DS-870/DS-970 User's Guide
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Contents
DS-870/DS-970 User's Guide ...................................................................................................................... 7
Scanner Basics............................................................................................................................................ 8
Using the Control Panel ....................................................................................................................... 8
Control Panel Buttons and Lights .................................................................................................... 8
The LCD Screen ......................................................................................................................... 9
Viewing Animations................................................................................................................... 10
Setting User Access Restrictions (Access Control)................................................................... 11
Status Icon Information ............................................................................................................. 13
Adjusting the Screen Brightness.................................................................................................... 13
Changing LCD Screen Language.................................................................................................. 14
Changing Regular Cleaning Alert Settings .................................................................................... 15
Scanner Parts Locations .................................................................................................................... 16
Scanner Parts................................................................................................................................ 17
User Replaceable Epson Scanner Parts ....................................................................................... 19
Using Power Saving Settings ............................................................................................................. 20
Changing the Sleep Timer Settings ............................................................................................... 20
Changing the Power Off Timer Settings ........................................................................................ 21
Loading Originals...................................................................................................................................... 23
Loading Originals in the Input Tray..................................................................................................... 23
Loading Multiple Sizes of Originals in the Input Tray ..................................................................... 31
Original Document Specifications.................................................................................................. 33
Loading Plastic and Laminated Cards in the Input Tray ..................................................................... 36
Plastic and Laminated Card Specifications ................................................................................... 39
Loading Special Originals................................................................................................................... 40
Special Original Specifications ...................................................................................................... 47
Using the Network Interface Unit ............................................................................................................. 49
Network Security Recommendations ................................................................................................. 49
Network Interface Unit Control Panel ................................................................................................. 50
Connecting the Network Interface Unit............................................................................................... 50
Setting Up Network Scanning ............................................................................................................ 50
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Scanning to Network Computers from the Network Interface Unit...................................................... 52
Scanning .................................................................................................................................................... 54
Starting a Scan................................................................................................................................... 54
Starting a Scan Using the Product Control Panel .......................................................................... 54
Adding and Assigning Scan Jobs with Document Capture Pro - Windows ............................... 56
Adding and Assigning Scan Jobs with Document Capture - Mac.............................................. 59
Starting a Scan Using the Epson Scan 2 Icon ............................................................................... 60
Starting a Scan from a Scanning Program..................................................................................... 62
Scanning with Document Capture Pro - Windows.............................................................................. 64
Scanning with Document Capture - Mac ............................................................................................ 68
Scanning in Epson Scan 2 ................................................................................................................. 71
Additional Scanning Settings - Main Settings Tab ......................................................................... 75
Additional Scanning Settings - Advanced Settings Tab................................................................. 76
Scanning Settings for Special Documents..................................................................................... 77
Image Format Options................................................................................................................... 78
Scan Resolution Guidelines ............................................................................................................... 79
Scanning Special Projects.................................................................................................................. 79
Scanning Two Originals onto One Sheet (Stitching Images) - Windows ....................................... 80
Scanning Multi-Page Originals as Separate Files - Windows ........................................................ 83
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ..................................... 87
Saving a Scan as an Office Format File - Windows ....................................................................... 88
Scanning to a SharePoint Server or Cloud Service - Windows...................................................... 91
Scanning to a SharePoint Server or Cloud Service - Mac ............................................................. 94
Using the Optional Flatbed Scanner Dock - Windows ........................................................................... 96
Flatbed Scanner Dock Parts .............................................................................................................. 97
Scanning from the Flatbed Scanner Dock.......................................................................................... 98
Scanning from the Docked Flatbed Scanner ................................................................................. 98
Scanning from the ADF with the Flatbed Scanner Dock Attached............................................... 102
Cleaning the Flatbed Scanner Dock................................................................................................. 106
Transporting the Flatbed Scanner Dock........................................................................................... 107
Cleaning and Transporting Your Scanner............................................................................................. 110
Cleaning Your Scanner .................................................................................................................... 110
Cleaning Inside Your Scanner.......................................................................................................... 110
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Checking the Scanner Roller Counter .............................................................................................. 121
Replacing the Scanner Rollers......................................................................................................... 123
Resetting the Scanner Roller Counter ......................................................................................... 129
Transporting Your Scanner .............................................................................................................. 129
Solving Problems .................................................................................................................................... 132
Product Status Messages ................................................................................................................ 132
Solving Scanning Problems ............................................................................................................. 133
Scanner Does Not Turn On or Turns Off Unexpectedly............................................................... 133
Scanner Button Does Not Work as Expected .............................................................................. 133
Scanning Software Does Not Operate Correctly ......................................................................... 134
Cannot Start Epson Scan 2 ......................................................................................................... 135
Original Feeds Incorrectly in Scanner.......................................................................................... 136
Original Jams in Scanner............................................................................................................. 136
Scanning is Slow ......................................................................................................................... 139
Solving Scanned Image Quality Problems ....................................................................................... 139
Back of Original Image Appears in Scanned Image .................................................................... 140
Scanned Characters are Blurry ................................................................................................... 140
Characters are not Recognized During Conversion to Editable Text (OCR) ............................... 141
Ripple Patterns Appear in an Image ............................................................................................ 141
Spots or Lines Appear in All Scanned Images............................................................................. 142
Scanned Image is Cropped ......................................................................................................... 142
Resetting the Epson Scan 2 Settings .......................................................................................... 143
Solving Flatbed Scanner Dock Problems ......................................................................................... 143
Scanned Image Edges are Cropped ........................................................................................... 144
Line of Dots Appears in All Scanned Images............................................................................... 144
Binding Margins on a Scanned Booklet are Blurry....................................................................... 144
Back of Original Image Appears in Scanned Document .............................................................. 144
Uninstall Your Scanner Software...................................................................................................... 145
Uninstalling Scanner Software - Windows................................................................................... 145
Uninstalling Scanner Software - Mac........................................................................................... 146
Where to Get Help............................................................................................................................ 146
Technical Specifications ........................................................................................................................ 148
Windows System Requirements ...................................................................................................... 148
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Mac System Requirements .............................................................................................................. 149
General Specifications ..................................................................................................................... 149
Dimension Specifications ................................................................................................................. 150
Electrical Specifications ................................................................................................................... 151
Environmental Specifications ........................................................................................................... 152
Flatbed Scanner Dock Specifications............................................................................................... 152
Safety and Approvals Specifications ................................................................................................ 153
Notices ..................................................................................................................................................... 154
Important Safety Instructions............................................................................................................ 154
Restrictions on Copying ................................................................................................................... 156
Default Delay Times for Power Management for Epson Products.................................................... 157
Binding Arbitration and Class Waiver ............................................................................................... 157
Trademarks...................................................................................................................................... 160
Copyright Notice............................................................................................................................... 160
libTIFF Software Acknowledgment.............................................................................................. 161
A Note Concerning Responsible Use of Copyrighted Materials................................................... 162
Copyright Attribution.................................................................................................................... 162
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DS-870/DS-970 User's Guide
Welcome to the DS-870/DS-970 User's Guide.
For a printable PDF copy of this guide, click here.
8
Scanner Basics
See these sections to learn about the basic features of your scanner.
Using the Control Panel
Scanner Parts Locations
Using Power Saving Settings
Using the Control Panel
See these sections to learn about the control panel and select control panel settings.
Control Panel Buttons and Lights
Adjusting the Screen Brightness
Changing LCD Screen Language
Changing Regular Cleaning Alert Settings
Parent topic: Scanner Basics
Control Panel Buttons and Lights
1
power button and the power light
2
home button
3 LCD screen
4
help button
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5 Navigation arrows and the OK button
6
stop button
7 start button
8 back button
The LCD Screen
Viewing Animations
Setting User Access Restrictions (Access Control)
Status Icon Information
Parent topic: Using the Control Panel
The LCD Screen
1 Home screen indicator
2 Double Feed Detection Skip (DFDS) is enabled (blue) or disabled. Select the DFDS Function
option in the Scanner Settings menu to change the setting.
3 Slow mode is enabled (blue) or disabled. Select the Slow option in the Scanner Settings menu to
change the setting.
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4 Displays available menus
5 Press the arrow button to scroll through available menus
6 Displays available button actions
Parent topic: Control Panel Buttons and Lights
Viewing Animations
You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a
problem.
1. Press the help button to display the Help screen.
You see a screen like this:
2. Select Troubleshooting if you are experiencing a problem or How To to view instructions on
common procedures.
3. Select a topic from the list of available topics and follow the on-screen instructions.
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While viewing the topics, you may see screens like this:
1 Indicates your overall progress through the animation
2 Press the left arrow button to view the previous step
3 Displays the current step number and the total number of steps
4 Press the right arrow button to view the next step
Parent topic: Control Panel Buttons and Lights
Setting User Access Restrictions (Access Control)
You can restrict user access for the following control panel settings to prevent unauthorized use of the
product.
• Number of Scans After Replacing Roller
• Number of Scans After Regular Cleaning
• Paper Protection
• Detect Glass Dirt
• Ultrasonic Double Feed Detection
• Sleep Timer
• Power Off Timer
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• Language
• Regular Cleaning Alert Settings
• System Administration
Note: If your system has an administrator, contact your administrator before enabling restricted access.
1. Press the home button, if necessary.
2. Select Settings and press the OK button.
3. Use the arrow buttons to select System Administration and press the OK button.
4. Press the OK button to select Restrict User Access.
5. Select On and press the OK button.
You see a screen like this:
6. Press and hold the up and down arrow buttons simultaneously.
You return to the Settings screen.
7. Press the OK button to confirm that access restriction is enabled.
To disable access restriction, select Settings > System Administration and press the OK button.
When you see the Restrict User Access is enabled screen, press and hold the up and down arrow
buttons simultaneously. Then press the OK button, select Off, and press the OK button again.
Parent topic: Control Panel Buttons and Lights
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Status Icon Information
Your product displays status icons on the LCD screen for certain product status conditions.
Icons Description
Indicates that you are on the home screen.
Slow mode is enabled. Paper feeding speed is reduced during scanning.
Slow mode is disabled.
Double Feed Detection Skip (DFDS) is enabled. Double feed detection is skipped once
during scanning.
Double Feed Detection Skip (DFDS) is disabled.
Displays additional information or instructions.
There is a problem with the indicated setting. See the Device Information menu to resolve
the problem.
Parent topic: Control Panel Buttons and Lights
Adjusting the Screen Brightness
You can adjust the brightness of the LCD screen.
1. Press the home button, if necessary.
2. Use the arrow buttons to select Settings and press the OK button.
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You see a screen like this:
3. Use the arrow buttons to select LCD Brightness and press the OK button.
4. Use the arrow buttons to decrease or increase the brightness.
5. Press the OK button to exit.
Parent topic: Using the Control Panel
Changing LCD Screen Language
You can change the language used on the LCD screen.
Note: This setting can be locked by an administrator. If you cannot access or change this setting,
contact your administrator for assistance.
1. Press the home button, if necessary.
2. Use the arrow buttons to select Settings and press the OK button.
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You see a screen like this:
3. Use the arrow buttons to select Language and press the OK button.
4. Select a language and press the OK button to exit.
Parent topic: Using the Control Panel
Changing Regular Cleaning Alert Settings
You can set an alert to appear to remind you to perform regular cleaning after a certain number of scans.
Note: This setting can be locked by an administrator. If you cannot access or change this setting,
contact your administrator for assistance.
1. Press the home button, if necessary.
2. Use the arrow buttons to select Settings and press the OK button.
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You see a screen like this:
3. Use the arrow buttons to select Regular Cleaning Alert Settings and press the OK button.
4. Do the following:
• Set the Warning Alert Setting to On to receive a notification when it is time to clean inside the
scanner.
• On the Count Alert Setting screen, use the arrow buttons to change the number of scans before
the notification appears.
