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Troubleshooting
I am unable to add my light
If you weren’t able to set up your Arlo Security Light, try the following:
• Make sure that your Arlo Security Light is connected to your Arlo Bridge. If it’s
not connected, try moving your Arlo Security Light closer to your Arlo Bridge.
• Make sure that your Arlo Bridge is connected to your router.
• Make sure that the LED on your Arlo Bridge blinks blue after you press the
Sync button on your Arlo Security Light and tapping Continue in the Arlo app.
Battery power in cold weather
Cold temperatures can aect any battery’s capacity, due to the chemistry of
batteries. This means that if your battery is in use during cold temperatures, you
might notice a shorter battery duration, or a faster than expected drop in the
displayed battery capacity.
Not receiving push notifications
You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or
mobile device. Arlo registers your device for push notification when you log in. If
you used the logout option instead of simply exiting the app, you must log back in
to the app. You receive Arlo alerts even if your device is sleeping.
If you did everything described in the following sections, and are still not getting
Arlo alerts, contact Arlo Support.
Check the rules settings for armed modes
Check the rules in your modes. Make sure that push notification is enabled in the
Armed mode or in a custom mode if you created one.
¾ To check push notification in the Armed mode:
1. Tap the Arlo icon
on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
The Devices page displays.
2. Tap or click the Mode button.
A list of devices displays.
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