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Samsung QE65QN85CATXXU User Manual
Page 27
E-MANUAL - Page 27
For QE65QN85CATXXU.
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Contents
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Troubleshooting
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About the Remote Control (CU7/BEC Series) (except for CU77** model)
Learn about the buttons on the Remote Control.
- 27 -
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File type: PDF
File name: 31821735_qe65qn85catxxu.pdf
File size: 279.26 KB
File Language: English
Pages: 268
Author: Samsung
File created: 2023-03-10
Published: 2023-05-04
Updated: 2023-12-08
Verified by
Eldridge Fisher
on 2023-12-08
Download File
Table of Contents
×
Guide
6
Connections
6
Connection Guide
6
Connecting An Antenna (Aerial)
8
Connecting To The Network
9
Displaying Your Mobile Device Screen On The TV
14
Connection Cables For External Devices
16
Switching Between External Devices Connected To The TV
18
Connection Notes
21
Remote Control And Peripherals
24
About The Samsung Smart Remote (QLED TV/The Frame/ S8*C/S9*C Series/CU8 Series/CU77** Model)
24
About The Remote Control (CU7/BEC Series) (except For CU77** Model)
27
Connecting The Samsung Smart Remote To The TV
30
Controlling External Devices With A Samsung Remote Control Using The Universal Remote Setup
31
Learn How To Use Samsung Smart Remote
31
Using Anynet+ (HDMI CEC)
32
Controlling The TV With A Keyboard, Mouse Or Gamepad
33
Entering Text Using The On Screen Virtual Keyboard
37
Smart Features
39
Using Smart Hub
39
Using Ambient Mode
44
Using Art Mode
50
Using Samsung Gaming Hub
58
About The Media Home Screen
61
About The Menu Home Screen
64
Using A Samsung Account
69
Using The Shortcuts
71
Using Workspace
74
Using The Apps Service
81
Using The E Manual
85
Using The Internet
87
Using SmartThings
88
Playing Pictures/video/music
93
Using Multi View
99
Using Bixby
101
Using The Game Bar
106
Using Auracast
111
TV Viewing
112
Using The Guide
112
Recording Programmes
116
Setting Up Schedule Viewing
119
Using Timeshift
120
Buttons And Functions Available While Recording A Programme Or Timeshift
121
Using The Channel List
123
Using The Channel Edit Function
125
Using A Personal Favourites List
127
TV Viewing Support Functions
128
Picture And Sound
135
Using Intelligent Mode
135
Adjusting The Picture Quality
138
Picture Support Functions
142
Setting The Viewing Environment For External Devices
144
Configuring A Sound Mode And Expert Settings
148
Using The Sound Support Functions
150
System And Support
153
Using The Time Functions And The Timers
153
Using The Power And Energy Saving Functions
156
Using The Panel Care Functions
158
Updating The TV's Software
159
Using The Parental Settings Function
160
Audio And Video Functions For The Visually Or Hearing Impaired
161
Using Voice Assistants On The TV
167
Using Other Functions
168
HbbTV
171
Using A TV Viewing Card (“CI Or CI+ Card”)
172
Teletext Feature
175
Precautions And Notes
179
Before Using The Recording And Timeshift Functions
179
Supported Broadcasting Audio Options
181
Read Before Using Apps
182
Read Before Using The Internet Function
183
Read Before Playing Photo, Video Or Music Files
185
Read After Installing The TV
202
Supported Resolutions For UHD Input Signals
203
Resolutions For Input Signals Supported By 8K Models (QN7**C Series Or Higher)
204
Supported Resolutions For FreeSync (VRR)
205
Read Before Connecting A Computer (Supported Resolutions)
206
Supported Resolutions For Video Signals
209
Read Before Using Bluetooth Devices
211
Licences & Other Information
212
Troubleshooting
214
Picture Issues
214
The Screen Is Flashing Or Has Become Dark
214
The Picture Is Not Bright, Or The Picture Colours Do Not Look Clear
215
The Picture Colours Are Black And White Or Do Not Look The Way They Should Look
216
The TV Automatically Turns Off By Itself
216
TV (The Frame TV) Cannot Be Turned Off.
217
Unable To Power On
217
The TV Remains On Or Does Not Turn On Automatically
217
Unable To Find A Channel
218
The TV Image Does Not Look As Good As It Did In The Store
218
Displayed Video Looks Blurry
218
The Picture Is Distorted
219
There Is A Dotted Line On The Edge Of The Screen
219
The Picture Won't Display In Full Screen.
219
The Subtitle Function In The TV Menu Is Deactivated
219
Subtitles Appear On The TV Screen
220
The HDR Of The Connected External Device Turns Off
220
Sound And Noise Issues
221
How Can I Connect An Audio Device To The TV?