5. Press the OK button to exit.
Parent topic: Using the Control Panel
Scanner Parts Locations
See these sections to identify the parts on your scanner.
Scanner Parts
User Replaceable Epson Scanner Parts
Parent topic: Scanner Basics
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Scanner Parts
1 Control panel
2 Edge guides
3 Input tray
4 Input tray extension
5 ADF (Automatic Document Feeder)
6 Output tray
7 Output tray extensions
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8 Stopper
1 Kensington security slot
2 USB port
3 Power inlet
1 Cover open lever
2 Scanner cover
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3 Pickup rollers
4 Separation rollers
1 AC adapter
2 Power cord
3 USB 3.0 cable
Parent topic: Scanner Parts Locations
User Replaceable Epson Scanner Parts
You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or
epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller.
To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
Part Part number
Carrier sheet B12B819051
Roller assembly kit B12B819031
Cleaning kit B12B819291
Network Interface Unit* B12B808441
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Part Part number
Flatbed scanner dock* (Windows only) B12B819011
Epson Perfection V19 (for use with
scanner dock)
B11B231201
Epson Perfection V39 (for use with
scanner dock)
B11B232201
* You cannot use the flatbed scanner dock and the Network Interface Unit at the same time.
Parent topic: Scanner Parts Locations
Using Power Saving Settings
Your scanner enters sleep mode automatically and turns off the LCD screen if it is not used for a period
of time. You can make the time period shorter to save energy and resources.
Changing the Sleep Timer Settings
Changing the Power Off Timer Settings
Parent topic: Scanner Basics
Changing the Sleep Timer Settings
You can adjust the time period before your product enters sleep mode and turns off the LCD screen.
Note: This setting can be locked by an administrator. If you cannot access or change this setting,
contact your administrator for assistance.
1. Press the home button, if necessary.
2. Use the arrow buttons to select Settings and press the OK button.
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You see a screen like this:
3. Use the arrow buttons to select Sleep Timer and press the OK button.
4. Do one of the following:
• Press the up or down arrow buttons to decrease or increase the number of minutes.
• Press the left and right arrow buttons to move to the previous or next character.
5. Press the OK button to exit.
Parent topic: Using Power Saving Settings
Changing the Power Off Timer Settings
You can have the product turn off automatically if it is not used for a specified period of time.
Note: This setting can be locked by an administrator. If you cannot access or change this setting,
contact your administrator for assistance.
1. Press the home button, if necessary.
2. Use the arrow buttons to select Settings and press the OK button.
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Loading Originals
Follow the instructions here to load your originals into the scanner.
Loading Originals in the Input Tray
Loading Plastic and Laminated Cards in the Input Tray
Loading Special Originals
Loading Originals in the Input Tray
You can load originals that meet the document specifications in the input tray.
Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray. This
may wrinkle or damage the original. Load these originals using an optional carrier sheet.
The steps below describe loading originals of the same size. To load originals of multiple sizes at once,
see the link at the end of these steps.
1. Pull up the input tray extension.
2. Pull out the output tray and its extension, and open the stopper.
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Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, do not pull out the input
or output tray extensions and do not open the stopper.
3. Slide the input tray edge guides all the way out.
4. If you are loading a multi-page original, fan your stack of originals.
Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, load only one sheet at a
time.
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5. Stack the originals with the printed side facing down and slide the stack so the leading edge is at an
angle as shown.
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6. Load standard originals into the input tray printed side down and top edge first, and guide them in
until they meet resistance.
• If you are loading paper business cards, load up to 30 cards (printed side down and long edge
first) into the input tray horizontally, and slide them in until they meet resistance.
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28
• If you are loading hole-punched originals, load them with the holes facing down or to the side as
shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals.
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7. Slide the edge guides against the edges of the original.
Note: If you are scanning originals that are 15.5 inches (393.8 mm) or longer, support the original as
it enters into and ejects from the scanner as shown and use the following resolutions:
• 15.5 to 53 inches (393.8 to 1346.2 mm): 600 dpi or less
• 53 to 215 inches (1346.3 to 5461 mm): 300 dpi or less
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• 215 to 240 inches (5461.1 to 6096 mm): 200 dpi or less
8. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the
ejected originals.
Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and
allow the originals to eject freely onto the surface below the scanner. If the scanned images are
affected by the originals ejecting below the scanner, try placing the scanner on the edge of a table
where the ejected originals can drop freely.
If scanning thin or wrinkled paper causes paper jams, slow down the feeding speed by selecting
Settings > Scanner Settings > Slow > On on the LCD screen.
Loading Multiple Sizes of Originals in the Input Tray
Original Document Specifications
Parent topic: Loading Originals
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Related references
Original Document Specifications
Related topics
Scanning
Loading Multiple Sizes of Originals in the Input Tray
You can load originals of different sizes, paper types, and thicknesses at one time in the input tray. Just
make sure they meet the original document specifications.
Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray. This
may wrinkle or damage the original. Load these originals using an optional carrier sheet.
1. Pull up the input tray extension.
2. Pull out the output tray and its extension, and open the stopper.
Note: If you are loading originals that are 15.5 inches (393.8 mm) or longer, do not pull out the input
or output tray extensions and do not open the stopper.
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3. Slide the input tray edge guides all the way out.
4. Load the originals in the center of the input tray in descending order of paper size with the widest at
the back and the narrowest at the front. Slide them in until they meet resistance. Make sure the
printed sides are facedown and the top edges are slightly angled in the input tray.
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5. Slide the edge guides against the edges of the widest original.
6. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the
ejected originals.
Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and
allow the originals to eject freely onto the surface below the scanner. If the scanned images are
affected by the originals ejecting below the scanner, try placing the scanner on the edge of a table
where the ejected originals can drop freely.
If scanning thin or wrinkled paper causes paper jams, slow down the feeding speed by selecting
Settings > Scanner Settings > Slow > On on the LCD screen.
You can also scan originals of multiple sizes by loading them one by one using the Automatic Feeding
Mode setting in Epson Scan 2.
Parent topic: Loading Originals in the Input Tray
Related tasks
Scanning in Epson Scan 2
Original Document Specifications
You can load original documents that meet these specifications in your scanner.
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Paper type Paper size Paper weight Loading capacity
Plain paper
Fine paper
Recycled paper
Letter (8.5 × 11 inches
[216 × 279 mm])
7 to 110 lb
(27 to 413 g/m²)
21 lb (80 g/m²): 100
sheets
24 lb (90 g/m²): 86 sheets
28 lb (104 g/m²): 74
sheets
34 lb (127 g/m²): 62
sheets
42 lb (157 g/m²): 50
sheets
56 lb (209 g/m²): 38
sheets
68 lb (256 g/m²): 30
sheets
110 lb (413 g/m²): 18
sheets
Loading capacity may
vary depending on the
paper type.
A4 (8.3 × 11.7 inches
[210 × 297 mm])
A5 (5.8 × 8.2 inches
[148 × 210 mm])
A6 (4.1 × 5.8 inches
[105 × 148 mm])
B5 (7.2 × 10.1 inches
[182 × 257 mm])
B6 (5 × 7.2 inches
[128 × 182 mm])
A8 (2.1 × 2.9 inches
[52 × 74 mm])
34 to 110 lb
(127 to 413 g/m²)
Width: 2.0 to 8.5 inches (50.8
to 215.9 mm)
Height: 15.5 to 240 inches
(393.8 to 6096 mm)
13 to 35 lb
(50 to 130 g/m²)
1 sheet
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Paper type Paper size Paper weight Loading capacity
Plain paper
Fine paper
Recycled paper
Legal (8.5 × 14 inches
[216 × 356 mm])
7 to 110 lb
(27 to 413 g/m²)
21 lb (80 g/m²): 80 sheets
24 lb (90 g/m²): 69 sheets
28 lb (104 g/m²): 59
sheets
34 lb (127 g/m²): 50
sheets
42 lb (157 g/m²): 40
sheets
56 lb (209 g/m²): 30
sheets
68 lb (256 g/m²): 24
sheets
110 lb (413 g/m²): 14
sheets
Loading capacity may
vary depending on the
paper type.
Paper business cards Business cards Up to 56 lb
(210 g/m²)
30 cards loaded
horizontally
Note: You can load originals of different sizes, paper types, and thicknesses up to this size: Letter
(8.5 × 11 inches [216 × 279 mm]).
Caution: Do not load the following types of originals directly in the scanner, or they may be damaged or
may damage the scanner:
• Thermal paper
• Coated paper
• Originals with uneven surfaces, such as embossed documents
• Photos
• Originals with wet ink
• Ripped, curled, or wrinkled originals
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• Originals containing staples or paper clips
• Originals with holes on the bottom of them
• Originals that are bound
• Originals with carbon paper backing
• Transparencies
• Glossy originals
• Carbon-less paper
• Perforated originals
• Originals with labels, stickers, or glue
• Fabric or other non-paper originals
Parent topic: Loading Originals in the Input Tray
Loading Plastic and Laminated Cards in the Input Tray
You can load plastic and laminated cards that meet the card specifications in the input tray.
1. Pull out the output tray and open the stopper. Do not pull out the extensions.
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2. Slide the input tray edge guides all the way out.
3. Load plastic or laminated cards (printed side down and long edge first) into the input tray
horizontally, and slide them in until they meet resistance.
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Note: Do not load plastic cards vertically.
4. Slide the edge guides against the edges of the card.
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5. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning
the cards.
Note: If you do not disable the Detect Double Feed setting and a double feed error occurs, remove
the plastic or laminated card from the input tray and reload it. Press the down arrow button on the
control panel, and select DFDS Function > On to disable the Detect Double Feed setting for the
next scan. The DFDS Function setting only disables the Detect Double Feed setting for one scan.
Plastic and Laminated Card Specifications
Parent topic: Loading Originals
Related references
Plastic and Laminated Card Specifications
Related topics
Scanning
Plastic and Laminated Card Specifications
You can load original plastic and laminated cards that meet these specifications in your scanner.
Paper type Paper size Paper thickness Loading capacity
Plastic cards,
embossed (ISO7810
ID-1 compliant)
2.1 × 3.3 inches
(54 × 85.6 mm)
0.05 inch (1.24 mm)
maximum
1 card (horizontal)
Plastic cards, standard
(ISO7810 ID-1
compliant)
0.04 inch (1.1 mm)
maximum
5 cards (horizontal)
Laminated cards 4.7 × 5.9 inches (120
× 150 mm) or smaller
0.03 inch (0.8 mm)
maximum
1 card
Note: Plastic cards with glossy surfaces may not scan properly.
Parent topic: Loading Plastic and Laminated Cards in the Input Tray
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Loading Special Originals
You can load photos or large, thick, or folded originals in the input tray using one or more carrier sheets.
You can also load envelopes. Make sure the originals meet the specifications for special originals before
loading them.
1. Pull up the input tray extension.
2. Pull out the output tray and its extension, and open the stopper.
Note: If you are loading originals that are 15.5 inches (393.8 mm) or longer, do not pull out the input
or output tray extensions and do not open the stopper.
41
3. Slide the input tray edge guides all the way out.
42
4. Load envelopes vertically in the input tray with the printed side down and the flap facing as shown.
Slide in the envelopes until they meet resistance. Skip to step 7.
5. Do one of the following to load photos, or folded or irregularly shaped originals using a carrier sheet:
Note: Use only the carrier sheet designed for your scanner. The carrier sheet is automatically
recognized by the scanner by the two small rectangular holes on the front edge, as shown. Keep the
43
holes clean and not covered. Do not load a carrier sheet that has scratches on it or one that has
been scanned more than 3,000 times.
• For a Letter- or A4-size or larger original, fold it as shown and place it in the center of an optional
carrier sheet. Make sure the illustration on the front edge of the carrier sheet is facing up.
To scan both sides and stitch them together, set the appropriate setting in Epson Scan 2 or
Document Capture Pro.
