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APPENDIX ——————————————————————————————————————————————————————————————————————————
——
290
Troubleshooting
If the machine does not operate correctly, check for the following points/issues before requesting service.
If the suggested remedy does not correct the problem, contact your Brother dealer.
Symptom Probable Cause Remedy Reference Page
The embroidery
machine does not
operate.
The machine is not turned on.
Turn on the embroidery
machine.
p.40
The machine has not been
unlocked.
Touch the unlock key. p.64
The start/stop button was not
pressed.
With the machine unlocked,
press the start/stop button.
p.64
The embroidery
frame cannot be
attached to the
machine.
The embroidery frame holder
attached to the machine is not
appropriate for the selected
embroidery frame.
Select the appropriate
embroidery frame holder for
the embroidery frame.
p.90
The embroidery
frame cannot be
removed or
attached.
Depending on the position
where the machine? carriage
has stopped, it may be difficult
to remove or attach the
embroidery frame.
Touch the “Needle bar/Frame
move key” to position the
carriage, so the embroidery
frame can easily be removed or
attached.
p.90
Embroidering is
interrupted while
embroidering a
large project
using the flat,
quilt or jumbo
frame.
Embroidering is interrupted by
the presser feet not in use
catching on the fabric outside of
the design area.
Stitch the design as close to the
center of the embroidery frame
using needle bars 3 through 7,
keeping the head of the
machine as centered as
possible.
p.108, 132
The needle
breaks.
The needle is not installed
correctly.
Correctly install the needle. p.88
The needle set screw is loose.
Use the Allen screw driver to
securely tighten the needle set
screw.
p.88
The needle is bent or blunt.
Replace the needle with a new
one.
p.35, 88
The area around the hole in the
needle plate is damaged.
1 Scratches/Burrs
Replace the needle plate.
Consult your nearest Brother
dealer.
The needle hits/touches the
needle plate.
1 Needle
2 Hole in needle plate
3 Needle hits hole
Replace or consult your nearest
Brother dealer.
p.88
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