221
There Is No Sound Or The Sound Is Too Low At Maximum Volume
221
The Picture Is Good But There Is No Sound
221
HDMI (eARC/ARC) Is Connected, And There Is No Sound.
222
The Speakers Are Making An Odd Sound
222
The Sound Is Interrupted
222
Whenever A Function Is Used On The TV Or The Channel Is Changed, The TV Voices The Activity.The TV Explains In Voice Over The Video Scenes Displayed On The Screen.
223
The TV Audio Is Not Being Played Through The Soundbar Or A/V Receiver.
223
The Sound Is Not Heard Clearly
223
The Volume Of The External Device Cannot Be Adjusted
224
I Want To Turn The TV And Audio Device Off And On At The Same Time
224
Channel And Broadcast Issues
225
Weak Or No Signal" Displayed In TV Mode Or Cannot Find Channel.
225
The TV Is Not Receiving All Channels
225
The Subtitles Are Not Provided On A Digital Channel
226
Broadcasting Is Deactivated
226
External Device Connectivity Issues
227
The "Mode Not Supported" Message Appears.
227
The Video Is OK But There Is No Audio
227
I Want To Connect To A PC And Mobile Device Via Screen Mirroring
227
No Screen Appears When Connecting The TV To An External Device
228
I Want To Connect To A Bluetooth Speaker
228
The PC Screen Does Not Appear Or It Flickers
228
Network Issues
229
Wireless Network Connection Failed.Unable To Connect To A Wireless Access Point.Unable To Connect To The Network
229
Wired Network Connection Failed
229
Connected To A Local Network, But Not To The Internet
229
Anynet+ (HDMI CEC) Issues
230
What Is Anynet+?
230
Anynet+ Does Not Work.The Connected Device Is Not Displayed.
230
I Want To Start Anynet+.I Also Want The Connected Devices To Turn On When The TV Is Turned On.
230
I Want To Exit Anynet+.It Is Inconvenient To Turn On Other Devices Because The TV Also Turns On.It Is Inconvenient Because The Connected Devices (e.g.set Top Box) Turn Off Together.
231
The Message "Connecting To Anynet+ Device..." Or "Disconnecting From Anynet+ Device" Appears On The Screen.
231
The Anynet+ Device Won't Play.
231
Remote Control Issues
232
The Remote Control Does Not Work
232
External Devices Cannot Be Operated With The TV Remote Control
232
Recording Issues
233
The Timeshift Or Recording Function Cannot Be Used
233
Cannot Record Videos Received From An External Device Or Samsung TV Plus
233
The "Format Device" Message Appears When The Timeshift Or Recording Function Is Used.
233
The Recorded Files On The TV Are Not Played Back On A PC
233
Apps
234
I Cannot Filnd The App I Want
234
I Launched An App, But It's In A Different Language.How Can I Change The Language?
234
The App Does Not Work Properly.Its Image Quality Is Poor
234
The Smart Hub Home Screen Keeps Appearing Whenever You Turn On The TV
234
Media Files
235
Some Files Are Interrupted During Playback
235
Some Files Can't Be Played.
235
Voice Assistant Issues
236
The Microphone Is Off
236
The Voice Commands Do Not Work Well
236
Bixby/Alexa Answers Although I Did Not Call It
236
I Spoke "Hi, Bixby/Alexa" But Bixby/Alexa Does Not Answer.
237
Voice Recognition Does Not Work With The Samsung Smart Remote Unlike Other Features.There Is No Response Even If The Voice Assistant Button Is Pressed.
237
During Voice Recognition, The Heavy Load Message Appears And The Function Does Not Work.
238
I Want To See Weather Information Of The Desired Area
238
Other Issues
239
The TV Is Hot
239
The TV Smells Like Plastic
239
The Settings Are Lost After 5 Minutes Or Every Time The TV Is Turned Off
239
The TV Is Tilted To The Side
240
The Stand Is Wobbly Or Crooked
240
I Want To Know How To Attach And Remove The TV Stand
240
A POP (TV's Internal Banner Ad) Appears On The Screen.
241
The TV Is Making A Popping Noise
241
The TV Is Making A Humming Noise
241
The TV Narrates The Screen Events In Voice Over
241
Diagnosing TV Operational Issues
242
Self Diagnosis
242
Cannot Select Signal Information In Self Diagnosis
242
Reset Smart Hub
243
Reset Picture
243
Reset Sound
243
Getting Support
244
Getting Support Through Remote Management
244
Finding The Contact Information For Service
244
Requesting Service
244
Accessibility Guidance
245
Menu Learning Screen
245
Using The Remote Control
245
Using The Accessibility Menu
247
Using The TV With Voice Guide On
252
Using The Guide
254
Using Schedule Viewing
258
Using The Channel List
259
Recording
261
Using Smart Hub
264
Launching The E Manual
267
Using Bixby
268
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