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Getting Support
The TV has several built-in systems designed for user and TV system support.
Support through Remote Management
MENU > Support > Remote Management
Try Now
If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose your
TV remotely. You will need to read and agree to the service agreement before using this feature. A
Samsung Electronics technician will then diagnose, repair, and update your TV remotely. These features
are only available when your TV is connected to the Internet.
Getting Remote Support
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely.
●
Diagnose your TV
●
Adjust the TV settings for you
●
Reset your TV to its factory settings.
●
Install recommended firmware updates
How Does it Work?
Having a Samsung Tech service your TV remotely is easy.
Call the Samsung Contact Center and
ask for remote support.
Open the menu on your TV and go to
the Support section.
Select Remote Management, and
then read and agree to the service
agreements. When the PIN screen
appears, provide the PIN number to the
agent.
The agent accesses your TV.
Troubleshooting
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