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Problem Possible Solutions
Picture distorted or
appear wavy.
• Some electrical appliances may affect the TV. If you turn
off the appliance and the interference goes away, then
move it further away from TV.
• Insert the power plug of the TV into another power outlet.
Sound Issues
When the TV has a sound problem, these steps may help resolve the
problem.
/ > Settings > Support > Self Diagnosis > Sound Test
If the TV plays the Sound Test melody without distortion, there may be a
problem with an external device or the broadcast signal's strength.
Problem Possible Solutions
There is no sound or
the sound is too low at
maximum volume.
• Check the volume control of the device (cable or satellite
box, DVD, Blu-ray, etc.) connected to your TV.
Picture is normal, but no
sound.
• Check the volume settings.
• Check if 'Mute' mode is set to on.
The speakers are making
an odd sound.
• Make sure that the audio cable is connected to the correct
audio output connector on the external device.
• For antenna or cable connections, check the signal
information.
• A low signal level may cause sound distortions.
Sound distorted or
appears wavy.
• Some electrical appliances may affect the TV. If you turn
off the appliance and the interference goes away, then
move it further away from TV.
• Insert the power plug of the TV set into another power
outlet.
Sound is blurry or cuts out
momentarily.
• If you use an external antenna, check the direction,
position and connection of the antenna.
• Adjust the direction of your antenna or reset or fine tune
the channel.
Network Issues
When the TV has difficulties in connecting to the Internet, these steps may
help resolve the problem.
/ > Settings > Support > Self Diagnosis > Network Test
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