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8
Transporting Your Product ............................................................................................................... 187
Solving Problems .................................................................................................................................... 192
Checking for Software Updates........................................................................................................ 192
Viewing the Help Screen .................................................................................................................. 193
Product Status Messages ................................................................................................................ 193
Message Appears Prompting You to Reset Ink Levels..................................................................... 195
Running a Product Check ................................................................................................................ 196
Resetting Control Panel Defaults ..................................................................................................... 196
Solving Setup Problems ................................................................................................................... 197
Product Does Not Turn On or Off................................................................................................. 197
Noise After Filling the Ink............................................................................................................. 197
Software Installation Problems .................................................................................................... 198
Solving Network Problems ............................................................................................................... 198
Product Cannot Connect to a Wireless Router or Access Point .................................................. 199
Network Software Cannot Find Product on a Network................................................................. 200
Product Does Not Appear in Mac Printer Window ....................................................................... 202
Wireless Network Connection is Unstable on a Mac ................................................................... 202
Cannot Print Over a Network....................................................................................................... 202
Cannot Scan Over a Network ...................................................................................................... 204
Solving Copying Problems ............................................................................................................... 205
Product Makes Noise, But Nothing Copies.................................................................................. 205
Product Makes Noise When It Sits for a While............................................................................. 206
Copies Have Incorrect or Faint Colors......................................................................................... 206
Position, Size, or Margins of Copies are Incorrect ....................................................................... 207
Solving Paper Problems................................................................................................................... 207
Paper Feeding Problems............................................................................................................. 207
Paper Jam Problems Inside the Product ..................................................................................... 208
Paper Jam Problems in the Rear Cover ...................................................................................... 211
Paper Ejection Problems ............................................................................................................. 212
Solving Problems Printing from a Computer..................................................................................... 213
Nothing Prints.............................................................................................................................. 213
Product Icon Does Not Appear in Windows Taskbar ................................................................... 214
Printing is Slow ............................................................................................................................ 215
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