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English - 42
Problem Cause Action
Turntable
While turning, the
turntable comes
out of place or
stops turning.
There is no roller ring, or the
roller ring is not properly in
place.
Install the roller ring and then
try again.
The turn table
drags while
turning.
The roller ring is not properly in
place, there is too much food,
or the container is too large
and touches the inside of the
microwave.
Adjust the amount of food and
do not use containers that are
too large.
The turn table
rattles while
turning and is
noisy.
Food residue is stuck to the
bottom of the oven.
Removeanyfoodresiduestuck
to the bottom of the oven.
Grill
Smoke comes
out during
operation.
During initial operation, smoke
may come from the heating
elements when you first use
the oven.
This is not a malfunction, and if
you run the oven 2-3 times, it
should stop.
Food is on the heating
elements.
Let the oven cool and then
remove the food from the
heating elements.
Food is too close to the grill. Put the food a suitable distance
away while cooking.
Food is not properly prepared
and/orarranged.
Make sure food is properly
prepared and arranged.
Oven
The oven does
not heat.
The door is open. Closethedoorandtryagain.
(continued)
Problem Cause Action
Smoke comes
out during
preheating.
During initial operation, smoke
may come from the heating
elements when you first use
the oven.
This is not a malfunction, and if
you run the oven 2-3 times, it
should stop.
Food is on the heating
elements.
Let the oven cool and then
remove the food from the
heating elements.
There is a
burning or plastic
smell when using
the oven.
Plastic or non heat-resistant
cookware is used.
Use glass cookware suitable for
high temperatures.
There is a bad
smell coming
from inside the
oven.
Food residue or plastic has
melted and stuck to the
interior.
Use the steam function and
then wipe with a dry cloth.
You can put a lemon slice inside
and run the oven to remove the
odour more quickly.
The oven
does not cook
properly.
The oven door is frequently
opened during cooking.
If you open the door often,
the interior temperature will be
loweredandthismayaectthe
results of your cooking.
The oven controls are not
correctly set.
Correctlysettheovencontrols
and try again.
The grill or other accessories
are not correctly inserted.
Correctlyinserttheaccessories.
The wrong type or size of
cookware is used.
Use suitable cookware with flat
bottoms.
If the above guidelines do not enable you to solve the problem, then contact your
local SAMSUNG customer service centre.
Please have the following information read;
•
The model and serial numbers, normally printed on the rear of the oven
•
Your warranty details
•
A clear description of the problem
Then contact your local dealer or SAMSUNG aftersales service.
MC28H5015AS_SP_DE68-04381A-01_EN.indd 42 9/11/2015 4:37:00 PM
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