E-Manual Laser Mini Projector
Contents
First-Time Use
Using the E-Manual............................................................................................................................3
Home Screen......................................................................................................................................3
Connecting to the Internet..................................................................................................................4
Using External Devices...................................................................................................................... 5
Using the Console Voice Service...................................................................................................... 6
Benefits of Smart Console
Using a VIDAA Account..................................................................................................................... 7
Voice Service Setup...........................................................................................................................7
Content Sharing................................................................................................................................11
Using Apps....................................................................................................................................... 11
Using the Art App.............................................................................................................................12
Enjoy the Internet............................................................................................................................. 13
Data Protection and Security........................................................................................................... 14
Usage Mode Setup.......................................................................................................................... 14
Using the Mobile App.......................................................................................................................14
Connecting to External Devices
Remote & Accessories.....................................................................................................................16
Connecting Bluetooth Devices......................................................................................................... 18
Connecting a Set Top Box...............................................................................................................19
Connecting a Blu-ray or DVD Player...............................................................................................19
Sharing your Smart Phone/Computer Screen on the Console........................................................19
Using AirPlay and HomeKit..............................................................................................................20
Connecting USB Devices.................................................................................................................21
Connecting Headphones.................................................................................................................. 21
Connecting Audio Visual (AV) Devices............................................................................................21
Connecting Speakers or Other Audio Receivers.............................................................................22
Connecting a Digital Audio System with ARC/eARC.......................................................................22
Connecting a PC.............................................................................................................................. 23
Picture and Sound
Picture...............................................................................................................................................24
Sound................................................................................................................................................27
Settings Overview
Projector Settings............................................................................................................................. 33
Network.............................................................................................................................................35
General............................................................................................................................................. 36
Support............................................................................................................................................. 39
1
Contents
Reset to Factory Default.................................................................................................................. 41
Entertainment
Game................................................................................................................................................ 42
Sports................................................................................................................................................42
Media................................................................................................................................................ 43
Accessibility Features
Accessibility Menu Setup................................................................................................................. 46
Audio Type Setup.............................................................................................................................46
Screen Magnification........................................................................................................................ 46
Voice Guide...................................................................................................................................... 46
Troubleshooting
FAQ...................................................................................................................................................48
Console Status Diagnosis................................................................................................................ 50
Remote Control Service................................................................................................................... 51
Picture Issues................................................................................................................................... 51
Sound Issues....................................................................................................................................52
Network Issues................................................................................................................................. 52
External Device Connection Issues................................................................................................. 53
HDMI & CEC Issues........................................................................................................................ 54
Media Files....................................................................................................................................... 54
Voice Service Issues........................................................................................................................ 54
Other Issues..................................................................................................................................... 54
2
First-Time Use
Using the E-Manual
View the embedded E-Manual that contains information about your console's key features.
Disclaimer:
Instructions and images through this manual are only for reference and may differ from the actual product.
Launch the E-Manual
•
Press button on your remote control and select Settings > Support > E-Manual. Enter the Home
screen of the E-Manual.
•
Press button on your remote control and select Connection Guide. Enter Connecting to
External Devices chapter to learn more about how to connect external devices to your console and how
to set up.
Note:
• The black background icon indicates the button on the remote control.
• The grey background icon indicates the icons on the screen for selecting.
Use the Buttons in the E-Manual
Search
Search for the product feature information, the E-Manual will provide all the titles and content that contains the
search information.
QR Code
Scan the QR Code with your Smart Phone to open the E-Manual on your device.
Try Now button
Select Try Now, and it will guide you to the corresponding menu for trying the function.
Home Screen
All console functions can be accessed from the Home screen.
Display the Home Screen
Press button on your remote control to enter the Home screen.
To exit the Home screen, press button on your remote control or use the navigation buttons to move
the focus to the Input icon on the top of the screen, press button to enter and select your desired input
source.
Use the Navigation Bar
The navigation bar refers to indicators and icons on the top of the Home screen.
Note:
• Indicators or icons may vary depending on models/countries/regions.
3
First-Time Use
Search
Search the content you want.
Input
Select the input source depending on the device you have connected to your console.
Settings
Manage console configuration.
Notifications
Allow pop-up notifications to appear for useful information and events that occur with your console, including:
Advertising, New Arrivals, Warnings and Legal Statements, System Messages and Alexa Notification.
You can enable/disable each of these notifications at Settings in the notification centre.
You can view the list of event messages generated by the console.
To delete all notifications, select Clear All.
Note:
• The Alexa Notification may not be applicable in some models/countries/regions.
• When you sign into your VIDAA account, please find Notifications in VIDAA Account on the Home screen.
VIDAA Account
A VIDAA account provides all the best features of your console and ensures that all services are kept up to
date.
Voice
Quick access to Voice Service.
Time
You can always view the current time at the top of the Home screen.
Network
Connect your console to the Internet through a wireless connection or an Ethernet cable , and the
corresponding icon will appear.
Connecting to the Internet
To get access to the Internet using a wired connection or connecting to an available wireless network.
Connect to a Wired (Ethernet) Network
To get access to the Internet using a wired connection, it is recommended to use a modem or router that
supports Dynamic Host Configuration Protocol (DHCP). Modems and routers that support DHCP automatically
provide the IP address, netmask, gateway, DNS Server 1 and DNS Server 2, so you do not have to enter
them manually. Most home networks already have DHCP.
After connecting to a wired (Ethernet) network, press button on your remote control, and select
Settings > Network > Network Configuration.
Set the console network by selecting Network Configuration and press button to enter the submenu.
4
First-Time Use
• Connection Type
Choose a wired (Ethernet) network connection to access the Internet.
• Ethernet
Display network status.
• IP Settings
In IP Version, you can select from IPv4 and IPv6. When IPv4 is selected, the IP address, netmask,
gateway, DNS Server 1 and DNS Server 2 will be automatically defined, or you can configure them
manually for your network connection. When IPv6 is selected, all information is automatically defined.
Related information
Network on page 35
Network Issues on page 52
My console cannot connect to the network. on page 49
Connect to a Wireless Network
To connect to an available wireless network, make sure that you turn on your wireless router and have the
wireless router's SSID and password before attempting to connect.
To get access to the Internet using a wireless connection, press button on your remote control, and select
Settings > Network > Network Configuration.
Set the console network by selecting Network Configuration and press button to enter the submenu.
• Connection Type
Choose a wireless network connection to access the Internet.
• Advanced Settings
Configure the advanced wireless network settings for the console.
• Add
You can add a wireless network.
• Refresh
Refresh wireless network.
Note:
• If no wireless router is found, select Add and enter the network name in the SSID.
• If no wireless router is found, select Refresh.
Related information
Network on page 35
Network Issues on page 52
My console cannot connect to the network. on page 49
Using External Devices
Access to connected external devices including wireless connected devices.
5
First-Time Use
Switch between external devices connected to the console
1.
Press button on your remote control or press button to move the focus to the Input icon
on the top of the Home screen, press button to enter.
2. Select your desired input source.
Edit the name of input sources
Method 1:
1.
Press button on your remote control or press button to move the focus to the Input icon
on the top of the Home screen, press button to enter.
2.
Move the focus to an input source and press button on your remote control.
3. Select Rename.
Method 2 (for some models):
Press button on your remote control, and select Settings > System > Advanced Settings > Input
Labels to edit the name of input sources.
Note:
• Some input sources cannot be renamed.
Using the Console Voice Service
Select Voice Service on the console
To access the Voice Service and select a voice assistant:
•
press button on your remote and select Voice icon in the navigation bar;
•
or press button on your remote control;
•
or press button to select Settings icon, and select System > Voice Service.
Use the remote microphone
You can enjoy interacting with voice assistant using your voice by just pressing and holding the button on
your remote control.
Note:
• Voice Service feature may not be applicable in some models/countries/regions.
• To use this function, End User License Agreement and corresponding Smart feature privacy policy/terms
and conditions may be required to be agreed to.
Related information
Voice Service Setup on page 7
6
Benefits of Smart Console
Using a VIDAA Account
Sign into your VIDAA account and create multiple profiles to receive personalised content according to your
account preferences.
Sign into an account
Before signing into your VIDAA account, make sure your console is connected to the network. For more about
network settings, please refer to First-Time Use > Connect to the Internet > Connect to a Wired (Ethernet)
Network or Connect to a Wireless Network in this manual.
1.
After the network is connected, press button on your remote control and select VIDAA Account
icon in the top navigation bar on the Home screen.
2. Register your device to your VIDAA Account. After entering your E-mail and password, select Sign In.
3. You can create a profile and give it a name.
If you forget your password and need to change the password, select Forget Password?, input your E-mail
address and verification code, then create a new password.
Create a new account
If you do not have a VIDAA account, create a new one to enjoy the best features of your console.
Before creating a new account, make sure your console is connected to the network. For more about network
settings, please refer to First-Time Use > Connect to the Internet > Connect to a Wired (Ethernet) Network or
Connect to a Wireless Network in this manual.
1.
After the network is connected, press / button on your remote control and select VIDAA Account
icon in the top navigation bar on the Home screen.
2. Select Create an Account on screen.
3. Enter your first name, last name, E-mail address and password. First Name and Last Name are optional.
4. Select Create an Account.
Voice Service Setup
Set up voice assistant to control your console by your voice.
Note:
• Voice Service feature may not be applicable in some models/countries/regions.
• To use this function, End User License Agreement and corresponding Smart feature privacy policy/terms
and conditions may be required to be agreed to.
Alexa Setup
Interact with Alexa by pressing and holding the microphone button on your remote control. You can ask Alexa
to control this console.