• For a photo or an irregularly shaped original, load it in the center of an optional carrier sheet with
the printed side face down. Make sure the illustration on the front edge of the carrier sheet is
facing up. If you are loading originals that are 11.7 inches (297 mm) or shorter, place the leading
44
edge of the original against the binding of the carrier sheet, as shown. Otherwise, the scanner
may not detect the correct length of the original.
45
6. Load the carrier sheet in the input tray as shown until it meets resistance.
Folded original
46
Photo or irregularly shaped original
7. Slide the edge guides against the edges of the envelope or carrier sheet.
47
8. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning
special originals.
Note: If the Document Size setting on the Main Settings tab in Epson Scan 2 is set to Auto Detect,
Paper Skew is automatically selected as the Correct Document Skew setting.
9. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the
ejected originals.
Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and
allow the originals to eject freely onto the surface below the scanner. If the scanned images are
affected by the originals ejecting below the scanner, try placing the scanner on the edge of a table
where the ejected originals can drop freely.
Special Original Specifications
Parent topic: Loading Originals
Related references
Special Original Specifications
User Replaceable Epson Scanner Parts
Related tasks
Scanning Two Originals onto One Sheet (Stitching Images) - Windows
Related topics
Scanning
Special Original Specifications
You can load photos, envelopes, or large, thick, or folded originals that meet these specifications in your
scanner.
48
Paper type Paper size Paper thickness Loading capacity
Large originals (plain
paper, fine paper, or
recycled paper)
(load only in a carrier
sheet)
Up to this size: A3 (11.7 × 16.5
inches [297 × 420 mm])
B4 (13.9 × 9.84 inches
[353 × 250 mm])
Legal (8.5 × 14 inches
[216 × 356 mm]); only load
above sizes if folded in half
Custom sizes up to 17 inches
(431.8 mm) wide and 11.7
inches (297 mm) long;
originals wider than 8.5 inches
(215.9 mm) must be folded in
half
0.012 inch (0.3 mm)
maximum
(excluding the
thickness of the carrier
sheet)
10 carrier sheets
Photos
(load only in a carrier
sheet)
Up to this size: A4 (8.3 × 11.7
inches [210 × 297 mm])
0.012 inch (0.3 mm)
maximum
(excluding the
thickness of the carrier
sheet)
10 carrier sheets
Envelopes 4.49 × 6.38 inches (114
× 162 mm)
4.33 × 8.66 inches (110
× 220 mm)
0.015 inch (0.38 mm)
maximum
10 envelopes
Irregularly shaped
originals
(load only in a carrier
sheet)
Up to this size: A4 (8.3 × 11.7
inches [210 × 297 mm])
0.012 inch (0.3 mm)
maximum
(excluding the
thickness of the carrier
sheet)
10 carrier sheets
Parent topic: Loading Special Originals
49
Using the Network Interface Unit
See these sections to use the optional Epson Network Interface Unit to scan over a network.
Note: You cannot use the Epson Network Interface Unit and flatbed scanner dock options at the same
time.
Network Security Recommendations
Network Interface Unit Control Panel
Connecting the Network Interface Unit
Setting Up Network Scanning
Scanning to Network Computers from the Network Interface Unit
Network Security Recommendations
To help deter unauthorized access to your product over a network, you should protect your network
environment using appropriate security measures.
Security measures such as these can help deter threats such as loss of user data, use of telephone and
fax lines, and other intrusions:
• Connect your product only to a network protected by a firewall
Connecting your product directly to the Internet may leave it vulnerable to security threats. Instead,
connect it to a router or other network connection protected by a firewall. Your router may already
have a firewall set up by your Internet service provider; check with your ISP for confirmation. For best
results, set up and use a private IP address for your network connection.
• Change the default administrator password on your product
If your product has an option to set an administrator password, change the default administrator
password to deter access by unauthorized users to personal data stored on your product, such as IDs,
passwords, and contact lists.
Parent topic: Using the Network Interface Unit
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Network Interface Unit Control Panel
1
power button (turns the unit on and off)
2 LCD screen (displays status, operations, and error messages)
3
settings button (selects product settings, network settings, and maintenance options)
4
Reset button (returns the LCD to the default screen)
5
Stop button (cancels scanning)
6 OK button and arrows (use the arrows to highlight an option and the OK button to select it)
7 start button (starts scanning when networking is enabled)
Parent topic: Using the Network Interface Unit
Connecting the Network Interface Unit
See the documentation that came with the optional Epson Network Interface Unit for instructions on
connecting it to your scanner.
Parent topic: Using the Network Interface Unit
Setting Up Network Scanning
You can set up network scanning through the optional Epson Network Interface Unit. First connect the
unit to your scanner and verify that both are working properly. Then follow the instructions here to set up
computers for network scanning using the Epson Scan 2 Utility.
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Note: Make a note of the IP address or host name of the Epson Network Interface Unit so you can enter
it in these steps.
1. Do one of the following to start the Epson Scan 2 Utility:
• Windows 10: Click and select EPSON > Epson Scan 2 Utility.
• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
EPSON > Epson Scan 2 > Epson Scan 2 Utility.
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2
Utility.
2. Select Settings from the Scanner drop-down list.
You see a screen like this:
Note: If you see an Enable Editing button (Windows) or a lock icon (Mac), click it so that you can
modify the scanner settings.
3. Select your scanner and click Add.
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You see a screen like this:
4. Do one of the following:
• Under Search for Network, select the IP address of your Epson Network Interface Unit and click
Add.
• Select the Enter address setting, type in the IP address or host name of your Epson Network
Interface Unit, and click Add.
5. Click OK to save your settings and then close Epson Scan 2 Utility.
Parent topic: Using the Network Interface Unit
Scanning to Network Computers from the Network Interface Unit
You can scan to a network computer directly from the Epson Network Interface Unit. You first set up a
scan job in Document Capture Pro (Windows) or Document Capture (Mac) and then select the computer
you want to send the scanned file to.
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Note: Make sure your scan job settings are set up correctly in Document Capture Pro (Windows) or
Document Capture (Mac) before scanning with the Epson Network Interface Unit.
1. Start a scan job using Document Capture Pro (Windows) or Document Capture (Mac).
2. Press the OK button on the Epson Network Interface Unit.
3. On the LCD screen of the Epson Network Interface Unit, select the computer you want to send the
scanned file to and press the OK button.
Note: If your scanner is part of a network group, make sure to set the computer to the same network
group or it will not appear on the LCD screen.
4. If you set up a password in Document Capture Pro (Windows) or Document Capture (Mac), enter the
password at the prompt.
5. Select a scan job and press the OK button on the Epson Network Interface Unit.
6. Press the start button on the scanner or Epson Network Interface Unit.
Your original is scanned and the file is sent to the computer you selected.
Parent topic: Using the Network Interface Unit
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Scanning
You can scan your originals and save them as digital files.
Starting a Scan
Scanning with Document Capture Pro - Windows
Scanning with Document Capture - Mac
Scanning in Epson Scan 2
Scan Resolution Guidelines
Scanning Special Projects
Starting a Scan
After placing your originals on your product for scanning, start scanning using one of these methods.
Note: You can also scan using Document Capture Pro (Windows) or Document Capture (Mac).
Starting a Scan Using the Product Control Panel
Starting a Scan Using the Epson Scan 2 Icon
Starting a Scan from a Scanning Program
Parent topic: Scanning
Starting a Scan Using the Product Control Panel
You can scan an original from the control panel using jobs created in Document Capture Pro (Windows)
or Document Capture (Mac).
Note: To scan an original from the control panel, a USB connection is required.
1. Make sure you installed the product software and connected the product to your computer or
network.
Note: Restart your computer after installing the product software to enable scanning from the control
panel.
2. Place your original on the product for scanning.
3. Press the home button, if necessary.
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4. Use the arrow buttons to select Scan, and press the OK button.
5. On the Select Job screen, use the left and right arrow buttons to select a job.
Note: If you want to start scanning immediately, press the start button on the Select Job screen.
6. If you want to change the scan settings, press the down arrow.
Note: Make sure the Disable job setting changes on the control panel setting is not selected in
Document Capture Pro or Document Capture.
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7. Select from the following options:
• To slow down the scanning speed, set the Slow setting to On.
• To skip double feed detection when scanning originals such as envelopes or plastic cards, set the
DFDS Function setting to On.
• To stop scanning immediately when a feed error occurs, set the Paper Protection setting.
• To detect dirt on the glass surface inside the scanner, set the Detect Glass Dirt setting to On-
Low, if the alert displays a misdetection, or On- High if dirt is not detected.
8. Press the back button to return to the Select Job screen.
9. Press the OK button to view the job settings.
10. To edit the job settings, press the OK button and use the arrow buttons to change the settings as
necessary. Then press the OK button to return to the Edit Job screen.
11. Press the start button.
Adding and Assigning Scan Jobs with Document Capture Pro - Windows
Adding and Assigning Scan Jobs with Document Capture - Mac
Parent topic: Starting a Scan
Adding and Assigning Scan Jobs with Document Capture Pro - Windows
You can view, change, or add scan jobs for use when you scan using your product control panel. You do
this by accessing the scan jobs in the Document Capture Pro program.
Note: The settings may vary, depending on the software version you are using. See the help information
in Document Capture Pro for details.
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1. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
You see the Document Capture Pro window.
2. If you see a Switch to Simple View button in the upper right corner of the window, click it.
You see a window like this:
3. Click the Job Settings button.
Note: If you do not see the button, click the < symbol in the Job bar.
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You see a window like this:
4. To add a scan job, click the New Job icon, enter a name for the new job, select settings as
necessary, and click OK.
You can now use the new scan job when you scan with Document Capture Pro.
Note: See the help information in Document Capture Pro for details.
5. To assign a scan job to the product control panel, click the Button Assignment icon.
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6. Select the jobs that you want to assign using any of the pull-down menus.
Note: The number of pull-down menus available may vary, depending on your product and any
connected options.
7. Click OK, then click OK again.
You can now use the added scan jobs when you scan from the product control panel.
Parent topic: Starting a Scan Using the Product Control Panel
Adding and Assigning Scan Jobs with Document Capture - Mac
You can view, change, or add available default scan settings when you scan using the Document
Capture Pro option on the product control panel. You do this by accessing the scan jobs in the Document
Capture program.
1. Start Document Capture on a computer connected to the product.
2. Click the Manage Job icon from the toolbar at the top of the window.
You see a window showing the current scan job list.
3. To add a scan job, click the + icon, enter a name for the new job, select settings as necessary, and
click OK.
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You can now use the new scan job when you scan with Document Capture.
Note: See the Help information in Document Capture for details.
4. To assign scan jobs to the selection list on the product control panel, click the icon at the
bottom of the window and click Event Settings.
5. Select the jobs that you want to assign using any of the pull-down menus.
You can now use the added scan jobs when you scan from the product control panel.
6. Click OK, then click OK again.
Parent topic: Starting a Scan Using the Product Control Panel
Starting a Scan Using the Epson Scan 2 Icon
You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a
file.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
• Windows 10: Click and select EPSON > Epson Scan 2.
• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON
> Epson Scan 2 > Epson Scan 2.
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2.
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You see an Epson Scan 2 window like this:
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Parent topic: Starting a Scan
Starting a Scan from a Scanning Program
You can start Epson Scan 2 from a TWAIN-compliant scanning program to select scan settings, scan,
and open the scanned image in the program.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
1. Open your scanning program and select its scanning option. (See your scanning program help for
instructions.)
2. Select your product.
Note: In certain programs, you may need to select your product as the "source" first. If you see a
Select Source option, choose it and select your product. With Windows, do not select a WIA option
for your product; not all scan functions will be available.
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You see an Epson Scan 2 window like this:
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Parent topic: Starting a Scan
Scanning with Document Capture Pro - Windows
When you scan with Document Capture Pro, the program automatically saves your scanned file on your
computer in the folder you specify. You can select settings, preview, and change the scanned file
settings as necessary.
