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The picture colours are black and white or do not look the way they should
look
If the product’s colours or absolute whites/blacks seem to be off, launch Picture Test.
• Menu Settings Support Device Care Self Diagnosis Picture Test Try Now
If the test results indicate that the problem is not caused by the TV, do the following:
When using the One Connect Box, that its video input connectors are connected to the correct external
device video output connectors.
If using a component cable, ensure that the green (Y), blue (Pb), and red (Pr) cables are connected properly.
Incorrect connections may cause colour problems or a blank screen.
Component port may not be supported depending on the model.
Check whether Greyscale is set to On.
•
Menu Settings All Settings General & Privacy Accessibility Greyscale Try Now
The TV automatically turns off by itself
If your TV appears to turn off by itself, try disabling some of the TV's energy functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a period of time.
• Menu Settings All Settings General & Privacy System Manager Time Sleep Timer
Try Now
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it.
•
Menu Settings All Settings General & Privacy System Manager Time Off Timer
Try Now
• Menu Settings All Settings General & Privacy Power and Energy Saving Auto Power Off
Try Now
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