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Cannot Save Files on a USB Device
If you cannot save files on a USB device connected to your product, try these solutions:
• To save faxes on a USB device, create a folder in the Fax Output settings on the product control
panel.
• Make sure the device is not write-protected.
• Make sure the device has enough available space.
• Make sure memory devices are enabled on your product.
• Make sure the device is compatible with the product.
Parent topic: Solving USB Device Problems
Related tasks
Setting Up File Sharing for File Transfers from Your Computer
Cannot Transfer Files To or From a USB Device
If you have problems transferring files to or from a USB device connected to your product, try these
solutions:
• Make sure your device is compatible with the product.
• Make sure the device is not write-protected.
• Make sure there is enough free space on the device.
• Make sure your product is securely connected to your computer.
• Make sure that the file sharing setting for your product is enabled.
Parent topic: Solving USB Device Problems
Related references
External USB Device Specifications
Related tasks
Transferring Files from a USB Device to Your Computer
Uninstall Your Product Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Product Software - Windows
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