Note: The settings may vary, depending on the software version you are using. See the Help information
in Document Capture Pro for details.
1. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
You see this window:
Note: Click Switch to Simple View, if necessary.
2. Click Select Scanner and select your scanner from the scanner list, if necessary.
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3. Click one of the job icons or click the arrow next to the Job Settings button to select a different
format.
4. If you want to select detailed scan settings, click Switch to Standard View and select Scan
Settings from the Scan Setting Name list.
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You see a window like this:
5. Select any displayed scan settings you want to use and click OK.
6. Click Scan.
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You see a preview of your scan in the Document Capture Pro window.
Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture
Pro window.
7. If you would like to scan additional originals and add them to the current captured images, click the
Add Page icon and follow the instructions on the screen.
8. Check the scanned images and edit them as necessary.
9. Click one of the Destination icons to choose where to send your scanned files. (If you cannot see all
of the icons below, click the arrow next to the icons.)
10. Depending on the destination you chose, click OK or Send to complete the scan.
Parent topic: Scanning
Related tasks
Loading Originals in the Input Tray
Scanning in Epson Scan 2
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Scanning with Document Capture - Mac
When you scan with Document Capture, the program automatically saves your scanned file on your
computer in the folder you specify. You can select settings, preview, and change the scanned file
settings as necessary.
Note: The settings may vary, depending on the software version you are using. See the Help information
in Document Capture for details.
1. Load your original in the product.
2. Open the Applications folder, open the Epson Software folder, and select Document Capture.
You see a window like this:
Note: You may need to select your scanner from the scanner list.
3. Click the Scan icon.
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You see a window like this:
Note: If you want to use a scan job that you created instead, select it from the Job list in the
Document Capture window, click the Start Job button, and skip the rest of these steps.
4. Select any displayed scan settings you want to use.
Note: See the Help information in Document Capture for details.
5. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at
the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen.
6. Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2
window.
7. Click Scan.
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You see a preview of your scan in the Document Capture window.
Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture
window.
8. If you would like to scan additional originals and add them to the current captured images, click the +
icon, select Acquire from Scanner, and repeat the previous steps.
9. Check the scanned images and edit them as necessary.
10. Click one of the Destination icons to choose where to send your scanned files. (If you cannot see all
of the icons below, click the arrow next to the icons.)
11. Depending on the destination you chose, click OK or Send to complete the operation.
Parent topic: Scanning
Related tasks
Loading Originals in the Input Tray
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Scanning in Epson Scan 2
Scanning in Epson Scan 2
Epson Scan 2 automatically scans your document and saves the scanned file in PDF format in your
operating system's Documents or My Documents folder, or opens it in your scanning program. You can
select settings, preview, and change the scanned file settings as necessary.
1. Load your original in the product.
2. Start Epson Scan 2.
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You see this window:
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Note: The Document Source setting is automatically set to ADF for your product.
3. If you want to scan different size originals by loading them into the ADF one by one, check the
Automatic Feeding Mode checkbox and click Scan. Scanning begins as soon as you load each
original.
4. Select the Scanning Side setting that matches the sides of the original that you want to scan.
5. Select the Document Size setting that matches the size of your original, or select Auto Detect to
have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size,
if necessary.
6. Click on one of the orientation icons, if applicable.
7. Select your original image type and how you want it scanned as the Image Type setting.
8. Select the Resolution setting you want to use for your scan.
9. Select any of the additional settings that you want to use on the Main Settings tab.
10. Click the Advanced Settings tab and select any settings that you want to use.
11. To see a preview of your scan with the settings you selected, click the Preview button.
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Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window.
12. Reinsert your original into the ADF.
13. If scanning an original in a carrier sheet or other special original, see the link below for other setting
requirements for special documents.
14. Select the format in which you want to save your scanned file as the Image Format setting. If
necessary, select Options and select any desired format options.
15. Enter the file name for your scanned file in the File Name field. Select Settings to modify the file
name settings.
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16. Select the location in which you want to save your scanned file as the Folder setting. If necessary,
select Select to create a new folder.
17. Click Scan.
The product scans your original and saves the scanned file in the location you specified.
18. If you selected the Automatic Feeding Mode setting, place your next original in the ADF for
scanning. When you finish scanning originals, click Finish.
Additional Scanning Settings - Main Settings Tab
Additional Scanning Settings - Advanced Settings Tab
Scanning Settings for Special Documents
Image Format Options
Parent topic: Scanning
Related tasks
Loading Originals in the Input Tray
Additional Scanning Settings - Main Settings Tab
You can select these additional scanning settings on the Epson Scan 2 Main Settings tab.
Stitch Images
When scanning double-sided originals, lets you lay out images from both sides of the original onto
one scanned page.
Rotate
Rotates the original image clockwise to the desired angle before scanning it. Select Auto to allow
your product to automatically rotate the image based on the orientation of the text (may take longer to
scan).
Correct Document Skew
Corrects skewed originals, image contents, or both.
Add or edit pages after scanning
Lets you add, remove, or edit the pages in a scan, including rotating pages and changing the page
order.
Note: To save multiple pages in a single file, you must select a file format that supports multiple
pages such as PDF or Multi-TIFF. If you select another file format, each scanned image or page is
saved as a separate file.
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Skip Blank Pages
If the scanner detects marks from the other side of a blank page and adds the marks to the scanned
image, adjust this setting to prevent this.
Detect Double Feed
Detects a double-feed paper error in the ADF. If you are scanning an original envelope or plastic card,
select Off.
Parent topic: Scanning in Epson Scan 2
Additional Scanning Settings - Advanced Settings Tab
You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all
adjustment settings may be available, depending on other settings you have chosen.
Unsharp Mask
Makes the edges of certain image areas clearer. Turn off this option to leave softer edges.
Descreening
Removes the ripple pattern that might appear in subtly shaded image areas, such as skin tones. This
option improves results when scanning magazines or newspapers. (The results of descreening do not
appear in the preview image, only in your scanned image.)
Remove Background
Removes the background of the originals.
Text Enhancement
Sharpens the appearance of letters in text documents.
Auto Area Segmentation
Makes black and white images clearer and text recognition more accurate by separating the text from
the graphics.
Dropout
The scan will not pick up the color you select. This setting is available only if you select Grayscale or
Black & White as the Image Type setting.
Color Enhance
Enhances the shades of the color you select in the scanned image. This setting is available only if you
select Grayscale or Black & White as the Image Type setting.
Brightness
Adjusts the overall lightness and darkness of the scanned image.
Contrast
Adjusts the difference between the light and dark areas of the overall scanned image.
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Gamma
Adjusts the midtone density of the scanned image.
Threshold
Adjusts the level at which black areas in text and line art are delineated, improving text recognition in
OCR (Optical Character Recognition) programs.
Edge Fill
Corrects shadowing around the edges of the image by filling the shadows with black or white.
Remove Punch Holes
Removes the shadows caused by holes on the edges of the original.
Dual Image Output
Scans the original image twice using different output settings (Windows only).
Watermark
Adds text to the background of the scanned image.
Parent topic: Scanning in Epson Scan 2
Scanning Settings for Special Documents
You need to select specific options on the Main Settings tab in Epson Scan 2 when scanning special
originals.
Type of original Required settings
Envelope Select Off as the Detect Double Feed setting.
Plastic cards Select Plastic Card (Landscape) as the Document Size
setting and Off as the Detect Double Feed setting.
Carrier sheet If you select Auto Detect as the Document Size setting,
paper skew is automatically corrected even if the Correct
Document Skew setting is set to Off.
If you select a setting other than Auto Detect as the
Document Size setting, you can only use Contents Skew
as the Correct Document Skew setting. As paper skew is
not applied in this case, only contents skew is corrected
when you select the Paper and Contents Skew setting.
Large originals If the Document Size list does not contain the document
size you want to scan, select Customize to create a custom
size.
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Type of original Required settings
Long paper If the Document Size list does not contain the document
size you want to scan, select Auto Detect (Long Paper) or
select Customize to create a custom document size.
Laminated cards To scan any transparent areas around the edges of the
card, select Settings as the Document Size setting and
either select the Scan laminated card checkbox or create a
custom size.
Parent topic: Scanning in Epson Scan 2
Image Format Options
You can select different image formats and related options. For details on available options, click the ?
icon on the Epson Scan 2 Image Format Options window. Not all image formats have options.
Bitmap (*.bmp)
A standard image file format for most Windows programs.
JPEG (*.jpg)
An image format that lets you highly compress image data. However, the higher the compression, the
lower the image quality. (The TIFF format is recommended when you need to modify or retouch your
scanned image.)
PNG (*.png)
An image format that does not lose quality during editing.
TIFF (*.tif)
A file format created for exchanging data between many programs, such as graphic and DTP
software.
Multi-TIFF (*.tif)
A TIFF file format when multiple pages are saved to the same file, allowing you to edit the images
using a compatible program.
PDF (*.pdf)
A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or
other programs. You can save multi-page documents in one PDF file.
Searchable PDF (*.pdf)
A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or
other programs. You can save multi-page documents in one PDF file. Recognized text in the scanned
document can be searched.
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Parent topic: Scanning in Epson Scan 2
Scan Resolution Guidelines
The resolution setting in your scanning software, measured in dpi (dots per inch), controls the amount of
detail captured in your scans. Increasing the resolution raises the amount of detail captured but comes
with the following disadvantages:
• Larger file sizes
• It takes longer to scan your originals, send/receive your scans by email or fax, and to print your scans
• The image may become too large to fit on your display or print on paper
If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the
resolution from the default resolution set by the software. Follow these guidelines to determine the
resolution setting you need:
• You will scan the image at its original size but enlarge it later in an image-editing program.
Increase the resolution setting in your scanning software. Increase the resolution by the same amount
you will increase the image size to retain a high image quality. For example, if the resolution is 300 dpi
(dots per inch) and you will double the image size later, change the resolution setting to 600 dpi.
• You will scan the image at 100% or smaller size.
Select the resolution setting based on how you will use the scanned image:
• Email/view on a computer screen/post on the web: 96 to 200 dpi
• Print/fax/convert to editable text (OCR)/create searchable PDF: 200 to 300 dpi
• You will scan a long original.
Scan paper up to 240 inches (6096 mm) in length with a maximum resolution of 300 dpi or less.
Parent topic: Scanning
Scanning Special Projects
Your product's scanning software offers various options to help you quickly complete special scan
projects.
Scanning Two Originals onto One Sheet (Stitching Images) - Windows
Scanning Multi-Page Originals as Separate Files - Windows
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2
Saving a Scan as an Office Format File - Windows
Scanning to a SharePoint Server or Cloud Service - Windows
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Scanning to a SharePoint Server or Cloud Service - Mac
Parent topic: Scanning
Scanning Two Originals onto One Sheet (Stitching Images) - Windows
You can scan both sides of a double-sided or folded original and combine them into a single image with
the Epson Scan 2 Stitch Images settings (not available for all products).
Note: The settings may vary, depending on the software version you are using. See the help information
in Document Capture Pro for details.
1. Load your original in the product.
Note: When scanning a folded original, you must use the optional carrier sheet or damage to the
original may occur. Load the document into the carrier sheet with the folded edge against the right
side of the carrier sheet. Make sure to insert the carrier sheet into the scanner with the white edge
facing down.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
3. If you see a Switch to Simple View button in the upper right corner of the window, click it.
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You see a window like this:
4. Click the Scan Settings button, then click Detailed Settings.
Note: If you do not see any icons, click the V symbol next to the Job Settings button.
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You see an Epson Scan 2 window like this:
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5. Select Double-Sided as the Scanning Side setting.
6. Select the original document size or Auto Detect as the Document Size setting.
7. Select one of the following as the Stitch Images setting:
• Top&Bottom: Places the scanned images one above the other.