Before setting up the Amazon Alexa Service, connect your console to the network and sign into your VIDAA
Account at > VIDAA Account. More information about how to sign into the VIDAA Account, please
refer to Benefits of Smart Console > Using a VIDAA Account in this manual.
7
Benefits of Smart Console
How to set up Alexa
1.
Press button to select Settings icon, and select System > Voice Service > Amazon Alexa.
2. Select Set voice assistant to Alexa and Set Up Alexa. If you have selected Alexa in the Guide when you
turn on the console for the first time, it will directly guide you to the Set Up Alexa step.
3. Select Amazon Alexa supported voice language from the selection.
4. You are now at the step 'Sign into your Amazon account'. Scan the QR code with your mobile device or
visit the website on your mobile device or computer and enter the on-screen code. The code will expire
after 10 minutes. If you do not have an Amazon account, create a new one.
5. After you have linked the Amazon account, the screen will change to the next step. You can sign into your
VIDAA account. If you have signed in before, this step will be skipped.
6.
Now Alexa is set up and ready. You can enjoy interacting with Alexa using your voice by just pressing and
holding the button on your remote control. Ask Alexa after the tone.
Note:
• The Alexa function may not be applicable in some models/countries/regions.
• The setup steps above may vary. Please refer to the specific product.
• Shipment with voice remote control varies depending on models/countries/regions.
• You can use Alexa without signing into your account by skipping the sign in section. In this case, you can
still use your voice to change the channel and control playback. Sign into your account in the settings
menu at any time to enjoy more functions of Alexa.
• This feature requires Alexa built-in service. Otherwise, use external Alexa-enabled devices (e.g. Alexa
App, Echo) to control your console by using just your voice.
•
Download and install the remote control app on your mobile device at > Settings > Support >
Mobile App Download. Press the Microphone icon in the app to interact with Alexa on your console.
•
You can select the language used by Alexa at > Settings > System > Voice Service > Amazon
Alexa > Language. This feature requires Alexa built-in service, which varies depending on models and
countries/regions.
Related information
Connect to a Wired (Ethernet) Network on page 4
Connect to a Wireless Network on page 5
VIDAA Voice Setup
VIDAA Voice is a voice assistant to help you control the console and search content, supporting several
languages.
Before using VIDAA Voice, please check the following:
• Network connected
• Voice remote paired
• End User License Agreement and voice feature privacy policy/terms agreed
To access the Voice Service centre and set voice assistant to VIDAA Voice, you can choose one of following
options:
•
Just press button on your remote control.
•
Press button on your remote control and select Voice icon in the navigation bar.
•
Press button to select Settings icon and select System > Voice Service.
8
Benefits of Smart Console
When VIDAA Voice is selected as your voice assistant, select the language of VIDAA Voice in the Voice
Service centre. Then press and hold the button on your remote control to interact with VIDAA Voice.
Note:
• VIDAA Voice may not be applicable in some models/countries/regions.
• Shipment with remote control varies depending on models/countries/regions.
•
For remote controls without the Microphone button, download and install the app on your mobile device at
> Settings > Support > Mobile App Download. Press the Microphone icon in the app to interact
with your console.
Related information
Connect to a Wired (Ethernet) Network on page 4
Connect to a Wireless Network on page 5
Using the Mobile App on page 14
Google Smart Home Service Setup
For specific models and countries/regions, Google Smart Home Service function is available. Set up Google
Smart Home Service to control your console with Google Home devices or the App. You can change channels
or inputs, adjust volume and more.
Before setting up the Google Smart Home Service, connect your console to the network and sign into your
VIDAA Account at > VIDAA Account. More information about how to sign into the VIDAA Account,
please refer to Benefits of Smart Console > Using a VIDAA Account in this manual.
STEP 1: Set up Google Smart Home Service on console
1.
Press button on your remote control to select Settings icon and select System > Voice Service >
Google Smart Home Service. Select Set up now.
2. Sign into your VIDAA account. If you have signed in before, this step will be skipped.
3. Give your console a name.
STEP 2: Set up in Google Home app
Follow the setup instructions on-screen to set up the Google Smart Home Service.
1. Download and install the Google Home app on your mobile device, then open the app.
2. Find and select VIDAA Voice service in the app.
3. Follow the instructions in the app to link your VIDAA account signed in on your console to your Google
Account.
Google Smart Home Service is set up and ready. Control your console by using your voice through the
Google Home device or App.
Note:
• Google Smart Home Service may not be applicable in some models/countries/regions.
• The setup steps above may vary. Please refer to the actual product.
Related information
Connect to a Wired (Ethernet) Network on page 4
Connect to a Wireless Network on page 5
9
Benefits of Smart Console
Yandex Smart Home Service Setup
Yandex Alice voice assistant can obey certain commands to help you change the console's configuration.
Before setting up Yandex Smart Home Service, connect your console to the network and sign into your VIDAA
Account at > VIDAA Account. More information about how to sign into the VIDAA Account, please
refer to Benefits of Smart Console > Using a VIDAA Account in this manual.
STEP 1: Set up Yandex on console
1.
Press button on your remote control to select Settings icon, then select System > Voice Service
> Yandex. Select Set up now.
2. Sign into your VIDAA account. If you have signed in before, this step will be skipped.
3. Give your console a name.
STEP 2: Set up in Yandex App
Follow the instructions on the screen to enable Yandex Smart Home Service.
1. Download the Yandex app on your mobile device.
2. Open the app and sign into your Yandex account.
3. In the Yandex app, go to "Devices" > "Smart Home", click add device icon and select "VIDAA Voice".
4. Merge Account by signing in to your VIDAA Account.
Yandex Smart Home Service is set up and ready. Now you can control your console with Yandex Alice
devices or the Yandex app to change channel, change inputs, adjust volume and more, just by asking Alice.
Note:
• The Yandex function may not be applicable in some models/countries/regions.
• The setup steps above may vary. Please refer to the specific product.
Related information
Connect to a Wired (Ethernet) Network on page 4
Connect to a Wireless Network on page 5
Voice Service Other Issues
If you want to turn on your console with Alexa-enabled devices (e.g. Echo, Echo show) or Google Home
devices (e.g. Google Home, Google Nest Hub), please:
•
Turn on Wake on LAN and Wake on Wireless Network at > Settings > Network.
• Make sure your console and Alexa-enabled devices/Google Home devices are connected to the same
network environment.
Note:
• Only Alexa (Alexa skill is enabled) and Google Smart Home Service support turning on your console with
Alexa Echo or Google Home.
Related information
Connect to a Wired (Ethernet) Network on page 4
Connect to a Wireless Network on page 5
10
Benefits of Smart Console
Content Sharing
Content Sharing allows you to view media content, like videos, music or photos saved in your Android/iOS/PC
device on your screen.
Share Media Content from your Device
1. Connect your console and Android/iOS/PC device to the same network.
2.
Turn on Content Sharing at > Settings > System > Mobile Device Connection > Content
Sharing.
3. Turn on the content sharing function in your Android/iOS/PC device.
4. Find the console name in the search list of your device and select it. Wait for the connection progress to
complete.
5. On your Android/iOS/PC device, choose the media content you want to share on your screen.
Related information
Connect to a Wired (Ethernet) Network on page 4
Connect to a Wireless Network on page 5
Play Media Content from your Device on the Console
You can connect media content saved in your Android/iOS/PC device to your local network and play the
content on your console.
1. Connect your console and Android/iOS/PC device to the same network.
2.
Turn on Content Sharing at > Settings > System > Mobile Device Connection > Content
Sharing.
3. Make sure your media content in your Android/iOS/PC device are visible through the local network.
4.
On your console, select a device with media content at > Input, or > More Apps > Media. The
media content list in your Android/iOS/PC device appears.
5. Select a media content item from the list to play.
Note:
• Some Android/iOS/PC devices may not support content sharing function. If your device does not support
content sharing, you can download an app that supports the function to connect to your console. For more
information, please refer to Benefits of Smart Console > Using the Mobile App in this manual.
• Content may not be played depending on the file format.
• Content may not be played smoothly, or the function may not work properly due to the network condition.
Using Apps
Press button on your remote control and select More Apps.
Numerous factory-installed apps are available for you to choose for your entertainment preferences.
Install an App from App Store
Even though your console has numerous factory-installed apps, there may be others that you would like to
download.
To install an app:
11
Benefits of Smart Console
1.
Press button on your remote control and select More Apps > app store.
2. Use the navigation buttons on your remote control to select the app that you want to install.
3. Select Install. The selected app is installed on the console.
Note:
• To use this function, your console must be connected to the Internet.
• Adding apps is free, but it might cost you money when using some apps.
Related information
Connect to a Wired (Ethernet) Network on page 4
Connect to a Wireless Network on page 5
Manage Apps
1.
In More Apps, select the app you want to sort, then press and hold the button to select Sort.
2.
Press / / / button to move it.
3.
Press button to store position.
Note:
• Some Apps may not be moved.
Remove an App
You can only delete apps that you have installed to the console. Factory-installed apps cannot be deleted.
1.
In More Apps, select the app you want to remove, then press and hold the button to select Remove.
2. Select OK. The selected app is deleted.
Using the Art App
Press button on your remote control, and select More Apps > VIDAA art.
Numerous artworks created by global artists presented for you to browse or set as a screensaver.
•
Browse artworks
When you select an artwork to browse in full screen mode, press / button to switch artworks and
press / / button to display detailed information of the artwork. You can communicate with the
artist using your mobile device to scan the QR code on the screen.
•
Add artworks to your favourite list
Press button on your remote control to add the selected artwork to your Favourite list.
• ART settings
Select icon in ART to set up Time until the screen saver starts automatically, Picture switching
time, Backlight and Screen saver selection.
