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PN 365-095-31279 x.2 SURFboard SVG2482AC Wireless Voice Gateway User Guide
Copyright 2017, ARRIS Enterprises, LLC. All rights reserved. 59
Chapter 10
Troubleshooting Tips
If the solutions listed in the Troubleshooting Solutions table below do not solve your problem,
please contact your service provider for assistance. Your service provider may ask for the
status of the SVG2482AC front panel LEDs (see Front Panel LED Icons and Error Conditions for
more information).
You may have to reset the SVG2482AC gateway configuration to its original factory settings if
the gateway is not functioning properly. See Reset the SVG2482AC Configuration for more
information.
Solutions
Table 5. Troubleshooting Solutions
Gateway Problem
Possible Solution
Power LED Icon is OFF
Check the power connection on the gateway and to the
electrical outlet.
Check that the electrical outlet is working. Is the outlet
controlled by a light switch?
If so, unplug the gateway power cord and connect it to
another electrical outlet that is not controlled by a wall switch.
Cannot Send or
Receive Data
Check each end of the coaxial cable connection on the
gateway and cable wall outlet. Use your hand to tighten each
connector, if necessary.
Check the Ethernet cable to make sure it is properly connected
to the gateway and client device.
On the front panel, check the status of the LED icons and refer
to Front Panel LED Icons and Error Conditions to identify the
problem.
If you have cable television service, check your television to
ensure your cable service is operating properly.
If none of the above solutions resolves the problem, contact
your service provider or call ARRIS Technical Support at
1-877-466-8646 for assistance.
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