• Left&Right: Places the scanned images side by side.
8. Select the Advanced Settings tab and set the Edge Fill setting to None.
9. Click Save.
10. Click OK.
11. Click Scan.
The scanned image is displayed.
Note: If the scanned images are not stitched together in the correct orientation, click Scanning Side
on the Epson Scan 2 window, select Settings, set the Binding Edge to Left or Top, and rescan the
document.
Parent topic: Scanning Special Projects
Related references
User Replaceable Epson Scanner Parts
Scanning Multi-Page Originals as Separate Files - Windows
You can use Document Capture Pro (Windows) to scan multi-page originals as separate scanned files.
You indicate how the separate files are created by defining a maximum page count per file or by
inserting blank pages, barcodes, or characters that can be detected by the software as separation
markers.
Note: The settings may vary, depending on the software version you are using. See the help information
in Document Capture Pro for details.
1. Load your multi-page original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
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• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
You see the Document Capture Pro window.
3. If you see a Switch to Simple View button in the upper right corner of the window, click it.
You see a window like this:
4. Click the Scan Settings button.
Note: If you do not see any icons, click the V symbol next to the Job Settings button.
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You see a window like this:
5. Select any displayed settings you want to use and click OK.
Note: See the help information in Document Capture Pro for details.
6. Click one of the destination icons (except Print) in the Scan and... section of the window. Your
product starts scanning and you see the settings window.
7. Select the Apply job separation checkbox.
8. Click Separation Settings.
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You see a window like this:
9. Select the method you used to separate the originals as the Separator setting.
Note: See the help information in Document Capture Pro for details.
10. If necessary, select Create Folder and select a folder name.
11. Select any other folder naming settings you want and click OK, then click OK again.
Your originals are saved into separate files and folders as specified.
Parent topic: Scanning Special Projects
Related tasks
Loading Originals in the Input Tray
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Saving Scanned Documents as a Searchable PDF Using Epson Scan 2
You can scan a document and save the text in a searchable PDF. In a searchable PDF, text is
recognized using Optical Character Recognition (OCR) and then embedded in the scanned original.
Note: The required Epson Scan 2 OCR Component is installed automatically when you install your
product software as instructed on the Start Here sheet. If you install your scanner software programs
individually, be sure to also install this component if you want to perform OCR.
1. Load your original in the product for scanning.
2. Start Epson Scan 2.
3. Select your scan settings.
4. Click Preview and adjust the area you want to scan, if necessary.
5. Reload the ejected original in the scanner.
6. Select Searchable PDF as the Image Format setting.
7. Select Options from the Image Format list.
You see this window:
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8. Select any of the options on the General tab.
9. Select the Text tab.
10. Make sure the language used in the document text is selected as the Text Language setting.
11. Select the Security tab if you want to add a password to the PDF or protect printing or editing
properties.
12. Click OK.
13. Confirm the File Name setting and select a Folder setting for your document.
14. Click Scan.
The scanned image is saved as a searchable PDF.
Parent topic: Scanning Special Projects
Saving a Scan as an Office Format File - Windows
You can use Document Capture Pro (Windows) to save your scans in one of the following Microsoft
Office file formats: Microsoft Word (.docx), Microsoft Excel (.xlsx), or Microsoft PowerPoint (.pptx).
Note: The settings may vary, depending on the software version you are using. See the help information
in Document Capture Pro for details.
1. Load your original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
3. If you see a Switch to Simple View button in the upper right corner of the window, click it.
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You see a window like this:
4. Click the Scan Settings button.
Note: If you do not see any icons, click the V symbol next to the Job Settings button.
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You see a window like this:
5. Select any displayed settings you want to use and click OK.
Note: See the help information in Document Capture Pro for details.
6. Click one of the destination icons (except Print) to choose where to send your scanned files. Your
product starts scanning and you see the settings window.
7. Select the Office format file you want to use from the File Type drop-down list.
Note: The first time you select an Office format file you are prompted to download a plug-in update
for Microsoft Office files. Select Yes to download and install the plug-in.
8. Click Option to display additional settings.
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9. Select any additional settings as necessary and click OK.
Note: See the help information in Document Capture Pro for details.
10. Confirm your settings and click OK.
Your originals are saved in the Office file format you selected.
Parent topic: Scanning Special Projects
Scanning to a SharePoint Server or Cloud Service - Windows
You can use Document Capture Pro (Windows) to upload scanned images to a SharePoint server or a
cloud service.
Note: The settings may vary, depending on the software version you are using. See the help information
in Document Capture Pro for details.
1. Load your original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
3. If you see a Switch to Simple View button in the upper right corner of the window, click it.
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You see a window like this:
4. Click the Scan Settings button.
Note: If you do not see any icons, click the V symbol next to the Job Settings button.
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You see a window like this:
5. Select any displayed settings you want to use and click OK.
Note: See the help information in Document Capture Pro for details.
6. Click one of the cloud server or service destination icons in the Scan and... section of the window.
Your product starts scanning and you see the settings window.
Note: If you cannot see all of the icons, the service software may not be installed or the service may
not be available on your platform.
7. Enter any required information to set up the destination. You may need to log in to your cloud service
to authenticate the connection and allow Document Capture Pro to access the cloud service. If you
have previously created a saved setting for the destination, select it from the drop-down list.
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8. Adjust any settings and click OK.
Note: See the help information in Document Capture Pro for details.
Your originals are uploaded to the indicated server or cloud service.
Parent topic: Scanning Special Projects
Related tasks
Loading Originals in the Input Tray
Scanning to a SharePoint Server or Cloud Service - Mac
You can use Document Capture to upload scanned images to a SharePoint server or a cloud service.
1. Open the Applications folder, open the Epson Software folder, and select Document Capture.
You see a window like this:
Note: You may need to select your scanner from the scanner list.
2. Click the Scan icon.
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3. Select any displayed scan settings you want to use.
Note: See the Help information in Document Capture for details.
4. Click Scan.
You see a preview of your scan in the Document Capture window.
5. Click one of the cloud service Destination icons to choose where to save your scanned file. (If you
cannot see all of the icons, the service software may not be installed, the service may not be
available on your platform, or you need to click the arrow next to the icons.)
You see the Transfer Settings window.
6. Enter any required information to set up the destination. You may need to log in to your cloud service
to authenticate the connection and allow Document Capture to access the cloud service. If you have
previously created a saved setting for the destination, select it from the drop-down list.
7. Adjust any save settings, then click OK or Send, depending on the destination.
Your originals are scanned and uploaded to the indicated server or cloud service.
Parent topic: Scanning Special Projects
Related tasks
Loading Originals in the Input Tray
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Using the Optional Flatbed Scanner Dock - Windows
The optional flatbed scanner dock combines your document scanner with a flatbed scanner into a single
unit. This allows you to scan thick or over-sized originals, such as cardboard and books, that won't fit into
the document scanner's ADF.
You must purchase a flatbed scanner (Epson Perfection V19/V39) to use the optional flatbed scanner
dock. To attach the flatbed scanner and dock to your document scanner, follow the installation
instructions that came with your flatbed scanner dock.
Note: You cannot use the flatbed scanner dock and Epson Network Interface Unit options at the same
time.
See these sections to learn about the flatbed scanner dock option.
Flatbed Scanner Dock Parts
Scanning from the Flatbed Scanner Dock
Cleaning the Flatbed Scanner Dock
Transporting the Flatbed Scanner Dock
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Flatbed Scanner Dock Parts
1 Stopper
2 Output tray extension
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3 Scanner cover/output tray
1 USB port 1 (for connecting flatbed dock to computer)
2 USB port 2 (for connecting flatbed dock to document scanner)
3 Power inlet
Parent topic: Using the Optional Flatbed Scanner Dock - Windows
Scanning from the Flatbed Scanner Dock
See these sections to scan when using the optional flatbed scanner dock.
Scanning from the Docked Flatbed Scanner
Scanning from the ADF with the Flatbed Scanner Dock Attached
Parent topic: Using the Optional Flatbed Scanner Dock - Windows
Scanning from the Docked Flatbed Scanner
You can place originals directly on the scanner glass of the flatbed scanner attached to the optional
flatbed scanner dock.
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Caution: Make sure the scanner is placed on a flat surface. Do not place heavy objects on the scanner
glass and do not press on the glass with too much force, or it may damage the scanner. Do not leave
photos on the scanner glass for an extended period, or they may stick to the glass.
1. Close the document scanner's output tray.
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2. Open the flatbed scanner cover.
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3. Place your original facedown on the scanner glass with the top edge facing as shown. Slide the
original to the edges of the indicated corner.
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Note: Place your original 0.1 inch (2.5 mm) from the top and side edges of the scanner glass as
shown in order to avoid cropping. If you are scanning multiple photos at once, place them at least
0.8 inch (20 mm) apart from each other.
4. Close the flatbed scanner cover gently to keep your original in place. If you are scanning a book or
other thick document, hold the scanner cover down as you scan.
5. Start Document Capture Pro (Windows), Document Capture (Mac), or Epson Scan 2.
6. Select Scanner Glass as the Document Source setting.
7. Select other scan settings as necessary.
8. Click Scan.
Parent topic: Scanning from the Flatbed Scanner Dock
Scanning from the ADF with the Flatbed Scanner Dock Attached
Depending on the length of your originals, you may need to adjust the position of the input tray, output
tray, and stopper when scanning from the document scanner's ADF with the optional flatbed scanner
dock attached.
For originals shorter than 8.2 inches (210 mm) long:
• Pull out the scanner's output tray and output tray extension and open the stopper.
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• Extend the output tray a little longer than the length of the original and move the stopper forward or
backward as necessary.
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For originals between 8.2 inches (210 mm) and 11.7 inches (297 mm) long:
• Extend the document scanner's input tray, open the scanner dock's stopper, and slide the stopper
forward or backward so that it is a little longer than the length of the original. (Do not open the output
tray on the document scanner.)
For originals between 11.7 inches (297 mm) and 14 inches (356 mm) long:
• Extend the document scanner's input tray, pull out the scanner dock's output tray and output tray
extension, and open the stopper.
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• Extend the output tray a little longer than the length of the original and move the stopper forward or
backward as necessary.
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For originals that are 14 inches (356 mm) or longer:
• Leave the document scanner's output tray closed and close the scanner dock's stopper.
Parent topic: Scanning from the Flatbed Scanner Dock
Cleaning the Flatbed Scanner Dock
To keep your product working at its best, you should clean it several times a year.
Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Do not use oil or other lubricants inside the product or let water get inside it. Do not open the product
case.
1. Turn off the document scanner using the power button.
Note: There is no power button on the scanner dock.
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2. Unplug the AC power cord and disconnect the USB cable that connects the flatbed scanner dock to
the computer.
3. Clean the outer case with a cloth dampened with mild detergent and water.
4. If the scanner glass is dirty, clean it with a soft dry cloth. If the glass surface is stained with grease or
some other hard-to-remove material, use a small amount of glass cleaner on a soft cloth to remove
it. Wipe off all remaining liquid.
Caution: Do not spray glass cleaner directly on the scanner glass. Do not press the surface of the
scanner glass with any force and be careful not to scratch or damage the scanner glass. A damaged
glass surface can decrease the scan quality.
Parent topic: Using the Optional Flatbed Scanner Dock - Windows
Transporting the Flatbed Scanner Dock
If you need to ship your product, transport it a long distance, or store it for an extended period, prepare it
for transportation as described here.
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Note: If you are transporting only the flatbed scanner dock (without the document scanner), follow the
installation instructions that came with the flatbed scanner dock in reverse to remove the flatbed scanner
and dock from the document scanner.
1. Turn off the document scanner using the power button.
Note: There is no power button on the flatbed scanner.
2. Unplug the AC power cord and disconnect the USB cable that connects the flatbed scanner dock to
the computer.