Note:
• This feature may not be applicable in some models/countries/regions.
12
Benefits of Smart Console
Enjoy the Internet
Press button on your remote control, and select More Apps > Browser.
You can enter websites and browse information on the Internet.
Make sure your console is connected to the network before accessing the internet via the Browser.
1. Enter website you want to visit
2. Visit/Search
3. Back/Forward: switch among webpages
4. Add the website you are viewing to Bookmarks
5. Back to the Homepage
6. Reload the website
7. Enter browser settings or add the website to Shortcuts on the Home screen.
8. Add/remove webpages, or add private webpages
9. Manage websites in Bookmarks
10. Add websites to Bookmarks
Note:
• The image is only for reference and may differ from the actual product.
• Some contents in the Browser may not be played properly.
Related information
Data Protection and Security on page 14
Connect to a Wired (Ethernet) Network on page 4
Connect to a Wireless Network on page 5
13
Benefits of Smart Console
Data Protection and Security
Clear Cache
Press button on your remote control and select Settings > System > Application Settings > Clear
Cache.
Clear cache, user data and temporary files for browser and applications.
Delete Cookies
Press button on your remote control and select Settings > System > Application Settings > Delete
Cookies.
Delete cookies for browser and applications.
Usage Mode Setup
Press button on your remote control and select Settings > System > Advanced Settings > Usage
Mode.
Set the console to use in Home or Store mode.
Home Mode
Select Home Mode for normal usage.
If you want to switch to Store Mode when the console is in Home Mode, press button to select
Settings, then select System > Advanced Settings > Usage Mode and choose Store Mode.
Store Mode
Select Store Mode to setup the console in a retail setting. This mode enables demo functions and is only
intended for use in retail stores.
When Store Mode is selected, press button on your remote control to enter store mode settings.
If you want to switch to Home Mode when the console is in Store Mode, press button on your remote
control to enter store mode settings and choose Home Mode. Alternatively, press button to select
Settings, then select System > Advanced Settings > Usage Mode and choose Home Mode.
Note:
• Enabling Store Mode could increase energy consumption.
• How to exit Store Mode varies depending on models/countries/regions.
Using the Mobile App
Press button on your remote control and select Settings > Support > Mobile App Download.
Scan the Mobile App download QR code on screen to install the app on your mobile device. It is a convenient
and easy way to control your console. This app is available on both Android and iOS.
To connect to your console after installing the mobile app:
14
Benefits of Smart Console
1.
Agree with end user license, disclaimer and privacy policies on the console. If you are not sure whether
you have agreed, check by pressing button on your remote control and select Settings > Support
> Disclaimer and Privacy > Data Sharing, Privacy and EULA.
2. Make sure your mobile device and console are connected to the same network environment.
3.
To use this function, switch on Content Sharing by pressing button on your remote control and select
Settings > System > Mobile Device Connection > Content Sharing.
4. Open the mobile app and select the console you want to connect.
What you can do with the app:
• Turn the console on or off
• Volume up or down
• Switch channels
• Input characters with your mobile's keyboard
• Share pictures, music, or videos from your mobile device to the console
Related information
Connect to a Wired (Ethernet) Network on page 4
Connect to a Wireless Network on page 5
15
Connecting to External Devices
Remote & Accessories
Connect remote controls or other accessories, such as keyboard, mouse and gamepad, to interact with your
console with ease.
Connect Remote Control
Connect a Bluetooth remote control
Pair the Bluetooth remote with the console.
1.
To pair the Bluetooth remote control to the console after you power the console on, press button on
your remote control, and select Settings > Network > Bluetooth, and set Bluetooth to On.
2. Keep the remote control within 3 metres of the console. Press any button (except power and mic button) to
pair the remote control with the console.
Note:
•
In special cases, press and hold button to pair.
• This function may not be applicable in some models/countries/regions.
• If an error occurred while trying to pair the remote control, it could have been caused by interference. Try
to remove what is causing the interference and try pairing again.
• If an error occurred with the remote control while using sufficiently charged batteries, you can remove the
batteries for 1~2 seconds then insert them once again. Now the remote control should work correctly.
• The remote control cannot be paired to the console while the console is in standby mode.
Use HDMI & CEC
Use the console remote to control external devices that are connected to the console by a HDMI cable. The
external devices need to support HDMI & CEC function.
Press button on your remote control and select Settings > System > HDMI & CEC.
Connect an external device through HDMI & CEC function
Press button on your remote control and select Settings > System > HDMI & CEC > CEC Control.
Allow HDMI devices to control each other.
1. Set CEC Control to On.
2. Connect a HDMI & CEC compatible device to the console.
3. Turn on the connected external device. The device will be connected to the console automatically. After
connection is completed, you can access the menu of the connected device on your screen using your
console remote and control the device.
4. When CEC control is enabled and HDMI & CEC compatible external devices are turned off, the console will
enter the standby mode. The function needs to be supported by the external device.
Enable peripheral auto power off
Press button on your remote control and select Settings > System > HDMI & CEC > Peripheral
Auto Power Off.
Set to On to turn off HDMI & CEC compatible external devices when the console is turned off.
16
Connecting to External Devices
Enable peripheral auto power on
Press button on your remote control and select Settings > System > HDMI & CEC > Peripheral
Auto Power On.
Set to On to turn on HDMI & CEC compatible external devices when the console is turned on.
This feature is applicable when console input source is pre-set to the corresponding external device.
Enable auto power on
Press button on your remote control and select Settings > System > HDMI & CEC > Auto Power
On.
Set to On to turn on the console when HDMI & CEC compatible external devices are turned on.
HDMI format function
Press button on your remote control and select Settings > System > HDMI & CEC > HDMI Format.
Please select Enhanced format if your HDMI device supports 4K HDR. If it does not support 4K HDR, please
select Standard format.
Note:
• HDMI cables must be used to connect HDMI & CEC compatible devices to your console.
• The HDMI & CEC feature of the connected device must be turned on.
• If you connect a HDMI device that is not HDMI & CEC compatible, the HDMI & CEC control features will
not work.
• Depending on the connected HDMI device, the HDMI & CEC control feature may not work.
• The HDMI & CEC feature supports One Touch Play, Routing Control, System Standby, Device OSD Name
Transfer, Remote Control Pass Through, Give Device Power Status, System Audio Control.
Related information
HDMI & CEC Issues on page 54
Control the Console with a Keyboard, Mouse
Connect a keyboard, mouse to control your console with ease.
Connect a USB keyboard, mouse
Plug the keyboard, mouse cable into the USB port of your console.
Connect a Bluetooth keyboard, mouse
Locate the Bluetooth device by pressing button on your remote control and select Settings > Network
> Bluetooth > Equipment Management.
Note:
• Keyboard, mouse connected via USB or Bluetooth technology may not be usable with some Apps.
• Bluetooth function may not be supported depending on the models/countries/regions.
• For more information about how to connect a Bluetooth device, refer to the Bluetooth device's user
manual.
Related information
Connect a Bluetooth Device on page 18
17
Connecting to External Devices
Connecting Bluetooth Devices
You can connect to devices using Bluetooth technology.
Press button on your remote control and select Settings > Network > Bluetooth.
Note:
• Bluetooth function may not be applicable in some models/countries/regions.
Turn on Bluetooth Feature on your Console
Press button on your remote control and select Settings > Network > Bluetooth and set Bluetooth
to On.
Note:
• This function may not be applicable in some models/countries/regions.
Connect a Bluetooth Device
To pair a Bluetooth device, such as Bluetooth headphones, speakers, keyboards, mouse or even mobile
devices:
1.
Press button on your remote control, select Settings > Network > Bluetooth and set Bluetooth to
On.
2. Before pairing your Bluetooth device, make sure it is in the pairing mode and placed within pairing range.
To put your Bluetooth device in pairing mode, refer to the user manual of your device.
3.
Find the Bluetooth device name by pressing button on your remote control and selecting Settings
> Network > Bluetooth > Equipment Management, once it is located select it. The device will be
automatically connected to the console.
Note:
• Only one Bluetooth speaker or Bluetooth headphone can be connected to the console. If a new Bluetooth
speaker or headphone connects to the console, the existing one will be disconnected automatically.
• Some compatibility issues may occur depending on the Bluetooth device support.
• Bluetooth keyboards may not be functional with some applications.
• The console and Bluetooth devices may become disconnected if the distance between them is too long.
• This function may not be applicable in some models/countries/regions.
Related information
Headphone Settings Setup on page 31
Listen to the Audio through Bluetooth Devices
Pair the Bluetooth audio device using the console's Bluetooth setup process. Refer to the user manual for your
audio device, such as Bluetooth speaker or sound bar, for detailed connection and setup.
After the Bluetooth connection is completed, press button on your remote control, and select Settings
> Sound > Speakers > Audio Output, then select Bluetooth Speaker option to listen to the audio through
Bluetooth devices.
Note:
• Compatibility issues may occur depending on the Bluetooth device.
18
Connecting to External Devices
• The console and Bluetooth devices may become disconnected if the distance between them is too long.
• This function may not be applicable in some models/countries/regions.
Listen to your Mobile Device Audio through the Console
Press button on your remote control and select Settings > Network > Bluetooth > Bluetooth
Speaker.
Mobile devices are connected to the console via Bluetooth and audio is played via the console speaker.
When your mobile device is connected to the console via Bluetooth, you can play your mobile device music
through the console built-in speakers.
Go to your mobile settings to enable Bluetooth and choose the console to connect.
To use this function, make sure to select Device Speaker at > Settings > Sound > Speakers >
Audio Output.
Note:
• This function may not be applicable in some models/countries/regions.
