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settings to the original factory settings. Make sure you have a backup copy of your valuable data.
If you want to retain the main settings and personal data, refresh the computer. See Refreshing Your VAIO
Computer for more information.
Disconnect all peripherals from your VAIO computer except the power cord, the AC adapter, or devices
required for recovery before recovering the computer.
Keep the power cord or the AC adapter connected to your VAIO computer during the recovery process.
Do not stop the recovery process until the process is complete.
If you have forgotten the password and cannot start the recovery process, contact an authorized Sony
service/support center to reset it. A reset fee will be charged.
Notes on apps
Recovering your VAIO computer can restore only the preinstalled apps. The app(s) that has been installed
on your own or the data you have created since purchase cannot be restored. In addition, you cannot
restore only Windows.
Certain preinstalled apps include options that allow the apps to uninstall or install themselves. However, the
apps may not work properly on your VAIO computer if such options are used.
Installing apps to modify partition sizes may disable recovery or Recovery Media creation. To avoid this,
create the Recovery Media immediately after your VAIO computer is ready for use. See Creating Recovery
Media for more information.
Refreshing Your VAIO Computer
If your VAIO computer has become unstable, it is recommended that you use the refresh function provided by
Windows. Refresh the computer by following these steps.
1. Press the ASSIST button while your VAIO computer is off.
The VAIO Care (Rescue Mode) screen appears.
2. Select Start troubleshooting (recovery).
Follow the on-screen instructions until the Choose an option screen appears.
3. Select Troubleshoot and Refresh your PC.
Most user data saved on your built-in storage device, some Windows settings and all apps downloaded from
Windows Store will be retained even after you refresh your VAIO computer. However, some app settings or
files in the specific folders may not be retained.
Confirm the following list for details of which settings are retained, and which data is erased after you refresh
the computer.
Settings retained after you refresh your VAIO computer
The following settings will be retained after you refresh your VAIO computer.
Library settings
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