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3. Lift the entire scanner unit as shown, making sure to keep it level during transport.
4. Place the scanner unit in its original packing materials if possible, or use equivalent materials with
cushioning around the scanner.
Caution: Avoid turning the scanner upside down when transporting it or you may damage the
scanner.
Parent topic: Using the Optional Flatbed Scanner Dock - Windows
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Cleaning and Transporting Your Scanner
See these sections if you need to clean or transport your scanner.
Cleaning Your Scanner
Cleaning Inside Your Scanner
Checking the Scanner Roller Counter
Replacing the Scanner Rollers
Transporting Your Scanner
Cleaning Your Scanner
To keep your product working at its best, you should clean it several times a year.
Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Do not use oil or other lubricants inside the product or let water get inside it. Do not open the product's
outer case.
1. Turn off the scanner and unplug the AC adapter.
2. Disconnect any connected cables.
3. Clean the outer case with a soft, dry cloth. Do not use liquid or chemical cleansers.
Note: If the outer case still requires additional cleaning, use a slightly damp cloth to wipe the outer
case. Then wipe the case with a soft, dry cloth.
4. Clean the LCD screen with a soft, dry cloth.
Parent topic: Cleaning and Transporting Your Scanner
Cleaning Inside Your Scanner
Clean your scanner regularly to make sure that no dust builds up on the glass scanning surfaces. Dust
can cause spots or lines in your scanned images.
Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Do not use oil or other lubricants inside the product or let water get inside it.
1. Turn off the scanner and unplug the AC adapter.
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2. Disconnect any connected cables.
3. Pull down on the cover open lever and open the scanner cover.
4. Use a genuine Epson cleaning kit or a soft, moist cloth to wipe off any dust or dirt on the glass
scanning surfaces and the rollers inside the scanner cover. If the glass surface is stained with
grease or some other hard-to-remove material, use a genuine Epson cleaning kit. Use a small
amount of cleaner on the cleaning cloth to remove the stains. Be sure to wipe off all remaining liquid.
Caution: Do not spray glass cleaner directly on the scanning surfaces. Be careful not to place too
much force on the glass.
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5. Use a cotton swab to wipe off any dust or dirt on the sensors shown here.
Caution: Do not use liquid or glass cleaner on the cotton swab.
6. Locate the separation roller.
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7. Squeeze the tabs on the sides of the separation roller cover and open the cover.
Caution: Be careful not to apply too much force when opening the cover.
8. Slide the separation roller to the left and remove it.
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9. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist
cloth.
Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry
cloth may damage the surface of the roller.
10. To replace the separation roller, insert the end of the roller into the hole on the right side and lower
the other end of the roller into place.
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11. Close the separation roller cover until you hear it click into place.
Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and
reinstall it, then try to close the cover again.
12. Locate the pickup roller.
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13. Press down on the pickup roller cover latch and pull up the cover to remove it.
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14. Pull down the tab on the pickup roller and slide the roller to the right to remove it.
15. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth.
Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry
cloth may damage the surface of the roller.
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16. To replace the pickup roller, align the notches on the roller unit and slide it to the left. Press up on the
tab to secure the roller.
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17. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it
clicks into place.
Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller unit
and reinstall it, then try to close the cover again.
18. Close the scanner cover.
19. Plug in the AC adapter and press the power button to turn on the scanner.
20. Press the home button, if necessary, select Scanner Maintenance, and press the OK button.
21. Select Roller Cleaning and press the OK button.
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22. Pull down on the cover open lever and open the scanner cover.
The scanner enters roller cleaning mode.
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23. Slowly rotate the rollers shown here by pressing the start button. Use a genuine Epson cleaning
kit or a soft, moist cloth to wipe off any dust or dirt on the rollers as they rotate. Repeat this step until
the rollers are clean.
Caution: Be careful not to get your hands or hair caught in the rollers as they rotate.
24. Close the scanner cover.
Parent topic: Cleaning and Transporting Your Scanner
Checking the Scanner Roller Counter
Check the scanner roller counter to determine when your rollers need to be replaced. When you replace
the scanner rollers, reset the scanner roller counter so you know when you may need to replace the
rollers again.
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Note: To check the scanner roller counter from the scanner's control panel, press the home button
and select Scanner Maintenance > Roller Replacement and press the down arrow button.
1. Make sure the scanner is turned on and connected to your computer.
2. Do one of the following to open the Epson Scan 2 Utility:
• Windows 10: Click and select EPSON > Epson Scan 2 Utility.
• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
• Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson
Scan 2 > Epson Scan 2 Utility.
• Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility.
3. Click the Counter tab.
You see a screen like this:
4. If the number in the Number of Scans field exceeds the number displayed as the Life Cycle of the
rollers, it is time to replace the rollers.
5. Close the Epson Scan 2 Utility.
Parent topic: Cleaning and Transporting Your Scanner
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Replacing the Scanner Rollers
Replace the scanner rollers when the number of scans exceeds the life cycle of the rollers. Check the
scanner roller counter to see when you need to replace the rollers.
1. Turn off the scanner.
2. Unplug the AC adapter.
3. Disconnect any connected cables.
4. Pull down on the cover open lever and open the scanner cover.
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5. Press down on the pickup roller cover latch and pull up the cover to remove it.
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6. Pull down the tab on the pickup roller and slide the roller to the right to remove it.
7. To install the new pickup roller, align the notches on the roller unit and slide it to the left. Press up on
the tab to secure the roller.
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8. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it
clicks into place.
Note: If you are not able to close the cover, the pickup roller is not installed correctly. Remove the
pickup roller and reinstall it, then try to close the cover again.
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9. Squeeze the tabs on the sides of the separation roller cover and open the cover.
Caution: Be careful not to apply too much force when opening the cover.
10. Slide the separation roller to the left and remove it.
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11. To install a new separation roller, insert the end of the roller into the hole on the right side and lower
the other end of the roller into place.
12. Close the separation roller cover until you hear it click into place.
Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and
reinstall it, then try to close the cover again.
13. Close the scanner cover.
14. Connect any disconnected cables.
15. Plug in the AC adapter and turn on the scanner.
16. Reset the roller counter.
Resetting the Scanner Roller Counter
Parent topic: Cleaning and Transporting Your Scanner
Related references
User Replaceable Epson Scanner Parts
Related tasks
Checking the Scanner Roller Counter
Resetting the Scanner Roller Counter
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Resetting the Scanner Roller Counter
When you replace the scanner rollers, reset the scanner roller counter so you know when you may need
to replace the rollers again.
1. Press the home button, if necessary, select Scanner Maintenance, and press the OK button.
2. Select Roller Replacement and press the OK button.
3. Press the down arrow button to select Reset Counter and press the OK button.
4. Select Yes.
Note: You can also reset the roller counter from your computer using the Epson Scan 2 Utility.
Select the Counter tab and click Reset.
Parent topic: Replacing the Scanner Rollers
Related tasks
Checking the Scanner Roller Counter
Transporting Your Scanner
If you need to ship your product, transport it a long distance, or store it for an extended period, prepare it
for transportation as described here.
1. Turn off the scanner and unplug the AC adapter.
2. Disconnect any connected cables.
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3. Close the input tray extension and the output tray.
Note: Make sure the output tray is securely closed.
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Solving Problems
Check these sections for solutions to problems you may have using your product.
Product Status Messages
Solving Scanning Problems
Solving Scanned Image Quality Problems
Solving Flatbed Scanner Dock Problems
Uninstall Your Scanner Software
Where to Get Help
Product Status Messages
You can often diagnose problems with your product by checking the messages and status icons on its
LCD screen.
Note: If the LCD screen is dark, press any button to wake the product from sleep mode.
LCD screen message Condition/solution
Prepare the rollers for a replacement.
For details, see your documentation.
You need to replace the roller inside your scanner.
To enable Restrict User Access, see
your documentation.
You need to modify the user access restrictions on your scanner
control panel.
Restrict User Access is enabled. For
more details, see your
documentation.
Clean inside the scanner. For details,
see your documentation.
It is time to clean inside your scanner. If you want to change the
alerts, modify the Regular Cleaning Alert setting on your
scanner control panel.
Scanner error. For details, see your
documentation.
Turn the scanner off and on again. If the error continues, contact
Epson for support.
RECOVERY MODE An error has occurred during firmware updating. Connect your
product using a USB cable and try downloading the Firmware
Update from the Epson support site. If you still need help,
contact Epson for support.
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Parent topic: Solving Problems
Related tasks
Replacing the Scanner Rollers
Setting User Access Restrictions (Access Control)
Cleaning Inside Your Scanner
Changing Regular Cleaning Alert Settings
Solving Scanning Problems
Check these solutions if you have problems scanning with your product.
Scanner Does Not Turn On or Turns Off Unexpectedly
Scanner Button Does Not Work as Expected
Scanning Software Does Not Operate Correctly
Cannot Start Epson Scan 2
Original Feeds Incorrectly in Scanner
Original Jams in Scanner
Scanning is Slow
Parent topic: Solving Problems
Scanner Does Not Turn On or Turns Off Unexpectedly
If the scanner does not turn on or if it turns off unexpectedly, try these solutions:
• Make sure the AC adapter is securely connected to the scanner and to a working electrical outlet.
• You may need to adjust the Sleep Timer and Power Off Timer settings on the control panel.
Parent topic: Solving Scanning Problems
Related tasks
Changing the Sleep Timer Settings
Changing the Power Off Timer Settings
Scanner Button Does Not Work as Expected
If the scanner button does not start the correct program or perform the correct action, try these solutions:
• Check the USB cable connection between the computer and scanner.
• Check that the correct scanner is selected using the Epson Scan 2 Utility.
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• In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
• Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly. If
necessary, uninstall and reinstall it.
• Make sure you have assigned the correct job to the scanner button and change it, if necessary.
• Check the status of the lights and make sure the scanner is ready to scan.
• Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and
reinstall it.
Parent topic: Solving Scanning Problems
Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• Make sure the scanner is turned on.
• Make sure the connection between the scanner and your computer is secure.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
• Check that the correct scanner is selected using the Epson Scan 2 Utility.
• Check that the correct setting is assigned to the scanner button in Document Capture Pro (Windows)
or Document Capture (Mac).
• Make sure the scanning software is installed.
• Use the USB cable that came with the scanner.
• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner or Source setting.
• If you are using the scanner with the optional Network Interface Unit, make sure the network cable is
securely connected.
• Make sure the power light stops flashing, indicating that the scanner is ready to scan.
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Parent topic: Solving Scanning Problems
Related concepts
Uninstall Your Scanner Software
Related references
Windows System Requirements
Mac System Requirements
Cannot Start Epson Scan 2
If you cannot start Epson Scan 2, try these solutions:
• Be sure to use the USB cable that came with the scanner.
• Make sure your scanner is turned on and any interface cables are securely connected at both ends.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan 2.
• Make sure that your scanner driver is displayed in the Device Manager screen under Imaging
Devices.
• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall all versions
and install one version.
• If you are using the scanner with the optional Epson Network Interface Unit, make sure the network
cable is securely connected.
• If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner or Source setting.
• Make sure the power light stops flashing, indicating that the scanner is ready to scan.
Parent topic: Solving Scanning Problems
Related concepts
Uninstall Your Scanner Software
Related references
Windows System Requirements
Mac System Requirements
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Original Feeds Incorrectly in Scanner
If you have problems feeding originals in your scanner, try these solutions:
• If multiple pages feed at once, try the following:
• Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
• Load fewer originals at a time.
• Load only originals that meet the specifications for your scanner.
• Clean inside the scanner and replace the roller assembly kit, if necessary.
• Select Slow on the scanner control panel to slow down the scanning speed.
• Use the optional carrier sheet for thin, folded, or irregularly shaped originals.
• If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window, start
Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off.
Note: On a Mac, only Epson Scan 2 displays double feed errors. Document Capture for Mac does not
include this setting.