Related information
Select Speakers on page 30
Connecting a Set Top Box
Before connecting a Set Top Box to the console, make sure the console and Set Top Box are switched off.
Most STB's can be connected via HDMI, HDMI offers the best picture and sound quality. For more information
about how to connect a Set Top Box to your console, please refer to Connecting to External Devices >
Connecting Audio Visual (AV) Devices in this manual.
When the connection is completed, turn on your console and Set Top Box, switch to the input source by
pressing the button, then select the Input icon on Home screen or press the button to change
to the port that you connected your Set Top Box to.
Connecting a Blu-ray or DVD Player
Before connecting a Blu-ray or DVD player to the console, make sure the console and Blu-ray or DVD player
are switched off.
It is recommended to connect your devices with a HDMI cable (if HDMI port is available) to enjoy better picture
and sound quality. More information about how to connect a Blu-ray or DVD player to your console, please
refer to Connecting to External Devices > Connecting Audio Visual (AV) Devices in this manual.
When the connection is completed, turn on your console and Blu-ray or DVD player, switch to the input source
by pressing the button, then select the Input icon on Home screen or press the button to
change to the port that you connected your Blu-ray or DVD player to.
Sharing your Smart Phone/Computer Screen on the Console
Before using the feature, please set your console to the wireless network connection.
Press button on your remote control and select Screen Sharing.
19
Connecting to External Devices
1. Turn on the casting function of your Android/Windows 10/computer device. The setting icon may vary
depending on the device. The feature may be called "Wireless display", "Smartview", "Wireless projection",
etc.
2. Find the console name in the search list of your device and select it. Wait for the connection progress to
complete and the content on your device will be displayed on the screen.
Press button on your remote control, select Setting > System > Mobile Device Connection >
Screen Sharing and switch it to on. Then, you can share your device's screen directly without opening the
Screen Sharing App on your console.
Note:
• Some devices may not support casting.
Related information
Connect to a Wireless Network on page 5
Using AirPlay and HomeKit
Note:
• This function may not be applicable in some models/countries/regions.
• Use of the Works with Apple badge means that an accessory has been designed to work specifically with
the technology identified in the badge and has been certified by the developer to meet Apple performance
standards. Apple is not responsible for the operation of this device or its compliance with safety and
regulatory standards.
Using AirPlay
Use AirPlay to wirelessly share audio and video content from your iPhone, iPad, or Mac to your device.
Stream music and videos, share your photos, or mirror exactly whatʼs on your deviceʼs screen.
AirPlay is a source in Inputs. Press the button on your remote control to select the AirPlay, then
select AirPlay and HomeKit Settings. You can also find AirPlay and HomeKit settings in system settings on the
screen.
How to use AirPlay:
1. Make sure your Apple device is connected to the same network as your console.
2.
Locate the AirPlay icon on supported media apps, or the Screen Mirroring icon in Control Center on your
Apple device. Depending on the content, these steps may vary:
•
To mirror your deviceʼs screen, open Control Center and tap Screen Mirroring .
•
To stream audio from supported music or podcast apps, tap AirPlay audio .
•
To stream video from supported apps, tap AirPlay video .
3. Select your console from the list to begin using AirPlay.
Note:
• An AirPlay-enabled console.
• The console and Apple devices are connected to the same network.
• The icon is only for reference. In some apps, you may have to tap another icon first.
• If an AirPlay passcode appears on the screen, enter the passcode on your Apple device to continue.
20
Connecting to External Devices
Using HomeKit
Use HomeKit to easily and securely control your console using your Apple devices.
1. To set up HomeKit, open AirPlay and HomeKit settings on the screen. Locate the HomeKit section and
select 'Set Up'.
2. The HomeKit setup screen will display a pairing QR code on the screen. Use your iPhone or iPad to scan
the QR code, then follow the on-screen directions to complete HomeKit setup.
Note:
• Available operations vary depending on the version of the app and software.
Connecting USB Devices
Connect USB devices, such as hard drives and USB memory sticks for browsing photos or listening to music.
Read before connecting USB devices
USB disk sizes 4GB, 8GB, 16GB, 32GB, 64GB, 128GB and other common market sizes are supported. Up to
8TB hard drives are supported.
Supported formats: NTFS, FAT32.
Select the content you want to play or view. For more information, please refer to Entertainment > Media in
this manual.
Connecting Headphones
You can connect a pair of headphones (not provided) to the HEADPHONE port on your console. While the
headphone is connected, the sound from the built-in speakers will be disabled.
Note:
• Headphone port may not be available in some models.
• Headphones with microphones are not supported.
•
If Headphone with Speakers is selected at > Settings > Sound > Headphone > Headphone
Mode, the headphone and the console will have sound output at the same time.
Related information
Headphone Settings Setup on page 31
Connecting Audio Visual (AV) Devices
Connect with a HDMI cable
To connect an AV device with a HDMI cable (not provided).
When the connection is completed, press button on your remote control and select the corresponding
HDMI input.
Note:
• Please refer to the User Manual of your device for step-by-step instructions.
• Some devices, such as DVD players, require the HDMI signal to be set to the correct format in the device
settings. Please consult your device user manual for instructions.
21
Connecting to External Devices
• If there is no sound from your console, configure the device audio settings.
Related information
Use HDMI & CEC on page 16
Connecting Speakers or Other Audio Receivers
To connect speakers or other audio receivers with an audio cable (not provided).
Ensure the audio connected devices are switched on before switching on the console.
When the connection is completed, press button on your remote control, select Settings > Sound >
Speakers > Audio Output and select the SPDIF Only option.
When a digital audio system is connected to the DIGITAL AUDIO OUT port, use your digital audio system to
control the volume.
Note:
• If you prefer to use Audio Return Channel (ARC) or enhanced Audio Return Channel (eARC), please refer
to Connecting to External Devices > Connecting a Digital Audio System with ARC/eARC in this manual.
•
You can connect the DIGITAL AUDIO OUT port on the back of the console to the optical port on the
amplifier. Then press button on your remote control and select Settings > Sound > Speakers >
Digital Audio Output to choose Dolby Audio - Dolby Digital to receive the Dolby Digital audio.
Related information
Select Speakers on page 30
Connecting a Digital Audio System with ARC/eARC
If you would like to use the Audio Return Channel (ARC) or enhanced Audio Return Channel (eARC) feature
to send sound from the console by a HDMI cable to a digital sound system, you can connect it to the HDMI
(ARC/eARC) port of your console.
By using this feature, you can also control the sound system with your console remote instead of using the
remote controls from the connected devices.
After the connection:
1. Power on the sound system.
2.
Press button and select Settings icon on the Home screen.
3.
Select Sound > Speakers > Audio Output, and choose ARC option. If the device supports eARC
function, press button and select Settings icon on the Home screen, then select Sound >
Speakers > eARC to set eARC to On.
Note:
• Audio receiver must support ARC/eARC function.
• If the device has an Input Selector feature, then make sure to change it to console.
• When this port is used for ARC/eARC function, it can be used as signal input when a DVD is connected
to an amplifier and the amplifier is connected to the console at the same time. Some amplifiers may not
support series connection.
•
5.1 CH (channel) audio is available when the console is connected to an external device that supports 5.1
channel surround sound. You can press button and select Settings icon on the Home screen, and
22
Connecting to External Devices
select Sound > Speakers > Digital Audio Output to choose Dolby Audio - Dolby Digital Plus to receive
the 5.1 channel audio.
Related information
Select Speakers on page 30
Connecting a PC
You can connect a PC to the console with a HDMI cable to use your console as a PC monitor.
After connecting the PC, press button and select the connected PC as the input source.
Note:
• For better image quality, set the PC's resolution to a format which is supported by the console.
• If there is no sound from your console, change the PC's audio settings.
• If you want to connect your PC and console wirelessly, please refer to Benefits of Smart Console >
Content Sharing or Connecting to External Devices > Sharing your Smart Phone/Computer Screen on the
Console in this manual.
23
Picture and Sound
Picture
Adjust picture mode, picture size and other advanced picture settings.
Choose a Picture Mode
Press button on your remote control and select Settings > Picture > Picture Mode.
Select a pre-set picture mode to best suit the content you are viewing.
Note:
• Options may differ depending on your model/country/region and the content you are watching. Please refer
to the specific product.
When you use a normal signal
• Standard
Use Standard mode for watching normal content, such as News, Drama or Documentaries.
• Cinema Day
Use Cinema Day for watching movies in a bright environment.
• Cinema Night
Use Cinema Night for watching movies in a dark environment.
• Dynamic
Use Dynamic mode for content that requires vivid picture quality.
• Sports
Optimised picture for watching sports.
• FILMMAKER MODE
Press button on your remote control, select Settings > Picture > FILMMAKER MODE Auto
Detection and turn it on. When filmmaker signal is detected, picture mode will turn to FILMMAKER MODE
automatically.
When you use a HDR signal
HDR (high dynamic range) can improve the viewing experience with higher contrast and vivid colours. Bright
whites look brighter and dark blacks look darker. Console can display a wide range of colours.
When you use a Dolby Vision signal
Inspired by cinema technology, Dolby Vision is the format that allows your console to deliver a full range of
colours, high dynamic range images, brighter whites and dark blacks using scene-by-scene calibration.
Change the Aspect Ratio
Press button on your remote control and select Settings > Picture > Aspect Ratio.
Adjust the Aspect Ratio to stretch or zoom the picture.
• Auto
Automatically switch Aspect Ratio between 16:9 and 4:3 based on the signal information.
24
Picture and Sound
• 16:9
Best suited for 16:9 Widescreen content. This will also stretch 4:3 content to Widescreen.
• 4:3
Best suited for 4:3 content.
