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The problem Try this!
The Subtitle function in the
TV menu is deactivated.
When an external device is connected with an HDMI or Component cable, the Subtitle
function is unavailable. Adjust the subtitle setting on the external device.
Subtitles appear on the TV
screen.
Turn off the Subtitle function in Subtitle Settings.
•
Settings General Accessibility Subtitle Settings Subtitle
The HDR of the connected
external device turns off.
Expand the reception range of the corresponding HDMI input signal in Input Signal Plus.
•
Settings General External Device Manager Input Signal Plus
The TV remains on or does
not turn on automatically.
If the surrounding area is too dark or bright, the motion sensor may not work normally. The
performance of the motion sensor may be affected by the installation environment (height,
tilt, obstacles). If the clothes you wear or your skin colour is similar to the surrounding
shading, the motion sensor may not work properly.
Motion Sensor may not be supported depending on the model or geographical area.
The TV responds to all visual changes around it (lights, displays, dogs, out-of-window
changes and other occurrences). You can adjust the response level by adjusting the
sensitivity of the motion detector.
• Art Settings Motion Detector
Motion Detector may not be supported depending on the model or geographical area.
If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre
for assistance.
If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
If the problem persists, check the Signal Information or refer to the external device’s user manual.
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