Epson B11B251201 User's Guide

Loading ...

135

Parent topic: Solving Scanning Problems

Related concepts

Uninstall Your Scanner Software

Related references

Windows System Requirements

Mac System Requirements

Cannot Start Epson Scan 2

If you cannot start Epson Scan 2, try these solutions:

• Be sure to use the USB cable that came with the scanner.

• Make sure your scanner is turned on and any interface cables are securely connected at both ends.

• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,

wake your system and restart Epson Scan 2.

• Make sure that your scanner driver is displayed in the Device Manager screen under Imaging

Devices.

• Connect the scanner directly to the computer. The scanner may not work properly when connected

through a USB hub.

• Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall all versions

and install one version.

• If you are using the scanner with the optional Epson Network Interface Unit, make sure the network

cable is securely connected.

• If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.

• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the

Scanner or Source setting.

• Make sure the power light stops flashing, indicating that the scanner is ready to scan.