• 21:9
Best suited for 21:9 content, generally used in game scenarios.
• Movie Zoom
Fill the entire screen by zooming in to remove horizontal black bars from the top and bottom of the picture.
• Dot to Dot
Displays the native signal without any scaling.
Note:
• The options above may not be applicable in some input sources.
• Using special functions to change the size of the displayed image (e.g. changing the height/width ratio) for
the purpose of public display or commercial gain, may infringe on copyright laws.
• If the aspect ratio of the selected format is different from the console transmission or video content, it can
distort the picture.
• When connecting a PC to the console via HDMI input, fast moving images may become distorted.
Smart Scene
Press button on your remote control and select Settings > Picture > Smart Scene.
Smart Scene will enable your console to continually recognise the scene and enhance the picture quality on
all input sources.
Note:
• Some specific applications have explicit constraints meaning content recognition is not allowed.
Advanced Picture Settings Setup
Press button on your remote control and select Settings > Picture > Picture Mode Settings.
Adjust display settings for each Picture Mode. You can personalise the picture quality by adjusting the
following settings. Options may not be applicable depending on your model/country/region and the picture
mode you selected.
• Apply Picture Settings
Apply current picture mode settings to all the input sources or just the current source.
25
Picture and Sound
• Laser Luminance
Set the overall brightness of the screen.
Note:
• The function name may vary depending on the model type.
The following option may differ depending on model type, please refer to the actual product.
Laser Luminance Level
Adjust how bright you want images to appear, lower settings create darker images.
This function may not be applicable in some models/countries/regions.
Automatic Light Sensor
Console will automatically adjust the picture settings according to the amount of ambient light in the room.
This function may not be applicable in some models/countries/regions.
Light Sensor Shift
This feature is adjustable only when Automatic Light Sensor is turned on. If the picture is too bright,
decrease the value. If the picture is too dark, increase the value.
This function may not be applicable in some models/countries/regions.
• Brightness
Adjust the Brightness level to generate lighter or darker images.
• Contrast
Adjust the Contrast level to increase or decrease how bright images appear.
• Colour Saturation
Adjust the colour intensity of the picture for a more vibrant image.
• Sharpness
Adjust how sharp or soft the edges of images appear.
• Adaptive Contrast
Automatically adjust dark areas and light areas of the image to see more detail.
• Ultra Smooth Motion
Reduce the afterimage effect when viewing fast-moving objects.
This function may not be applicable in some models/countries/regions.
• Noise Reduction
Improve the picture quality by reducing noise.
• MPEG Noise Reduction
Reduce MPEG block noise to provide clearer edge transitions.
• Colour Temperature
Adjust how warm (red) or cool (blue) the white areas of an image appears.
• Expert Settings
Adjust advanced picture settings based on your viewing preference.
26
Picture and Sound
• Overscan
Change the video size setting to crop the edges of the displayed image.
This function may not be applicable in some models/countries/regions.
• Reset Current Mode
Restore all the picture settings in the current picture mode to the factory default values.
Related information
Picture Issues on page 51
Expert Settings Setup
Press button on your remote control and select Settings > Picture > Picture Mode Settings >
Expert Settings.
Adjust the colour space and Gamma to best suit the content you are viewing. Options may not be applicable
depending on your model/country/region and the picture mode you selected.
• Colour Gamut
Change the range of colours the console displays.
This function may not be applicable in some models/countries/regions.
• Colour Tuner
Adjust the Hue, Saturation and Brightness of colour settings.
• White Balance
Adjust the intensity of red, green and blue to view the true colour of all images in the picture.
• Black Level
Adjust the HDMI Black Level to enhance current content.
• Gamma Adjustment
Adjust the Gamma to alter how the console will respond to grayscale content. In low ambient light
choose a higher number, in brighter ambient light select a lower number. The default setting of 2.2 is
recommended for most ambient light conditions.
This function may not be applicable in some models/countries/regions.
• Gamma Calibration
Adjust selected Gamma curve.
This function may not be applicable in some models/countries/regions.
• RGB Only Mode
RGB filter for adjustment and control of colour space and colour saturation.
• Low Blue Light
Eye care: reduce the emission of blue light.
This function may not be applicable in some models/countries/regions.
Related information
Picture Issues on page 51
Sound
Adjust sound mode and other advanced sound settings.
27
Picture and Sound
Choose a Sound Mode
Press button on your remote control and select Settings > Sound > Sound Mode.
Select a pre-set sound mode to suit the content you are listening to.
• Standard
In Standard mode, the console delivers a flat frequency response, which preserves the natural
characteristics of the original sound.
• Theatre
Theatre mode increases the surround sound effect and provides a more prominent bass response.
• Music
In Music mode, low and high frequencies are emphasised to enhance musical instrument reproduction.
• Speech
In Speech mode, low and high frequencies are attenuated to improve the reproduction and clarity of the
human voice.
• Late Night
In Late Night mode, the console will improve the reproduction and clarity of the human voice with a low
volume level.
• Sports
Optimised sound for watching Sports events.
Dolby Atmos
Press button on your remote control and select Settings > Sound > Dolby Atmos.
Set Dolby Atmos to On to enhance the richness of sound allowing a more immersive listening experience.
Note:
• This function may not be applicable in some models/countries/regions.
Audio Enhancement
Press button on your remote control and select Settings > Sound > Audio Enhancement.
Set Audio Enhancement to enjoy the audio performance of Dolby Atmos, DTS Virtual X or Hi-Res. Enable or
disable according to your own preference.
Note:
• This function may not be applicable in some models/countries/regions. Selections may vary depending on
models.
• When Hi-Res is selected, some options in Sound settings may not be available for setup.
Sound Mode Settings Setup
Press button on your remote control and select Settings > Sound > Sound Mode Settings.
Adjust the audio settings of the console. You can personalise the sound quality by adjusting the following
settings.
28
Picture and Sound
• Apply Audio Settings
Adjust current sound mode to apply to all sources or just the current source.
• Total Sonics
Optimise the overall sound quality by increasing bass and widening the sound field to provide a clear,
natural dialogue.
This function may not be applicable in some models/countries/regions.
• Total Volume
Maintain a consistent loudness level for a wide dynamic range of programmes, loud commercials and
channel or input changes.
This function may not be applicable in some models/countries/regions.
• Total Surround
Provide surround sound experience with psycho-acoustic processing to place sounds at the side, behind
and above the viewer. For best results use with Total Sonics.
This function may not be applicable in some models/countries/regions.
• Bass Boost
Bass Boost uses DTS TruBass™ to enhance the perception of bass frequencies to provide deep, rich bass
response from the console's internal speakers.
This function may not be applicable in some models/countries/regions.
• Surround Sound
Surround sound uses DTS TruSurround™ to deliver an immersive surround sound experience from the
console's internal speakers.
This function may not be applicable in some models/countries/regions.
• Dialog Clarity
Dialog Clarity uses DTS Dialog Clarity™ to boost the frequency range of the human voice so dialogue is
clearly understood and heard above audio or surround effects.
This function may not be applicable in some models/countries/regions.
• TruVolume
Automatic control over large volume changes while watching programmes or films, providing a more
comfortable and consistent volume.
This function may not be applicable in some models/countries/regions.
• Equalizer
Boost the volume at different frequencies.
This function is only applicable when Device Speaker is selected at > Settings > Sound >
Speakers > Audio Output.
• Bass Boost Value
Built-in bass adjustment.
This function may not be applicable in some models/countries/regions.
• Wall Mount Setup
Automatically optimise the sound based on the position of the console.
This function may not be applicable in some models/countries/regions.
29
Picture and Sound
• Auto Volume Control
Activate to prevent the volume from changing when switching channels.
This function may not be applicable in some models/countries/regions.
• Reset Current Mode
Restore all of the audio settings in the current audio mode to the factory default values.
Note:
• Some models may not support decoding of DTS CD bitstreams. Playback of this format may produce
undesirable noise.
Related information
Sound Issues on page 52
Select Speakers
Press button on your remote control and select Settings > Sound > Speakers.
Adjust the settings of speakers.
Audio Output
Select the speakers which you want to use.
Digital Audio Output
Select the digital audio output format that best suits the audio device type.
• Auto: the audio device automatically outputs in a supported format.
• Pass Through: the audio device outputs without any processing.
• PCM: the audio device outputs PCM (pulse code modulation) format.
• Dolby Audio - Dolby Digital: the audio device outputs Dolby Digital audio when connected to the console
via the optical port.
• Dolby Audio - Dolby Digital Plus: the audio device outputs Dolby Digital Plus audio when connected to
the console via the HDMI (ARC/eARC) port.
Note:
•
This function is only applicable when > Settings > Sound > Speakers > Audio Output is set to
ARC or SPDIF Only.
• When external audio devices are connected to the console via optical, PCM and Dolby Audio - Dolby
Digital are recommended.
Digital Audio Delay
Adjust the digital audio output delay time to sync audio from an external speaker with the images on the
console.
Note:
•
This function is only applicable when > Settings > Sound > Speakers > Audio Output is set to
ARC or SPDIF Only.
Lip Sync
Synchronise the video and audio.
30
Picture and Sound
Note:
• This function may not be applicable in some Audio Output modes.
Balance
Adjust the left and right speaker level to optimise audio for a specific location.
Note:
• This function may not be applicable in some Audio Output modes.
eARC
Connect an audio device that supports eARC via HDMI (eARC) and set eARC to On to enjoy higher sound
quality. This feature is available to set when > Settings > Sound > Speakers > Audio Output is set
to ARC.
Note:
• This function may not be applicable in some models/countries/regions.
