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What should I do if I cannot turn off my VAIO computer?
Follow any of these procedures to exit all running apps and then turn off your VAIO computer again.
Drag the app from the top center of the screen to the bottom center. See Closing Apps for more information.
Press the Alt+F4 keys.
If there is unsaved data, save it at the confirmation prompt.
If you have installed a new app on your VAIO computer, check if the app is working properly, its data is
normal, and you have operated it correctly.
Contact the app publisher or designated provider for technical support.
If you connect peripheral devices, such as a printer or a USB device, to your VAIO computer or connect the
computer to your network, disconnect all peripheral devices or the computer’s network connection and then
turn off the computer.
While the computer is communicating with a peripheral device or the network, Windows does not allow you
to turn off the computer. In addition, some peripheral device drivers for the peripheral devices do not
support the feature to force the computer to shut down.
If the computer screen freezes, press the Ctrl+Alt+Delete keys, select (Shut down) in the lower
right corner of the computer screen, and then select Shut down.
If your VAIO computer freezes with a message indicating the settings are being saved or the computer is
shutting down displayed, follow these procedures in order.
Press the Enter key.
Wait for a while.
If the problem persists, press the Ctrl+Alt+Delete keys.
Wait for a while.
If you still cannot turn off your VAIO computer even after you follow all the above procedures in this topic,
perform the following operations.
Note that performing these operations may cause working data to become corrupted. Be sure to disconnect
the computer from the network before performing the following operations.
Press the Ctrl+Alt+Delete keys, select (Shut down) in the lower right corner of the computer screen, and then
select Shut down.
Press and hold down the
(Power) button for more than 4 or 10 seconds.
Unplug the AC adapter, and push and hold the battery off button for three to five seconds with a thin, straight object
(such as a paper clip).
Why does a message appear and Windows fail to start when I turn on my VAIO computer?
If another message on how to solve the problem appears after the first message, follow the on-screen
instructions.
The BIOS boot options may have been incorrectly configured.
Press the ASSIST button while your VAIO computer is off to display the VAIO Care (Rescue Mode)
screen, select Start BIOS setup, and change the Boot Mode setting, then restart the computer.
What should I do if my VAIO computer does not turn on or the power button does not work (the charge
indicator light blinks fast)?
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