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5453
The machine is not plugged
well into a wall outlet.
Not properly purged clean
with fresh water to remove
descaling solution.
Coffee grinds are stored in
a hot and humid place for
a long time. The coffee
grinds turn bad.
The sealing ring of the water
inlet hole is deformed.
Too much water is in Drip Tray.
The machine malfunctions.
When the water tank is
pulled up after use, it is
normal that there will be
water left on the desk.
As the water outlet at the
bottom of the water tank is
a movable part and it is not
leaking.
The sounds are caused by
the normally working
pressure control valve.
Clean the Drip Tray.
Contact Gevi Customer Care.
Contact Gevi Customer Care.
It is normal.
Use blended coffee beans.
Use fine coffee grinds.
Plug the machine into a
wall outlet correctly. If the
machine still cannot work,
contact Gevi Customer Care.
Purge the machine properly
after descaling.
See Descaling Cycle - Espresso
Machine, page 50-52 .
Keep the unused coffee
grinds in a cool, dry place.
After opening a bag of coffee
grinds, reseal and restore in
a refrigerator to maintain
freshness.
ProblemPossible CauseWhat To Do
The machine cannot work.
The coffee beans are
inappropriate.
The size of coffee grinds
is too coarse.
Not enough coffee grinds,
use more grinds.
The amount of coffee grinds
is inappropriate.
Too much tamp force, tamp
lighter.
The coffee grinds are
tamped too tight.
Make sure the temperature
is correct(89-95℃/192-203℉).
Not an appropriate tempe-
rature for brewing coffee.
30mL per cup.
The espresso amount is
inappropriate.
Acid(vinegar) taste
exists in your espresso.
Water leaks from
the bottom.
Ticking sounds after
turning on the machine
and tearing sounds after
coffee pouring.
The machine makes
weak coffee.
The Group Head Silicone
Seal is new and needs
bedding in.
Too many coffee grinds used
Portafilter is not
attached correctly or has
not been tightened
sufficiently.
Ensure all three tabs of the
Portafilter are fully
inserted into the Group
Head and rotated to the
centre position. See ESPRE-
SSO GUIDE，page 20-31.
No Filter Basket inserted in
the Portafilter.
Group Head Silicone Seal is
damaged or worn.
Coffee grind is too fine.
Ensure a Filter Basket is
inserted into the Portafilter
before using in the Group
Head.
See Care & Cleaning, page 42-49.
Contact Gevi Customer Care.
Change to a coarser Grind
Setting.
Too many coffee grinds used.Dose less coffee grinds.
Coffee grinds tamped too
hard.
Apply less force during
tamping.
Top edge of Filter Basket
has not been cleaned of
loose coffee grinds.
Wipe around top edge of the
Filter Basket before inserting
into Group Head. See
ESPRESSO GUIDE，page 20-31.
Keep using. This Seal will
bed in during the first few
uses and become easier
to turn.
Dose less coffee grinds.
ProblemWhat To Do
Portafilter is tight
to turn in the Group Head.
Clean the parts with the Clea-
ning Brush and damp cloth.
See Care & Cleaning, page 42-49.
Group Head inside rim,
Silicon Seal or Shower
Head is dirty.
See Care & Cleaning, page 42-49.
Contact Gevi Customer Care.
Re-install properly.
Group Head Silicone Seal is
damaged or worn.
The Portafilter is not
installed properly.
Portafilter is loose
or comes off during
espresso extraction.
Espresso squirts or
trickles down the side
of the Group Head
during extraction.
Possible Cause
15. Troubleshooting Guide
15. Troubleshooting Guide
15.1 Troubleshooting Guide - Espresso Machine
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