Related information
Connecting Speakers or Other Audio Receivers
Connecting a Digital Audio System with ARC/eARC on page 22
Headphone Settings Setup
Press button on your remote control and select Settings > Sound > Headphone.
Set the sound output mode through headphones.
After connecting your wired or Bluetooth headphone, or other external audio amplifiers, you can set up your
console to your preference.
Note:
• This function may not be applicable in some models/countries/regions.
Headphone Mode
Change Headphone audio settings.
Note:
• When you set built-in speakers and earphones to have audio output at the same time, the sound effect of
the speakers may change.
Headphone Volume
Independently adjust the volume of the Headphones.
Related information
Connect a Bluetooth Device on page 18
Connecting Headphones on page 21
SoundBar Settings
When a soundbar device is connected to the console, you can change the Sound Bar Settings via the
Settings menu for best device audio quality.
31
Picture and Sound
When an ARC device is connected to the console, the sound output is automatically switched to ARC. If the
user switches to other sound output channels, the soundbar menu cannot be adjusted but the sound menu of
console can be adjusted.
Press button on your remote control and select Settings > Sound > Sound Bar Settings.
When you connect a soundbar with a HDMI cable, you should Set CEC Control to On by pressing button
on your remote control, then select Settings > System > HDMI & CEC > CEC Control.
• EQ Modes
You can select Music. Movie, News, Sport, Night.
• Surround Modes
You can set to On to turn on the Surround Modes.
• Bass Level/Treble Level/Dimmer Level
You can adjust Bass Level/Treble Level/Dimmer Level
• Reset
Reset current Sound Bar Settings to factory mode.
Note:
• This function is only applicable for the specific soundbar types.
32
Settings Overview
Projector Settings
You can set up the projector settings.
Installation Mode
Press button on your remote control and select Settings > Projector > Installation.
You can adjust the device position relative to the screen by choosing different installation mode.
Screen Type
Press button on your remote control and select Settings > Projector > Screen Type, choose the
corresponding type according to the actual screen used.
Depending on the actual situation, select the type of projector screen to provide the best visual display.
Note:
• Different screen types have different picture quality.
• After the setting is completed, you need to restart device to take effect.
• This function may not be applicable in some models/countries/regions.
Auto Correction
Press button on your remote control and select Settings > Projector > Auto Correction, then the
correction chart will be displayed.
The device can perform automatic keystone correction on the projected screen and automatically changes the
screen shape into a rectangle.
When the correction is completed, you can press the button on the remote control to perform fine-tuning.
Note:
• If the correction failed, you need to adjust the position or angle of the projector.
Manual Correction
Press button on your remote control and select Settings > Projector > Manual Correction.
You can correct the screen shape by manually adjusting multiple calibration points.
1.
Press the / / / button on your remote control to move focus, and press button to
choose a point you neeed to adjust.
2.
Press and hold / / / button: quick adjustment of the screen shape; Short press / /
/ button: precise adjustment of the screen shape.
3.
Press button to save your adjustment.
If you want to return the screen shape to the factory default, select Reset button on the screen.
Auto Focus
Press button on your remote control and select Settings > Projector > Auto Focus.
The device can automatically adjust the focus to make your projector picture clear.
33
Settings Overview
When the focus is completed, you can press the button on the remote control to perform fine-tuning.
Note:
• If the focus failed, you need to adjust the position or angle of the projector.
Manual Focus
Press button on your remote control and select Settings > Projector > Manual Focus to manually
fine-tune the focus of your projector.
Press the / button on the remote control to adjust and press the button to return.
Display Zoom
You can change the display size.
Press button on your remote control and select Settings > Projector > Display Zoom, the display
zoom adjustment page will be dispalyed.
•
Press the or button on the remote control to adjust the display zoom.
•
Press the button on the remote control to adjust the position of the picture.
Position Adjustment
You can adjust the position of the picture.
Press button on your remote control and select Settings > Projector > Position Adjustment.
•
Press the / / / button on the remote control to adjust the position of the picture.
•
Press the button on the remote control to adjust the display zoom.
Eye Protection
To protect your eyes from light damage, the laser device can reduce the brightness automatically when an
object blocks the laser light.
Press button on your remote control and select Settings > Projector > Eye Protection, you can
choose to turn it on or off.
Note:
• Wrong judgment may occur when the distance exceeds 2 meters.
Correction Settings
Allow you to configure advanced correction settings.
Press button on your remote control and select Settings > Projector > Correction Settings, you can
choose to turn the following functions on or off.
• Auto Shift Correction
Perform automatic keystone correction when the device is moved.
• Auto Obstacle Avoidance
Avoid obstacles within the projected area automatically when keystone correction is performed.
34
Settings Overview
• Screen Fit
Shrink an image to fit within the frame automatically when keystone correction is performed.
Note:
• The projection picture shall completely cover the screen before operation.
Calibration
Allow you to perform calibration when auto correction or auto focus is poor.
Press button on your remote control and select Settings > Projector > Calibration.
• Keystone Calibration
Allow you to perform keystone calibration when auto correction is completed but the screen is not
rectangular.
• Horizontal Calibration
Allow you to perform horizontal calibration when auto correction is completed but the screen is not
horizontal.
• Focus Calibration
Allow you to perform focus calibration when auto focus is completed but the screen is still blurry.
• Reset
Restore the value of each option in Calibration Settings to the default value.
Network
You can get access to the Internet through your console.
Check the Internet Connection Status
Press button on your remote control and select Settings > Network > Internet Connection.
Test the current network connection status and view the current network information.
Connection Test
Press button on your remote control and select Settings > Network > Internet Connection >
Connection Test.
Start a network connection test.
Network Information
Press button on your remote control and select Settings > Network > Internet Connection >
Network Information.
You can select IPv4 or IPv6 in IP Version to view more detailed information about your network connection.
Related information
My console cannot connect to the network. on page 49
Connect to a Wired (Ethernet) Network on page 4
Connect to a Wireless Network on page 5
35
Settings Overview
Turn on the Console through the Internet
Wake on Cast
Press button on your remote control and select > Settings > Network > Wake on Cast.
You can enable or disable Wake on Cast function which is able to turn on the console by screen casting
through mobile devices.
Note:
• This function may not be applicable in some models/countries/regions.
• Enabling this function may result in higher energy consumption.
Wake on LAN
Press button on your remote control and select Settings > Network > Wake on LAN.
With a wired Ethernet connection and enabling Wake on LAN, you can switch on the console from standby
and push content to be viewed on the console with a mobile device App supporting the screencast function.
Note:
• To use this function, make sure your console and mobile device are connected to the same network
environment.
• Enabling this function may result in higher energy consumption.
• This function may not be applicable in some models/countries/regions.
Wake on Wireless Network
Press button on your remote control and select Settings > Network > Wake on Wireless Network.
With a wireless network connection and enabling Wake on Wireless Network, you can switch on the
console from standby and push content to be viewed on the console with a mobile device App supporting the
screencast function.
Note:
• To use this function, make sure your console and mobile device are connected to the same network
environment.
• Enabling this function may result in higher energy consumption.
• This function may not be applicable in some models/countries/regions.
Related information
Connect to a Wired (Ethernet) Network on page 4
Connect to a Wireless Network on page 5
General
You can set up system settings.
Note:
• The menus displayed vary depending on models/countries/regions.
Set Time
Press button on your remote control and select Settings > System > Time.
36
Settings Overview
Set the current time based on your location.
• Time Format
Set the time display to be 12 or 24-hour format.
• Date/Time
Set the Date and Time. You can set the date and time to automatically sync with Internet or manually
setup by yourself.
This function may not be applicable in some models/countries/regions.
• Time Zone
Select your time zone.
This function may not be applicable in some models/countries/regions.
• Daylight Saving
Select whether to apply Daylight Saving Time to the console.
This function may not be applicable in some models/countries/regions.
Use Timer
Press button on your remote control and select Settings > System > Timer Settings.
Adjust the timer settings to suit your preference.
• Sleep Timer
Set the sleep timer to automatically turn the console off at the specified time.
• Power On Timer
Set the time you want the console to turn on automatically. You can set the same time each day or set a
different time on different days.
• Power Off Timer
Set the time you want the console to turn off automatically. You can set the same time each day or set a
different time on different days.
• Menu Timeout
Set the amount of time you would like the menu to remain on the screen.
• Auto Sleep
Set the amount of time that you would like the console to auto power off after a period of no activity.
This function may not be applicable in some models/countries/regions.
• Auto Standby with No Signal
Console will go to standby if there is no signal after the set time.
Set Language and Location
Press button on your remote control and select Settings > System > Language and Location.
Select the language used for this console and your location.
• Location
Choose the location from where you will watch your console.
37
Settings Overview
• Postcode
User can change the Postcode. This function may not be applicable in some models/countries/regions.
• Menu Language
Set the default language for the console menu.
• Primary Audio
Set the default audio output language for the type of digital broadcast content that you are viewing.
• Secondary Audio
Set the secondary audio output language for digital broadcast content.
• Digital Teletext
Adjust Teletext decoding.
Edit Console Name
Press button on your remote control and select Settings > System > Advanced Settings > Device
Name.
You can edit the name for your console to be used on the network.
Note:
• Up to 18 characters can be entered.
Screensaver
Press button on your remote control and select Settings > System > Advanced Settings >
Screensaver.
Activate a screensaver when your console displays a still image for a period of time. Set the time according to
your preference.
Note:
• This function may not be applicable in some models/countries/regions.
Related information
Using the Art App on page 12
Power on Settings Setup
Fast Power On
Press button on your remote control and select Settings > System > Advanced Settings > Fast
Power On.
Enable console fast start-up feature.
Note:
• This function may not be applicable in some models/countries/regions.