Parent topic: Solving Scanning Problems
Related references
User Replaceable Epson Scanner Parts
Related tasks
Cleaning Inside Your Scanner
Related topics
Loading Originals
Original Jams in Scanner
If an original has jammed inside the scanner, follow these steps:
1. Turn off your scanner.
2. Remove all originals from the input tray.
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3. Pull down the cover open lever and open the scanner cover.
4. Gently pull out any jammed originals from inside the scanner.
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5. Gently pull out any jammed originals from the output tray.
6. Close the scanner cover.
7. Carefully follow all loading instructions when you reload originals.
If originals jam in the scanner frequently, try the following:
• Select Slow on the scanner control panel to slow down the scanning speed.
• Turn off the Detect Double Feed setting in Epson Scan 2.
• Clean inside the scanner and clean the rollers.
• Close the output tray and let the originals fall freely onto the surface below the scanner.
• If the roller counter is nearing end of life, replace the roller assembly kit.
Parent topic: Solving Scanning Problems
Related tasks
Cleaning Inside Your Scanner
Related topics
Loading Originals
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Scanning is Slow
If scanning becomes slow, try these solutions:
• Scan your original at a lower resolution, if possible.
• Make sure your system meets the requirements for your operating system. If you are scanning a high-
resolution image, you may need more than the minimum requirements. If necessary, increase your
system's memory or reduce the resolution.
• The scanning speed may be reduced depending on the image adjustment features in Epson Scan 2.
• If scanning becomes slower after scanning continuously with the ADF for a long time, the scanner may
have automatically slowed down to protect the scanner mechanism from overheating or becoming
damaged. Let the scanner rest with the power on for 30 minutes, then try scanning again.
• Make sure Slow is set to Off on the scanner control panel.
• If you are running virus protection or other security software, exclude the TWAIN.log files from
monitoring or set the TWAIN.log file as read only. See your virus protection or security software
instructions for details. The TWAIN.log file is saved in C:\Users\(user name)\AppData\Local\Temp.
Note: You may need to unhide system folders to view files in that location.
• Computers with USB 3.0 (SuperSpeed) or USB 2.0 (Hi-Speed) ports can scan faster than those with
USB 1.1 ports. If you are using a USB 3.0 or 2.0 port with the scanner, make sure it meets the system
requirements.
Parent topic: Solving Scanning Problems
Related references
Windows System Requirements
Mac System Requirements
Solving Scanned Image Quality Problems
Check these sections if a scanned image on your computer screen has a quality problem.
Back of Original Image Appears in Scanned Image
Scanned Characters are Blurry
Characters are not Recognized During Conversion to Editable Text (OCR)
Ripple Patterns Appear in an Image
Spots or Lines Appear in All Scanned Images
Scanned Image is Cropped
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Resetting the Epson Scan 2 Settings
Parent topic: Solving Problems
Back of Original Image Appears in Scanned Image
If an image from the back of a thin original appears in your scanned image, make sure you selected the
correct Image Type setting for your original and select the Text Enhancement setting in Epson Scan 2.
You can also select the Remove Background setting in Epson Scan 2.
Note: If you select Color as the Image Type setting, you can change the level from Standard to High to
remove more of the background.
Parent topic: Solving Scanned Image Quality Problems
Related references
Image Format Options
Related tasks
Scanning in Epson Scan 2
Scanned Characters are Blurry
If characters in your scanned images are blurry, try these solutions:
• Make sure you do not move the scanner or original while scanning.
• Operate the scanner on a flat, stable surface.
• Make sure the originals are ejecting properly.
• Adjust these Epson Scan 2 settings (if available) and try scanning again:
• Select the Text Enhancement setting.
• If the Image Type setting is Black & White, adjust the Threshold setting or change the Edge
Enhancement and Noise Reduction Level settings.
• Increase the Resolution setting.
• Set the Image Type to Grayscale.
• If you are scanning in JPEG format, change the compression level. Click Options in the Image
Format menu and change the Image Quality setting.
Parent topic: Solving Scanned Image Quality Problems
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Related references
Image Format Options
Related tasks
Scanning in Epson Scan 2
Characters are not Recognized During Conversion to Editable Text (OCR)
If characters in your scanned images are not recognized during OCR conversion, try these solutions:
• Make sure your original is loaded straight on your product.
• Use an original with clear text.
• Adjust these Epson Scan 2 settings (if available) and try scanning again:
• Select the correct Image Type setting.
• Select or adjust the Text Enhancement setting.
• If the Image Type is set to Black & White, adjust the Threshold setting.
• Set the Image Type to Grayscale.
• Set the scanning resolution between 200 and 600 dpi.
• If the original document is in landscape mode, set the Rotate setting to Auto in Epson Scan 2.
• If you are using OCR software, check the manual for any additional adjustments.
• Scan thermal paper receipts as soon as possible. They may deteriorate due to age or friction.
• When saving to Microsoft Office or Searchable PDF files, check that the correct languages are
selected. Check the language in each save setting window.
Parent topic: Solving Scanned Image Quality Problems
Related references
Image Format Options
Related tasks
Scanning in Epson Scan 2
Ripple Patterns Appear in an Image
You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused
by interference from differing pitches in the scanner's screen and your original's halftone screen. To
reduce this effect, adjust these Epson Scan 2 settings (if available) and try scanning again:
• Select the Descreening setting.
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• Select a lower Resolution setting.
Parent topic: Solving Scanned Image Quality Problems
Related references
Image Format Options
Related tasks
Scanning in Epson Scan 2
Spots or Lines Appear in All Scanned Images
If spots or lines appear in all your scanned images, try these solutions:
• Make sure the surface of the original clean.
• Make sure there is no debris or dirt inside the ADF.
• Disconnect any connected cables and clean inside the scanner.
• Enable the Detect Glass Dirt setting on the control panel. (Press the home button, select Settings
> Scanner Settings > Detect Glass Dirt, and select On-Low, if the alert displays a misdetection, or
On- High if dirt is not detected.) When an alert displays on the control panel, clean the glass scanning
surfaces inside your scanner using a genuine Epson cleaning kit or a soft, moist cloth.
Note: If there are scratches on the glass surface, the alert screen may continue to appear even after
cleaning the glass. Contact Epson for information about replacing the glass.
Parent topic: Solving Scanned Image Quality Problems
Related tasks
Cleaning Inside Your Scanner
Scanned Image is Cropped
If the edges of a scanned image are cropped, try the following solutions:
• Select Auto Detect or Auto Detect (Long Paper) as the Document Size setting in Epson Scan 2,
Document Capture Pro, or Document Capture.
• If the document size is not detected correctly using the Auto Detect setting, select the size of your
original from the Document Size list.
Note: If the size you want to scan is not on the list, select Customize to create it manually (Windows
only).
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• In Epson Scan 2, select the Main Settings tab. Select Document Size > Settings and adjust the
cropping area shown in the Crop Margins for Size "Auto" setting.
• In Epson Scan 2, select the Advanced Settings tab. Set the Edge Fill setting to None.
• Document Capture Pro (Windows): Select Detailed Settings from the Scan window. Select
Document Size > Settings and then adjust the cropping area shown in the Crop Margins for Size
"Auto" setting.
• Document Capture (Mac): Click the Scan button and select Main Settings from the Scan
window. Select Document Size and then adjust the cropping area shown in the Crop Margins for
Size "Auto" setting.
Parent topic: Solving Scanned Image Quality Problems
Resetting the Epson Scan 2 Settings
If you continue to experience image quality problems after trying all possible solutions, you may need to
reset the Epson Scan 2 settings using the Epson Scan 2 Utility.
1. Do one of the following to start the Epson Scan 2 Utility:
• Windows 10: Click > EPSON > Epson Scan 2 Utility.
• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
EPSON > Epson Scan 2 Utility.
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2
Utility.
2. Click the Other tab.
3. Click Reset.
Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall your scanner
software and re-install it.
Parent topic: Solving Scanned Image Quality Problems
Solving Flatbed Scanner Dock Problems
Check these solutions if you have problems scanning with the optional flatbed scanner dock.
Scanned Image Edges are Cropped
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Line of Dots Appears in All Scanned Images
Binding Margins on a Scanned Booklet are Blurry
Back of Original Image Appears in Scanned Document
Parent topic: Solving Problems
Scanned Image Edges are Cropped
If the edges of a scanned image are cropped, make sure your original is placed correctly for scanning. If
necessary, move your original away from the edges of the scanner glass slightly.
Parent topic: Solving Flatbed Scanner Dock Problems
Line of Dots Appears in All Scanned Images
If a line of dots appears in all your scanned images, clean the scanner glass with a soft, dry, lint-free
cloth or use a small amount of glass cleaner on the cloth, if necessary. Paper towels are not
recommended.
Caution: Do not spray glass cleaner directly on the scanner glass.
Parent topic: Solving Flatbed Scanner Dock Problems
Binding Margins on a Scanned Booklet are Blurry
When scanning a booklet on the scanner glass, characters may appear distorted or blurred on the
binding margin. If this occurs, the characters may not be recognized correctly when you save the
scanned image as a searchable PDF.
To decrease distortion or blurring, gently press down on the document cover to flatten the booklet while
scanning.
Caution: Do not press down on the document cover with too much force, or you may damage the
booklet or scanner.
Parent topic: Solving Flatbed Scanner Dock Problems
Back of Original Image Appears in Scanned Document
If an image from the back of a thin original appears in your scanned image, try the following solutions:
• Place a piece of black paper on the back of the original and scan it again.
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• Make sure you selected the correct Image Type setting for your original and select the Text
Enhancement setting in Epson Scan 2. You can also select the Remove Background setting in
Epson Scan 2.
• Select a lower level for Edge Enhancement or a higher level for Noise Reduction Level in Epson
Scan 2.
Parent topic: Solving Flatbed Scanner Dock Problems
Uninstall Your Scanner Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Scanner Software - Windows
Uninstalling Scanner Software - Mac
Parent topic: Solving Problems
Uninstalling Scanner Software - Windows
You can uninstall and then re-install your scanner software to solve certain problems.
1. Exit all applications currently running on your computer.
2. Turn off the scanner.
3. Disconnect any interface cables.
4. Do the following to uninstall each of your scanning software programs and follow any on-screen
instructions:
• Windows 10: Click and select (Settings) > Apps > Apps & features. Select the scanner
software program and click Uninstall.
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs
and Features. Select the scanner software program and click Uninstall/Change.
• Windows 7: Open the Windows Control Panel utility. Select Programs and Features. (In
Classic view, select Programs and click Uninstall a program.) Select the scanner software
program and click Uninstall/Change.
5. Restart your computer, then see the Start Here sheet to re-install your software.
Note: If you find that re-installing your scanner software does not solve a problem, contact Epson.
Parent topic: Uninstall Your Scanner Software
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Uninstalling Scanner Software - Mac
In most cases, you do not need to uninstall your scanner software before re-installing it. However, you
can download the Uninstaller utility from the Epson support website to uninstall your scanner software as
described here.
1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or
epson.com.jm/support (Caribbean) and select your product.
2. Follow the instructions on the screen to install the Uninstaller utility.
3. Quit all applications currently running on your Mac.
4. Double-click the Uninstaller icon.
5. In the Epson Uninstaller screen, select the checkbox for each software program you want to
uninstall.
6. Click Uninstall.
7. Follow the on-screen instructions to uninstall the software.
8. To reinstall your scanner software, see the Start Here sheet for instructions.
Note: If you find that re-installing your scanner software does not solve a problem, contact Epson.
Parent topic: Uninstall Your Scanner Software
Where to Get Help
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or
epson.com.jm/support (Caribbean) and select your product for solutions to common problems with your
product. You can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail
Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
• Product name
• Product serial number (located on a label on the product)
• Proof of purchase (such as a store receipt) and date of purchase
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• Computer configuration
• Description of the problem
Then call:
• U.S.: (562) 276-4300, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific
Time, Saturday
• Canada: (905) 709-3839, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM,
Pacific Time, Saturday
Days and hours of support are subject to change without notice. Toll or long distance charges may
apply.
