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5655
Custom shot volume being
used.
The Filter Basket is blocked.
Group Head is dirty.
Group Head is blocked.
Coffee grinds are too fine.
Change to a coarser Grind
Setting.
Too many coffee grinds used.Dose less coffee grinds.
Coffee grinds tamped too
hard.
Apply less force during
tamping.
Espresso Machine has scale
build up.
A Descaling Cycle is required.
See Descaling Cycle,
pages 46-49.
Reset to the default shot
volumes.
See Customisable - Shot
Volumes Temperature,
pages 24-25.
See Care & Cleaning,
pages 38-45.
A Cleaning Cycle is required.
A Descaling Cycle is required.
See Descaling Cycle, page 46-49
See Cleaning Cycle, page 42-46
What To Do
Change to a finer Grind
Setting.
Dose more coffee grinds.
See Tips for Grinding, page 13-19
Use freshly roasted coffee
beans.
Coffee grinds too coarse.
Not enough coffee grinds
used.
Coffee beans are old or dry.
Tamp more firmly. See
Espresso.
Extraction Guide section,
page 20-31.
Grinds not tamped
(compacted) enough.
Group Handle is loose
or comes off during
espresso extraction.
Espresso pours out in
drips.
(Over Extracted)
Espresso does not
have any crema, or
crema is thin.
(Under Extracted)
The two outlet holes of
Portafilter are blocked.
The holes of the Filter Basket
are blocked.
Custom extraction tempe-
rature being used.
Coffee beans being stored
in the fridge or freezer.
Cup or glass was cold prior
to espresso pour.
Group Head or Handle not
warmed before use.
Use the default 92°C
extraction temperature.
See Customisable -
Extraction Temperature,
page 20-22.
Store coffee beans in a dry,
airtight container. Place in
a cool dark cupboard.
See ESPRESSO GUIDE，
page 20-31.
Hold the Portafilter
under the Group Head and
press the Brew Button. Allow
water to run through.
Pour hot water from the
Steam Wand into the cup
before extracting espresso.
Clean the holes.
Soak the Filter Basket in
clean water for about half
an hour, and then clean it
with a brush.
What To Do
See ESPRESSO GUIDE，
page 20-31.
Fill reservoir with water.
Prime water through the
Group Head, press the Brew
Button. Allow water to run
through.
No water in the Water
Reservoir.
Change to a coarser Grind
Setting.
Dose less coffee grinds.
Apply less force during
tamping.
Coffee grind is too fine.
Too many coffee grinds used.
Coffee grinds tamped too
hard.
No espresso pours.
No espresso pours.
Espresso squirts or
trickles down the side
of the Group Head
during extraction.
Espresso is too cold.
Possible CauseProblemProblemPossible Cause
15. Troubleshooting Guide15. Troubleshooting Guide
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