Power On Mode
Press button on your remote control and select Settings > System > Advanced Settings > Power
On Mode.
38
Settings Overview
The console will turn on in the selected mode when the main power is reconnected.
Personalised Ads
Press button on your remote control and select Settings > System > Advanced Settings >
Personalised Ads.
Turning off personalised ads will limit the ability to deliver relevant ads to you but will not reduce the number of
ads you receive.
Note:
• This function may not be applicable in some models/countries/regions.
Switch off Curtain
Press button on your remote control and select Settings > System > Advanced Settings > Switch
off Curtain.
Enable or disable Switch off Curtain or set how quickly the Screen Curtain will close when entering standby.
Support
You can set up support settings.
Note:
• The menus displayed vary depending on models/countries/regions.
Check System Info
View system information.
Check Signal Info
Press button on your remote control and select Settings > Support > System Info > Signal Info.
Show the signal information of current input.
Check Network Connection Status
Press button on your remote control and select Settings > Support > System Info > Network
Connection Status.
View the console's network connection information.
Check Input Connection Status
Press button on your remote control and select Settings > Support > System Info > Input
Connection Status.
View the console's input connection information.
Check Software Version
To check the current software version of your console, press button on your remote control and select
Settings > Support > System Info > Version.
39
Settings Overview
System Upgrade
Press button on your remote control and select Settings > Support > System Upgrade.
Set your console to receive the latest firmware.
• Auto Firmware Upgrade
Set your console to automatically receive the latest firmware.
• Check Firmware Upgrade
Check to ensure that your console has received the latest firmware.
Please ensure your console is connected to the Internet.
• Check OAD Upgrade
Check to ensure that your console has received the latest firmware.
Note:
• Please ensure your console is connected to the Internet.
• This function is only applicable when Thailand and Malaysia are selected in Location.
• System App Auto Upgrade
Set your system applications to automatically upgrade to the latest version. App auto upgrade will be
completed in the background. Confirmation on new Privacy Notices may be required to complete any
upgrades.
• Upgrade from USB
Upgrade console software from USB device.
Note:
• The update files must be located in the root directory of the update USB device.
• The format of the USB must be FAT32 and the partition table type must be MBR.
Related information
Connecting USB Devices on page 21
Enjoy Safe Use of the Console
Press button on your remote control and select Settings > Support > Disclaimer and Privacy >
Data Sharing, Privacy and EULA.
Read the Disclaimer Details and Data Protection Policy. Allow/Deny your consent to the listed polices relating
to the collection of User/Network data.
Press button on your remote control and select Settings > Support > Disclaimer and Privacy >
Remove User Data.
To remove any usage data from the local console and Cloud storage, select Remove User Data.
Check the Console Running Time
Press button on your remote control and select Settings > Support > Self Diagnosis > Status
Check.
You can access the Status Check page to view the running time of your console.
Note:
40
Settings Overview
• This feature may not be applicable in some models/countries/regions.
Reset to Factory Default
Press button on your remote control and select Settings > Support > Reset to Factory Default.
Restore your console to the factory default. Reset will clear your personal settings, information and data. Enter
the PIN code on-screen to enable the Factory Reset.
41
Entertainment
Game
Connect your game console and adjust the settings to optimise the console for better gaming entertainment.
Connect a Game Console
You can connect your game console with a HDMI cable.
To start a game from a game console:
1. Switch on your game console.
2.
Press button. Select the connected game console as the input source.
3. Start the game.
You can enable the game mode to optimise settings when playing games with a game console.
Game Mode
Press button on your remote control and select Settings > Picture > Game Mode.
Enable Game Mode to optimise the settings to enjoy a better gaming experience with a PC or a game console
connected.
Game Mode will allow:
• Reducing input lag to make sure every press or click matches what is happening on the screen;
• Improving responsiveness to produce very little motion blur;
• Processing YUV 4:4:4 format signals precisely to present accurate image colours.
Note:
• This function may not be applicable in some input sources or applications.
Sports
Sports mode setup in picture or sound settings
Press button on your remote control and select Settings > Picture > Picture Mode > Sports.
Optimised picture for watching sports.
Press button on your remote control and select Settings > Sound > Sound Mode > Sports.
Optimised sound for watching sports events.
Sports Mode Auto Detection
Press button on your remote control and select Settings > System > Advanced Settings > Sports
Mode Auto Detection.
When enabled, any sports programmes will automatically switch to Sports mode for both Sound Mode and
Picture Mode.
Note:
• This function may not be applicable in some models/countries/regions.
• Turning on this function could increase energy consumption.
42
Entertainment
Media
Press button on your remote control and select More Apps > Media.
Media is a central location for you to view or listen to different types of content, such as photos, music and
movies. You can view media content through the following methods:
• A USB thumb drive or hard drive.
• Compatible mobile phone, tablet or other personal devices: you can stream movies, music and photos that
are stored on compatible personal devices and play or view the content on your console.
By default, there is Content Sharing displayed on the Media screen. If your mobile device is connected to the
console, its name also appears on the Media screen.
For more information about Content Sharing, please refer to Benefits of Smart Console > Content Sharing in
this manual.
Enjoy Photos/Audio/Video Stored on a USB Device
Press button on your remote control and select More Apps > Media > connected devices.
Select the content you want to play on the screen, like pictures, videos and music.
1. Search the content you want to play.
2. Arrange the content list by Grid, List.
3. Sort the content list by Name, Date Modified, Size.
4. Filter the content list by All Media, Photo, Video, Music.
5. Create a photo, music, or video playlist.
6. When the focus is on the first line, there will be an arrow on the left side. Select the arrow to enter multiple
storage sources.
Note:
• Some options in the above table may not be available in some models/countries/regions.
• You must obtain any required permission from copyright owners to download or use copyrighted content.
We cannot and don't grant such permission.
43
Entertainment
Play Background Music while Viewing Pictures
1. Choose a picture to display.
2.
Press / button to display control bar.
3. Select Background Music and choose your music to create a Music Playlist.
Now you can play background music while viewing pictures.
Audio Format
Due to differences in programming tools and other factors, some of the file formats that are listed may not be
supported.
The listed formats may not be supported depending on the model.
Container File Extension Name
LPCM
MPEG1/2 Layer1
MPEG1/2 Layer2
MPEG1/2/2.5 Layer3
WMA
AAC
MPEG-H
FLAC
VORBIS
.wav
.mp3
.wma
.flac
Photo Format
Due to differences in programming tools and other factors, some of the file formats that are listed may not be
supported.
The listed formats may not be supported depending on the model.
Container File Extension Name Mode of Operation Resolution
base-line 15360 x 8640JPEG .jpg .jpeg
progressive 1024 x 768
no-interlace 9600 x 6400PNG .png
interlace 1200 x 800
BMP .bmp - 9600 x 6400
GIF .gif - 6400 x 4800
Video Format
Due to differences in programming tools and other factors, some of the file formats that are listed may not be
supported.
The listed formats may not be supported depending on the model.
44
Entertainment
Codec Name File Extension Name Sampling rate
MPEG1/2 1920 x 1080p @ 60fps
MPEG4 1920 x 1080p @ 60fps
AVC(H.264) 4096 x 2160p @ 120fps
HEVC(H.265) 4096 x 2160p @ 120fps
WMV3 1920 x 1080p @ 60fps
VC1 1920 x 1080p @ 60fps
VP8 1920 x 1080p @ 60fps
VP9 4096 x 2160p @ 120fps
AV1
.mp4
.mov
.mkv
.ts
.avi
.wmv
.flv
.webm
4096 x 2160p @ 120fps
THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL
USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i)
ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS
OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED
OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM
MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM
45
Accessibility Features
Accessibility Menu Setup
Provide menu option to aid the visually impaired.
Press button on your remote control and select Settings > Accessibility > High Contrast Menu.
Improve contrast for visually impaired.
Press button on your remote control and select Settings > Accessibility > Menu Transparency.
Select menu transparency from Off, Medium, High.
Note:
• The above functions may not be applicable in some models/countries/regions.
Audio Type Setup
Provide audio description to aid the visually impaired.
Press button on your remote control and select Settings > Accessibility > Audio Type.
• Audio Type
Accessibility audio settings.
• Audio Format
Select the audio format.
• Fader Control
Provide the best sound quality options for the visually impaired.
Note:
• The above functions may not be applicable in some models/countries/regions.
Screen Magnification
Press button on your remote control and select Settings > Accessibility > Screen Magnification.
Allow visually impaired/partially sighted viewers to magnify an area of the screen.
Note:
• This function is only applicable for some scenarios.
• This function may not be applicable in some models/countries/regions.
Voice Guide
Press button on your remote control and select Settings > Accessibility > Voice Guide.
Adjust settings for the Menu Audio function.
• Voice Guide
Enable or disable Voice Guide.
• Volume
Set the Menu Audio volume.
• Language
Set the Menu Audio language.
46
Accessibility Features
• Rate
Set the Menu Audio speed.
• Pitch
Set the Menu Audio pitch.
• Focus Voice Guide
Turn down the background volume when Menu Audio is playing.
Note:
• This function may not be applicable in some models/countries/regions.
47
Troubleshooting
FAQ
In this section you will find the answers to the most frequently asked questions.
There is no picture, or the picture is black and white.
Check input cable connections.
Unplug the console power cord from AC outlet and re-plug after 60 seconds.
Check if the Colour Saturation is set to 50 or higher at > Settings > Picture > Picture Mode Settings
> Colour Saturation.
No sound or the sound is too low.
There is no sound or the sound is too low at maximum volume.
Check if Mute mode is set to on.
Check the volume settings.
