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Refer to the help file included with VAIO Care for more information.
What should I do if I forget the Windows password?
The Windows password is case-sensitive. Check your password and enter again.
Sign in using a user account that has system administrator privileges to reset your password.
If you forget all passwords for system administrator accounts, you cannot reset any Windows passwords. You need to
perform system recovery. See About Recovery for more information.
What should I do if the Enter Onetime Password message appears and Windows does not start after I enter a
wrong power-on password three times consecutively?
Press and hold down the (Power) button for more than 4 or 10 seconds. If your VAIO computer is
equipped with the power indicator, check that it is off. Then, restart the computer and enter the correct
password.
The password is case-sensitive, so be sure to check letters for the current case before you enter the
password.
If you forget the power-on password, you cannot start your VAIO computer. See What should I do if I forget
the power-on password to start my VAIO computer? for more information.
What should I do if I forget the power-on password to start my VAIO computer?
If you forget the password (Setting/Changing the Power-on Password), you cannot start your VAIO
computer.
When you forget your user password:
Enter the machine password to reset the user password at the BIOS setup screen.
When you forget your machine password:
The password needs to be reset and a fee will be charged. To reset the password, contact an authorized Sony
service/support center.
What should I do if I forget the power-on password to start my VAIO computer?
If you forget the password (Setting/Changing the Power-on Password), you cannot start your VAIO
computer.
When you forget your user password:
Enter the machine password to reset the user password at the BIOS setup screen.
When you forget your machine password:
The password needs to be reset and a fee will be charged. To reset the password, contact an authorized Sony
service/support center.
What should I do if my VAIO computer does not recognize the USB device?
Check if the USB device is on and using its own power supply.
If you are using a digital camera, check if the battery is charged.
If you are using a printer, check if the power cable is connected properly to an AC outlet.
You may need to install a USB driver for the USB device before connecting the device. Refer to the manual
that came with the USB device for more information.
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