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Chapter 10: Troubleshooting Tips
PN 365-095-31279 x.2 SURFboard SVG2482AC Wireless Voice Gateway User Guide
Copyright 2017, ARRIS Enterprises, LLC. All rights reserved. 60
Gateway Problem
Possible Solution
Cannot Access the
Internet
Check that all cable and power connections on your gateway
and client device are properly connected.
Check that the Power, Online, and Wireless LED icons on the
front panel are lit up solid.
Contact your service provider for assistance.
Wireless devices cannot
send or receive data
If the problem still continues after checking the coaxial cable
and Ethernet connections and your IP address, check the
Wireless Security Mode setting on the Wireless Primary
Network screen.
If you enabled WPA and configured a passphrase on the
gateway, be sure each affected wireless client has the identical
passphrase. If this does not solve the problem, check if the
wireless client supports WPA.
Front Panel LED Icons and Error Conditions
The SVG2482AC front panel LED icons provide status information for the following error
conditions:
Table 6. Front Panel LED Icons and Error Conditions
LED Icon
Status
If, During Startup:
If, During Normal Operation
OFF
Gateway is not properly plugged
into the electrical wall outlet
Gateway is unplugged
BLINKING
Upstream (send) channel or
Downstream (receive) channel
cannot be acquired
Upstream channel is lost
Downstream channel is lost
BLINKING
IP registration is unsuccessful
IP registration is lost
OFF
No connected device is detected
Device is disconnected
OFF
No connected device is detected
Device is disconnected
OFF
Telephone is not detected
Telephone is disconnected
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