Check the volume control of the device (cable or satellite box, DVD, Blu-ray, etc.) connected to your console.
Make sure that the audio cable is connected to the correct audio output connector on the external device.
Check whether Device Speaker is selected at > Settings > Sound > Speakers > Audio Output.
48
Troubleshooting
My console cannot connect to the network.
Check network status at > Settings > Support > System Info > Network Connection Status.
Make sure your modem/wireless router is on and connected to the Internet.
Position your wireless router, modem router, or access point in a central location. Avoid putting it in a corner.
External source connected but no picture or sound.
I have connected an external source to my console but I get no picture and/or sound.
Check whether the connection between the external device and your console is correct and secure.
49
Troubleshooting
Make sure you have made the correct selection of input source.
If the signal is intermittent, unplug the console power cord from AC outlet and re-plug after 60 seconds.
When devices are connected with HDMI cables
•
If there is always no signal, or the signal cannot be restored after plugging and unplugging, you can access
> Settings > System > HDMI & CEC > HDMI Format, to confirm whether the signal can be
recognised.
• Change to another HDMI port.
• Change to another HDMI cable.
The remote control does not work.
Confirm that console still has power and is operational. Press the power button on the console to determine if
the problem is with the remote control or not.
If the console is not responding to the remote control, then please check if the small light on the remote control
flashes when any button is pressed (some remote controls do not support this function).
If the small light does not flash when the remote control button is pressed, the battery power may be low,
please replace the batteries with new ones.
Check that the orientation of each battery matches the positive (+) and negative (-) symbols in the battery
compartment.
Keep the remote control sensor area clear from obstacles.
For Bluetooth remote controls
If the console does not respond with the Bluetooth remote control, try pairing the remote control to the console
by pressing and holding the button for at least 3 seconds.
Console Status Diagnosis
Press button on your remote control and select Settings > Support > Self Diagnosis.
When the console malfunctions, you can perform some self-diagnosis to find the problem.
• Picture Test
When performing the Picture Test, a test picture will be shown on screen. Select OK to start the test.
Picture Test displays a high-definition picture that you can examine for flaws or faults. Please check the
picture carefully in the next 10s.
• Sound Test
When performing the Sound Test, a test sound will be played with the console speaker. Select OK to start
the test. Please listen to the sound carefully to check whether you can hear the sound problem.
• Network Test
When performing a Network Test, the test will confirm whether your console is connected to network
via the screen. If the network test is successful but you still have problems using online services, please
contact your Internet provider.
• Bandwidth Monitoring
Test the speed with a third-party website.
50
Troubleshooting
• Input Connection Test
When performing an Input Connection Test, you can select from the input sources and check related
information with external connections.
• Status Check
When performing a Status Check, the status of your console will be displayed showing any error codes.
Remote Control Service
Press button on your remote control and select Settings > Support > Remote Control Service.
Remote Control Service enables your console to be controlled from the client server to allow service agents to
diagnose the problem of your console and deal with the problem online efficiently.
To use this function:
1. Turn on Remote Control Service.
2. Select Select All and Agree in Data Sharing, Privacy and EULA page.
3. Select Generate PIN in Remote Control Service.
4. You can initiate a help request to a service agent by the hotline and provide the on-screen PIN.
Note:
• This function may not be applicable in some models/countries/regions.
• Steps above may vary. Please refer to the specific product.
• Keep the network connected when the Remote Control Service is running.
Picture Issues
When the console has a picture problem, these steps may help resolve the problem.
Press button on your remote control and select Settings > Support > Self Diagnosis > Picture
Test.
Before you review the list of problems and solutions below, use Picture Test to determine if the problem is
caused by the console. Picture Test displays a high definition picture that you can examine for flaws or faults.
• If the test picture does not appear or there is noise or distortion, the console may have a problem. Contact
the service company in your country/region.
• If the test picture is displayed properly, there may be a problem with an external device. Please check the
connections.
• If the problem persists, check the signal strength or refer to the external device's user manual.
Problem Possible Solutions
The picture is distorted.
• The compression of video content may cause picture distortions,
especially in fast moving pictures from sports programmes and action
movies.
• If the signal reception is weak or poor, screen distortion may be visible but
it is not a malfunction.
The picture is blurry or
flickering, or cuts out
momentarily.
•
Press button on your remote control and select Settings >
Picture > Picture Mode Settings > Sharpness. You can try to increase
or decrease the Sharpness.
51
Troubleshooting
Problem Possible Solutions
The picture appears red,
purple, pink and other
colours.
•
Press button on your remote control and select Settings >
Picture > Picture Mode Settings > Expert Settings > White Balance.
You can try to increase or decrease the White Balance.
Picture distorted or appears
wavy.
• Some electrical appliances may affect the console. If you turn off the
appliance and the interference goes away, then move it further away from
console.
• Insert the power plug of the console into another power outlet.
Related information
There is no picture, or the picture is black and white. on page 48
Sound Issues
When the console has a sound problem, these steps may help resolve the problem.
Press button on your remote control and select Settings > Support > Self Diagnosis > Sound Test.
If the console plays the Sound Test melody without distortion, there may be a problem with an external device
or the broadcast signal's strength.
Problem Possible Solutions
Picture is normal, but no
sound.
• Check the volume settings.
• Check if 'Mute' mode is set to on.
• Check the volume control of the device (cable or satellite box, DVD, Blu-
ray, etc.) connected to your console.
The speakers are making an
odd sound.
• Make sure that the audio cable is connected to the correct audio output
connector on the external device.
Sound is distorted.
• Some electrical appliances may affect the console. If you turn off the
appliance and the interference goes away, then move it further away from
console.
• Insert the power plug of the console into another power outlet.
Related information
No sound or the sound is too low. on page 48
Network Issues
When the console has difficulties in connecting to the Internet, these steps may help resolve the problem.
Press button on your remote control and select Settings > Support > Self Diagnosis > Network
Test.
The test can identify whether IPv4 or IPv6 has connected successfully.
52
Troubleshooting
Problem Possible Solutions
The console cannot connect
to apps.
• Make sure the console has a network connection.
•
Press button on your remote control and select Settings >
Support > Self Diagnosis > Network Test.
• Contact your Internet service provider.
The wireless network
connection failed.
• Make sure your wireless modem/router is on and connected to the
Internet.
The wireless network signal
is too weak.
• Position your wireless router, modem router, or access point in a central
location. Avoid putting it in a corner.
Related information
My console cannot connect to the network. on page 49
External Device Connection Issues
When the console has difficulties with external device connection, these solutions may help resolve the
problem.
Problem Possible Solutions
The console is having
trouble receiving a signal
from an external set top box.
• If there is no signal occasionally, unplug cable from console and re-plug
after 60 seconds.
•
If there is always no signal, or the signal cannot be restored after plugging
and unplugging, you can press button on your remote control and
select Settings > System > HDMI & CEC > HDMI Format, to confirm
whether the signal can be recognised.
• Change to another HDMI port.
• Change to another HDMI cable.
There is no sound.
•
Check whether ARC is selected at > Settings > Sound >
Speakers > Audio Output. If not, you need to check whether the external
power amplifier device is connected to the ARC/eARC port or optical port
of the console.
•
Press button on your remote control and select Settings >
Sound > Speakers > Digital Audio Output. You can try to select PCM,
Dolby Audio - Dolby Digital, or Dolby Audio - Dolby Digital Plus.
• Whether the power amplifier device port is connected correctly.
•
If you select HDMI as input, you can press button on your remote
control and select Settings > System > HDMI & CEC > HDMI
Format to check whether format is correctly selected.
Related information
External source connected but no picture or sound. on page 49
53
Troubleshooting
HDMI & CEC Issues
When HDMI & CEC is not working, these steps may help resolve the problem.
Problem Possible Solutions
HDMI & CEC does not work.
• Confirm that the device is a HDMI & CEC compatible device.
• Check if the power cable of the HDMI & CEC device is properly
connected.
• Check the cable connection of the HDMI & CEC device is secure.
•
Check HDMI & CEC feature of your console is turned on.
Press button on your remote control and select Settings >
System > HDMI & CEC > CEC Control.
• Check HDMI & CEC feature of the connected device is turned on.
• Depending on the connected HDMI device, the HDMI & CEC control
feature may not work.
Related information
Use HDMI & CEC on page 16
Media Files
When files will not play, this may help resolve the problem.
Problem Possible Solutions
Some files cannot be played.
• Most files can be played back, but you might experience problems
with corrupted files or files with high-bitrate, unsupported resolution,
unsupported container or codec formats.
Related information
Media on page 43
Voice Service Issues
When some Voice service will not function, this may help resolve the problem.
Problem Possible Solutions
Alexa cannot be heard.
• You can try to log into your Amazon account.
• If you hear "I don't understand" from the voice recognition, please change
account or log out of the account.
• For more information about Alexa, please refer to Benefits of Smart
Console > Voice Service Setup > Alexa Setup in this manual.
Other Issues
Use these procedures to resolve other issues that may occur.
54
Troubleshooting
Problem Possible Solutions
The console is hot.
• Using the console for an extended period of time causes to generate
heat. The heat is dissipated through internal vents.
• After extended use, you may feel heat when touching it. This heat is not a
defect and does not affect the console's functionality.
The console smells of
plastic.
• This smell is normal and will dissipate over time.
The plastic cabinet makes a
"clicking" type of sound.
• The "clicking" sound can be caused when the temperature of the console
changes. This change causes the console cabinet to expand or contract,
which makes the sound. This is normal and the console is OK.
When I turn on my console,
there is a delay for a few
seconds before the picture
appears. Is this normal?
• Yes, this is normal. The console is initialising and searching for the
previous setting information.
55
