test.
• Contact your Internet service provider.
The wireless network
connection failed.
• Make sure your wireless modem/router is on and connected to the
Internet.
The wireless network signal
is too weak.
• Position your wireless router, modem router, or access point in a central
location. Avoid putting it in a corner.
Related information
My console cannot connect to the network. on page 49
External Device Connection Issues
When the console has difficulties with external device connection, these solutions may help resolve the
problem.
Problem Possible Solutions
The console is having
trouble receiving a signal
from an external set top box.
• If there is no signal occasionally, unplug cable from console and re-plug
after 60 seconds.
•
If there is always no signal, or the signal cannot be restored after plugging
and unplugging, you can press button on your remote control and
select Settings > System > HDMI & CEC > HDMI Format, to confirm
whether the signal can be recognised.
• Change to another HDMI port.
• Change to another HDMI cable.
There is no sound.
•
Check whether ARC is selected at > Settings > Sound >
Speakers > Audio Output. If not, you need to check whether the external
power amplifier device is connected to the ARC/eARC port or optical port
of the console.
•
Press button on your remote control and select Settings >
Sound > Speakers > Digital Audio Output. You can try to select PCM,
Dolby Audio - Dolby Digital, or Dolby Audio - Dolby Digital Plus.
• Whether the power amplifier device port is connected correctly.
•
If you select HDMI as input, you can press button on your remote
control and select Settings > System > HDMI & CEC > HDMI
Format to check whether format is correctly selected.
Related information
External source connected but no picture or sound. on page 49
53
Loading ...
Loading ...