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Troubleshooting
Getting Support
186 Support through Remote Management
187 Finding the Information You Need for Service
Requesting support
There is a problem with the picture
188 Testing the Picture
I can't hear the sound clearly
190 Testing the Sound
I can't see 3D images clearly.
191 Testing 3D Picture Quality
There is a problem with the broadcast.
My computer won't connect.
I can't connect to the Internet.
The Schedule Recording/Timeshift function isn't
working.
Anynet+ (HDMI-CEC) isn't working.
I am having trouble launching/using apps.
My file won't play.
I want to reset the TV.
Other Issues
Appendix
Before Using the Recording and Timeshift Functions
198 Before Using the Recording and Schedule Recording
Functions
199 Before the Using Timeshift Function
Read Before Using 3D Viewing Mode
200 3D Precautions
S-Recommendation Disclaimer
203 S Recommendation with Voice Interaction
203 S Recommendation
Supported Resolutions for 3D Modes
204 HDMI
205 Component
205 Digital Channel
205 Videos/Photos
205 Computer via HDMI Cable
Supported Resolutions for UHD
206 HDMI Connector except for the MHL-to-HDMI Connector
206 MHL-to-HDMI Connector
Read Before Using Voice, Motion, or Face Recognition
207 Voice, Motion, and Face Recognition Precautions
209 Requirements for Using Voice, Motion, or Face
Recognition
Read Before Using Apps
Read Before Using the Web Browser
Read Before Playing Photo, Video, or Music Files
214 Photo, Video, and Music File Use Limitations
214 Compatible Storage Devices for File Transfers
215 Supported External Subtitles
215 Supported Internal Subtitles
216 Supported Image Formats and Resolutions
216 Supported Music Formats and Codecs
217 Supported Video Codecs
Read After Installing the TV
219 Picture Sizes and Input Signals
220 Installing an Anti-Theft Lock
221 Read Before Setting Up a Wireless Internet Connection
Read Before Connecting a Computer (Supported
Resolutions)
222 IBM
222 MAC
223 VESA DMT
Supported Resolutions for Video Signals
224 CEA-861
224 HDMI
Read Before Using the Bluetooth Devices
225 Restrictions for using Bluetooth
License
Glossary
VI
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