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290
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING
SERVICE FOR YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure
to bring the right papers with you, as well as
your warranty folder. All work to be performed
may not be covered by the warranty. Discuss
additional charges with the service manager.
Keep a maintenance log of your vehicle's
service history, as this can often provide a clue
to the current problem.
Prepare A List
Make a written list of your vehicle's problems or
the specific work you want done. If you've had an
accident or work done that is not on your mainte-
nance log, let the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must
have your vehicle by the end of the day,
discuss the situation with the service advisor
and list the items in order of priority. At many
authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need
a rental, it is advisable to make these arrange-
ments when you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an autho-
rized dealer. We strongly recommend that you
take the vehicle to an authorized dealer. They
know your vehicle the best, and are most
concerned that you get prompt and high
quality service. The manufacturer's authorized
dealers have the facilities, factory-trained
technicians, special tools, and the latest infor-
mation to ensure the vehicle is fixed correctly
and in a timely manner.
This is why you should always talk to an autho-
rized dealer service manager first. Most
matters can be resolved with this process.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manufac-
turer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address
Owner's telephone number (mobile, home
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
Alfa Romeo Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: 1-844-Alfa-USA (1-844-253-2872)
Alfa Romeo Customer Care (Canada)
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: 1-877-230-0563 (English) Phone:
1-877-515-9112 (French)
20_GA_OM_EN_USC_t.book Page 290
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