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5857
No water in the reservoir.
Water Reservoir is not
correctly positioned.
Insert the Water Reservoir
into the back of the unit.
Orange silicone cap from
the packaging may still be
inserted.
Remove the orange silicone
cap found at the base of
the Water Reservoir.
New Pre-infusion Profiles
has been selected.
Different Pre-infusion
Profiles make different
noise at the start of an
espresso extraction.
See Customisable - Pre-
infusion Profiles, page 25-26.
Fill reservoir with water.
Let the machine return to
the READY state if it is
cooling down after steam.
Prime water through the
Group Head, press the
Brew Button. Allow water
to run through.
What To Do
Keep Drip Tray in place,
when cooling to espresso
temperature. The STEAM
LIGHT flashes and water
purges into Drip Tray. See
ESPRESSO GUIDE，
page 20-31.
Empty if the red Water
Level Indicator appears
through the Drip Tray
Stainless Steel Grill.
Drip Dray not present
when Thermoblock is
auto purging.
Water overflowing from
Drip Tray.
Group Handle is loose
or comes off during
espresso extraction.
Water around Drip
Tray area or on benchtop.
Custom shot volumes
being used.
Custom extraction tempe-
rature being used.
Type of coffee beans being
used.
Steam function has been
used just before extracting
espresso.
Use the default 92°C
extraction temperature.
See Customisable -
Extraction Temperature,
page 24-25
Try different brands of
coffee beans.
Allow time for water to
purge the Thermoblock and
cool down before extracting
espresso. The STEAM LIGHT
should have finished flashing.
Restore to default shot
volumes or change your
custom shot volume(s).
See Customisable - Shot
Volumes, page22-24.
What To Do
Rest Portafilter on the
Drip Tray for 5 sec to allow
the water to dissipate before
disposing cake.
Dose less coffee grinds.
Ensure coffee grinds are
tamped evenly.
Dual Wall Filter Baskets will
keep the coffee cake wetter
than Single Wall Filter
Baskets.
Check there is nothing
obstructing the Group Head
or Portafilter & clean.
A little water will remain on
top of the used coffee cake.
Too many coffee grinds used.
Dual Wall Filter Baskets
being used.
Uneven tamping.
Obstruction in the Group
Head or Portafilter.
Spent (used) coffee cake
is wet.
Espresso pours into
cup unevenly.
Pump makes an
unusual noise.
Espresso shot volume
too much or too little.
Espresso tastes bitter.
ProblemPossible CauseProblemPossible Cause
15. Troubleshooting Guide
15. Troubleshooting Guide
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