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54 Service and support
Problem Possible cause Solution
The recording quality is poor. • The microphone sensitivity is
too high.
• You recorded the dictation
with the built-in 360° meeting
microphone.
• The distance between your
mouth and the built-in
microphone was too short.
• You recorded a dictation with
an external microphone and
connected it to the wrong jack
(i.e. headphones jack).
• Change the microphone sensitivity
to medium or low (Voice Recorder
App). For more information, see
Microphone sensitivity.
• Change the microphone directivity
and use the built-in directional
microphone (Voice Recorder App). For
more information, see Microphone
directivity.
• Try to keep a distance of approx. 10
cm (4") between your mouth and the
microphone while recording.
• Disconnect the external microphone
and connect it to the microphone jack
on SpeechAir.
There’s too much background noise in
my recording.
• The microphone sensitivity is
too high.
• You recorded the dictation
with the built-in 360° meeting
microphone.
• Change the microphone sensitivity
to medium or low (Voice Recorder
App). For more information, see
Microphone sensitivity.
• Change the microphone directivity
and use the built-in directional
microphone (Voice Recorder App). For
more information, see Microphone
directivity.
I can’t hear anything from the
headphones.
• The volume is o or too low.
• The headphones aren’t
connected properly.
• The headphones are
connected to the wrong jack
(i.e. external microphone jack).
• Turn on or turn up the volume.
• Disconnect the headphones and
connect them to the headphones
jack again.
• Disconnect the headphones and
connect them to the headphones
jack.
An external microphone connected to
SpeechAir doesn’t work.
• The external microphone is
connected to the wrong jack
(headphones jack).
• Disconnect the external microphone
and connect it to the microphone jack
on SpeechAir.
I can’t scan barcodes. • The camera lense is dirty. • Clean the camera lense with a soft,
dry cloth.
The picture quality is poor. • The camera lense is dirty. • Clean the camera lense with a soft,
dry cloth.
The battery charges slowly. • The device is connected to the
computer.
• The device is connected to the
wrong micro USB port (i.e. data
transfer micro USB port) on the
docking station.
• You are using a dierent micro
USB cable than the cable
originally supplied with the
device.
• Disconnect the device from the
computer and connect it to the power
supply.
• Disconnect the device from the
docking station and connect it to the
charging micro USB port marked with
5V DC on the docking station.
• Use the original micro USB cable that
was supplied with the device.
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