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Problem Possible Solutions
Google assistant can't be
played.
• You can try to log in Google account.
• If you receive "I don't understand" of the voice recognition,
please change account or log out the account.
• After logging in to the Google account, the recognition
language may be different. You need to log in to the
Google account on the web page to set the voice
language.
• For more information about Google Assistant, please
refer to Smart Functions > Using Voice Service >
Google Assistant in this manual.
TV Status Diagnosis
/ > Settings > Support > Self Diagnosis
Perform self diagnosis to test sound, picture and connections.
Use Picture Test to help diagnose video issues and Sound Test to diagnose
sound issues. You can also view signal strength information for over-the-
air digital signals by using Network Test and Input Connection Test.
Additionally, you can view the status of the TV by using Status Check.
Recording/Timeshift Issues
When Timeshift or Schedule recording isn't working, these steps may help
resolve the problem.
Problem Possible Solutions
Schedule Recording
cannot be used.
• Check if there is a storage device connected to the TV.
• Check the free space of the storage device. The function
will not work if there isn't enough storage space in the
device.
• Check whether your storage device is damaged. If so, it is
suggested to format your storage device.
• Recording will automatically stop if the signal becomes too
weak.
• Recording or timeshift function may not work because of
the slow speed of read-write for USB flash drive.
• Recording or timeshift function may not work because the
storage format of your device is unsupported.
• The Recording/Timeshift functions may not be applicable in some models/
countries/regions.
Related Topic
• PVR
67
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