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Chapter 4: Installing the Gateway
PN 365-095-31279 x.2 SURFboard SVG2482AC Wireless Voice Gateway User Guide
Copyright 2017, ARRIS Enterprises, LLC. All rights reserved. 19
Note: The SVG2482AC has battery back-up capability for Telephony backup only. Battery
usage is optional. To install the battery, see Install the Battery for more information.
1. Connect a telephone cord (not included) to the TEL LINE port on your telephone.
2. Connect the other end of the telephone cord to the TEL 1 port on the rear of the
SVG2482AC.
Note: Use the Tel1 port to connect a two-line telephone. Then, contact a VoIP service
provider to activate your Telephony service.
3. Optional: For a second telephone, connect a telephone cord of a single-line telephone to
the TEL 2 port on the rear of the SVG2482AC.
Note: For an Alarm System connection with a single telephone line, connect the
Alarm Panel to the Tel2 port. If both telephone lines are providing telephony services,
use an RJ-31X adapter (not included) on the Tel1 port.
4. Check to confirm that your telephone has a dial tone.
Install the Battery
The SVG2482AC has battery backup capability for Telephony backup only. Battery usage is
optional. The SVG2482AC battery is available for purchase online at the ARRIS SURFboard
website, shop.surfboard.com/arris-telephony-modem-back-up-batteries.
1. Place the SVG2482AC on its side and locate the battery cover on the bottom of the device.
2. Press down and pull on the locking tab of the battery cover to remove it.
3. Slide the battery (label side up) with the terminal end first into the battery compartment
until it is fully seated in place.
4. Replace the battery cover with the locking tab facing upward, and then push the cover
until it snaps in place.
Note: It may take up to 12 hours for the battery to reach a full charge.
Establish an Internet Connection
Although your client device may already be configured to automatically connect to the
Internet, you should still perform the following gateway connectivity test to check that your
devices were installed properly and are successfully connected on your home network.
1. Power ON your Wi-Fi enabled device (e.g., laptop, smartphone) connected to the
SVG2482AC if it is turned off, and then log on.
2. Check the front panel LEDs on your SVG2482AC.
During startup, the Power and US/DS (Upstream/Downstream) LEDs will FLASH and then
light up SOLID white. Please note that both Wireless LEDs will blink when your Wi-Fi
enabled device is connected on your home network.
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