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Note: If 911 Assist™ is enabled/disabled by any user, the current setting
will apply for all paired phones. If the 911 Assist™ setting is disabled
(set to OFF), a voice message and/or display item will inform the vehicle
occupants when a previously paired phone connects to SYNC威.
In the event of a crash involving the deployment of an airbag or the
activation of the fuel pump shut-off, SYNC威 is designed to assist
occupants in attempting to contact emergency services by dialing 911
through the occupant’s paired and connected Bluetooth enabled cellular
phone. In the event that a connected cellular phone is damaged or loses
connection to SYNC威, SYNC威 will search for and connect to any
available, previously paired cell phone and attempt to place the call to
911.Before initiating the call, SYNC provides a short window of time
(approximately 10 seconds) that allows the driver or passenger to decide
whether to cancel the call by pressing and holding
on the steering
wheel controls. Before initiating the 911 call for the occupants, SYNC威
will say the following or a similar message:
“SYNC威 will attempt to call 911. If you wish to cancel the call, press and
hold the phone button.”
If the call is not cancelled and a successful call is made, a pre-recorded
message will be played for the 911 operator and then the occupant(s) in
the vehicle will be able to communicate with the 911 operator.
Note: Failure to cancel the call by pressing
will result in SYNC威
dialing 911.
Note: When you are connected to the 911 operator, be prepared to
provide your name, phone number and location immediately, because not
all 911 systems are capable of receiving this information electronically.
The following steps are required for the 911 Assist™ feature to perform
properly:
• SYNC威 is on and functioning properly at the time of the incident and
throughout feature activation and use.
• SYNC威 911 Assist™ feature is set to ON prior to the incident.
• A Bluetooth enabled cellular phone is paired and connected to SYNC威.
• A connected Bluetooth enabled cellular phone has the ability to make
an outgoing call at the time of the incident (i.e, has adequate network
coverage and signal strength).
• The vehicle is located in the U.S. or Canada or in a territory in which
911 is the emergency number.
2009 Centerstack (ng1)
Supplement, 2nd Printing
USA (fus)
SYNC姞 phone features (if equipped)
131
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