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Troubleshooting
Picture Issues
When the TV has a picture problem, these steps may help resolve the
problem.
/ > Settings > Support > Self Diagnosis > Picture Test
Before you review the list of problems and solutions below, use Picture Test
to determine if the problem is caused by the TV. Picture Test displays a high
definition picture that you can examine for flaws or faults.
• If the test picture does not appear or there is noise or distortion, the TV
may have a problem. Contact the service company in your country/region.
• If the test picture is displayed properly, there may be a problem with an
external device. Please check the connections.
• If the problem persists, check the signal strength or refer to the external
device's user manual.
Problem Possible Solutions
No picture, or black and
white picture.
• Unplug the TV power cord from AC outlet and re-plug after
60 seconds.
• Check if the Colour Saturation is set to 50 or higher at
/ > Settings > Picture > Picture Mode Settings
> Colour Saturation.
• Try different TV channels.
The picture is distorted. • The compression of video content may cause picture
distortions, especially in fast moving pictures from sports
programmes and action movies.
• If the signal reception is weak or poor, screen distortion
may be visible but it is not a malfunction.
• Mobile phones used close to the TV (within 1m) may
cause noise on analogue and digital channels.
The picture is blurry or
flickering, or cuts out
momentarily.
•
/ > Settings > Picture > Picture Mode Settings
> Sharpness. You can try to increase or decrease the
Sharpness.
• If you use an external antenna, check the direction,
position and connection of the antenna.
• Adjust the direction of your antenna, or reset or fine tune
the channel.
The picture appears
red, purple, pink and
other colours.
•
/ > Settings > Picture > Picture Mode Settings
> Expert Settings > White Balance. You can try to
increase or decrease the White Balance.
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