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Troubleshooting
Make sure you have made the correct selection of input source.
If the signal is intermittent, unplug the console power cord from AC outlet and re-plug after 60 seconds.
When devices are connected with HDMI cables
•
If there is always no signal, or the signal cannot be restored after plugging and unplugging, you can access
> Settings > System > HDMI & CEC > HDMI Format, to confirm whether the signal can be
recognised.
• Change to another HDMI port.
• Change to another HDMI cable.
The remote control does not work.
Confirm that console still has power and is operational. Press the power button on the console to determine if
the problem is with the remote control or not.
If the console is not responding to the remote control, then please check if the small light on the remote control
flashes when any button is pressed (some remote controls do not support this function).
If the small light does not flash when the remote control button is pressed, the battery power may be low,
please replace the batteries with new ones.
Check that the orientation of each battery matches the positive (+) and negative (-) symbols in the battery
compartment.
Keep the remote control sensor area clear from obstacles.
For Bluetooth remote controls
If the console does not respond with the Bluetooth remote control, try pairing the remote control to the console
by pressing and holding the button for at least 3 seconds.
Console Status Diagnosis
Press button on your remote control and select Settings > Support > Self Diagnosis.
When the console malfunctions, you can perform some self-diagnosis to find the problem.
• Picture Test
When performing the Picture Test, a test picture will be shown on screen. Select OK to start the test.
Picture Test displays a high-definition picture that you can examine for flaws or faults. Please check the
picture carefully in the next 10s.
• Sound Test
When performing the Sound Test, a test sound will be played with the console speaker. Select OK to start
the test. Please listen to the sound carefully to check whether you can hear the sound problem.
• Network Test
When performing a Network Test, the test will confirm whether your console is connected to network
via the screen. If the network test is successful but you still have problems using online services, please
contact your Internet provider.
• Bandwidth Monitoring
Test the speed with a third-party website.
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