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Service
Self Help
Cooktop Troubleshooting
Use these suggestions before calling for service to avoid
service charges.
Burner(s) do not light / Ignitors do not
spark
Burner flame goes out unexpectedly
Ignitors spark even though knobs are in
the off position
Cooking results are not what was
expected
Water takes too long to boil
• Make sure that the gas shut off valve is in the ON position and the gas
supply to the house is not shut off.
• Make sure the burner caps are properly positioned and the burner
ports are not clogged. Clear ports with a wire or straightened paper clip
if clogged.
• Make sure the igniters are clean and dry.
• Check the power supply. It should be properly grounded with the
correct polarity. Make sure the unit is plugged in and the circuit breaker
is not tripped.
Make sure that there is no draft in the room.
When the electrical power connection has been activated at the first
power up or reconnected after an outage, the igniters may spark once
or twice even though all burner knobs are in the off position.
• The cooktop is not level.
• Cooking pan does not fit the surface being used.
• Cookware is not the type or size recommended.
Time to boil can vary greatly depending on environmental conditions. See
"Boiling Water" in this manual for tips to decrease time to boil. 1
English 38
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