Note: For help using any other software on your system, see the documentation for that software for
technical support.
Purchase Supplies and Accessories
You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or
epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller.
To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
Parent topic: Solving Problems
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Technical Specifications
These sections list the technical specifications for your scanner.
Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this
site (Canada) for information on how to return your Epson products for proper disposal.
Windows System Requirements
Mac System Requirements
General Specifications
Dimension Specifications
Electrical Specifications
Environmental Specifications
Flatbed Scanner Dock Specifications
Safety and Approvals Specifications
Windows System Requirements
To use your product and its software, your computer should use one of these Microsoft operating
systems:
For Document Capture Pro:
• Windows 10
• Windows 8.x
• Windows 7
For Epson Scan 2 and related software:
• Windows 10
• Windows 8.x
• Windows 7
• Windows Server (2003, 2008, 2012, 2016)
Note: For the latest product software available for your operating system, visit the Epson support site at
epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select
your product, and select Downloads.
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Parent topic: Technical Specifications
Mac System Requirements
To use your product and its software, your Mac should use one of these operating systems:
• macOS 10.14.x
• macOS 10.13.x
• macOS 10.12.x
• OS X 10.11.x
• OS X 10.10.x
• OS X 10.9.x
• OS X 10.8.x
• OS X 10.7.x
• OS X 10.6.8
Note: The UNIX File System (UFS) and Fast User Switching for macOS is not supported.
Note: For the latest product software available for your operating system, visit the Epson support site at
epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select
your product, and select Downloads.
Parent topic: Technical Specifications
General Specifications
Scanner type Sheet feed, one pass duplex, color scanner
Photoelectric device CIS
Effective pixels 5100 × 9300 pixels at 600 dpi
2550 × 64500 pixels at 300 dpi
Document size Maximum: 8.5 × 240 inches (215.9 × 6096 mm)
Minimum: 2 × 2 inches (50.8 × 50.8 mm)
Paper input Facedown loading
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Paper output Facedown ejection
Paper capacity 100 sheets of paper at 21 lb (80 g/m
2
) weight
Light source RGB LED
Scanning resolution 600 dpi (main scan)
600 dpi (sub scan)
Output resolution 50 to 1200 dpi (in 1 dpi increments)
Long paper scanning in the following resolution ranges:
• 15.5 to 53 inches (393.8 to 1346.2 mm) long : 50 to 600 dpi
• 53 to 215 inches (1346 to 5461 mm) long: 50 to 300 dpi
• 215 to 240 inches (5461.1 to 6096 mm) long: 50 to 200 dpi
Image data Color:
30 bits per pixel internal (10 bits per pixel per color internal)
24 bits per pixel external (8 bits per pixel per color external)
Grayscale:
10 bits per pixel internal
8 bits per pixel external
Black and white:
10 bits per pixel internal
1 bits per pixel external
Interface SuperSpeed USB
Parent topic: Technical Specifications
Dimension Specifications
Height 6.6 inches (167 mm)
Width 11.7 inches (296 mm)
Depth 6.7 inches (169 mm)
Weight 7.9 lb (3.6 kg)
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Note: Dimensions do not include projecting parts or the input tray.
Parent topic: Technical Specifications
Electrical Specifications
Scanner
Note: Check the label on the scanner and the AC adapter for voltage information. Power consumption
varies depending on operating conditions or whether an option is installed.
Rated DC input voltage DC 24V
Rated DC input current 2 A
Power consumption DS-870:
Operating: 30 W
Ready mode: 10 W
Sleep mode: 1.5 W
Power off mode: 0.1 W
DS-970:
Operating: 40 W
Ready mode: 10 W
Sleep mode: 1.5 W
Power off mode: 0.1 W
AC Adapter
AC adapter model AC 100 to 240 V model: A471H
AC 220 to 240 V model: A472E
Rated input current 1.2 A
Rated frequency range 50 to 60 Hz
Rated output power supply
voltage
DC 24 V
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Rated output current 2 A
Parent topic: Technical Specifications
Environmental Specifications
Temperature Operating: 41 to 95 °F (5 to 35 °C)
Storage: –13 to 140 °F (–25 to 60 °C)
Humidity
(non-condensing)
Operating: 15 to 80% RH
Storage: 15 to 85% RH
Operating conditions Ordinary office or home conditions
Note: Avoid operating the scanner in direct sunlight, near a strong light source, or in extremely dusty
conditions.
Parent topic: Technical Specifications
Flatbed Scanner Dock Specifications
Interface Hi-Speed USB
Rated DC input power supply
voltage
DC 24 V
Dimensions
(when assembled with a sheet
feed scanner and a flatbed
scanner)
Width: 11.8 in (300 mm)
Depth: 18.9 in (481 mm)
Height 9.6 in (245 mm)
Weight Approximately 2.4 lb (1.1 kg)
Temperature Operating: 50 to 95 °F (10 to 35 °C)
Storage: –4 to 140 °F (–20 to 60 °C)
Humidity
(non-condensing)
Operating: 20 to 80%
Storage: 20 to 85%
Parent topic: Technical Specifications
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Safety and Approvals Specifications
Scanner
United States EMC: FCC part 15 Subpart B class B
Canada EMC: CAN/CSA-CEI/IEC CISPR 22 Class B
AC Adapter (A471H)
United States Safety: UL60950-1
EMC: FCC part 15 Subpart B class B
Canada Safety: CAN/CSA C22.2 No. 60950-1
EMC: CAN/CSA-CEI/IEC CISPR 22 Class B
Parent topic: Technical Specifications
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Notices
Check these sections for important notices about your scanner.
Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this
site (Canada) for information on how to return your Epson products for proper disposal.
Important Safety Instructions
Restrictions on Copying
Default Delay Times for Power Management for Epson Products
Binding Arbitration and Class Waiver
Trademarks
Copyright Notice
Important Safety Instructions
Follow these safety instructions when setting up and using the scanner:
• Read all these instructions, and follow all warnings and instructions marked on the scanner.
• Place the scanner close enough to the computer for the interface cable to reach it easily.
• Do not use with wet hands.
• When connecting this product to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a connector
in the wrong orientation may damage both devices connected by the cable.
• Do not insert objects into any opening as they may touch dangerous voltage points or short out parts.
Beware of electrical shock hazards.
• Place the product on a flat, stable surface that extends beyond the base of the product in all directions.
If you place the product by the wall, leave at least 3.9 inches (10 cm) between the back of the product
and the wall.
• After replacing consumable parts, dispose of them correctly following the rules of your local authority.
Do not disassemble them.
• Do not place or store the scanner outdoors, in a car, near excessive dirt or dust, water, heat sources,
or in locations subject to shocks, vibrations, condensation, high temperature or humidity, direct
sunlight, strong light sources, or rapid changes in temperature or humidity.
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• Never disassemble, modify, or attempt to repair the scanner or a scanner option by yourself except as
specifically explained in this guide.
AC Adapter
• Do not place or store the AC adapter outdoors, in a car, near excessive dirt or dust, water, heat
sources, or in locations subject to shocks, vibrations, condensation, high temperature or humidity,
direct sunlight, strong light sources, or rapid changes in temperature or humidity.
• Place the scanner and the AC adapter near an electrical outlet where the adapter can be easily
unplugged.
• The AC power cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking.
• Do not place objects on top of the AC power cord and do not allow the AC adapter or the power cord
to be stepped on or run over. Be particularly careful to keep the AC power cord straight at the end and
the point where it enters the AC adapter.
• Use only the AC adapter that comes with your scanner. Using any other adapter could cause fire,
electrical shock, or injury.
• The AC adapter is designed for use with the scanner with which it was included. Do not attempt to use
it with other electronic devices unless specified.
• Use only the type of power source indicated on the AC adapter's label, and always supply power
directly from a standard domestic electrical outlet with the AC adapter that meets the relevant local
safety standards.
• Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on
and off.
• If you use an extension cord with the scanner, make sure the total ampere rating of the devices
plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total
ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere
rating.
• Never disassemble, modify, or attempt to repair the AC adapter by yourself except as specifically
explained in the scanner's guides.
• If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in
the plug, make sure you replace them with fuses of the correct size and rating.
• Unplug the scanner and the AC adapter, and refer servicing to qualified service personnel under the
following conditions: The AC adapter or plug is damaged; liquid has entered the scanner or the AC
adapter; the scanner or the AC adapter has been dropped or the case has been damaged; the
scanner or the AC adapter does not operate normally or exhibits a distinct change in performance. (Do
not adjust controls that are not covered by the operating instructions.)
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• Unplug the scanner and the AC adapter before cleaning. Clean with a damp cloth only. Do not use
liquid or aerosol cleaners.
• If you are not going to use the scanner for a long period, be sure to unplug the AC adapter from the
electrical outlet.
LCD Screen
• If the LCD screen is damaged, contact Epson. If the liquid crystal solution gets on your hands, wash
them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them
immediately with water. If discomfort or vision problems remain after a thorough flushing, see a doctor
immediately.
• Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen.
Parent topic: Notices
Restrictions on Copying
Observe the following restrictions to ensure responsible and legal use of your scanner.
Copying of the following items is prohibited by law:
• Bank bills, coins, government-issued marketable securities, government bond securities, and
municipal securities
• Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage
• Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
• Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes,
concession tickets, etc.
• Passports, driver's licenses, warrants of fitness, road passes, food stamps, tickets, etc.
Note: Copying these items may also be prohibited by law.
Restriction on disassembling and decompiling
You may not disassemble, decompile, or otherwise attempt to derive the source code of any software
included with this product.
Parent topic: Notices
157
Default Delay Times for Power Management for Epson Products
This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets
Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to
sleep to a shorter interval.
Parent topic: Notices
Binding Arbitration and Class Waiver
1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND
CLASS ARBITRATIONS
1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term
"Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,
controversy or action between you and Epson arising out of or relating to this Agreement, Epson
branded products (hardware and including any related software), or other transaction involving you and
Epson, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation,
ordinance, or any other legal or equitable basis. "DISPUTE" DOES NOT INCLUDE IP CLAIMS, or more
specifically, a claim or cause of action for (a) trademark infringement or dilution, (b) patent infringement,
(c) copyright infringement or misuse, or (d) trade secret misappropriation (an "IP Claim"). You and Epson
also agree, notwithstanding Section 1.6,that a court, not an arbitrator, may decide if a claim or cause of
action is for an IP Claim.
1.2 Binding Arbitration. You and Epson agree that all Disputes shall be resolved by binding arbitration
according to this Agreement. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE
OR JURY IN A COURT PROCEEDING AND YOUR GROUNDS FOR APPEAL ARE LIMITED.
Pursuant to this Agreement, binding arbitration shall be administered by JAMS, a nationally recognized
arbitration authority, pursuant to its code of procedures then in effect for consumer related disputes, but
excluding any rules that permit joinder or class actions in arbitration (for more detail on procedure, see
Section 1.6 below). You and Epson understand and agree that (a) the Federal Arbitration Act (9 U.S.C.
§1, et seq.) governs the interpretation and enforcement of this Section 1, (b) this Agreement
memorializes a transaction in interstate commerce, and (c) this Section 1 shall survive termination of this
Agreement.
1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to
try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to
resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to
Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way,
Long Beach, CA 90806 (the "Epson Address"). The Dispute Notice to you will be sent to the most recent
address Epson has in its records for you. For this reason, it is important to notify us if your address
the Dispute shall include the sender's name, address and contact information, the facts giving rise to the
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Dispute, and the relief requested (the "Dispute Notice"). Following receipt of the Dispute Notice, Epson
and you agree to act in good faith to resolve the Dispute before commencing arbitration.
1.4 Small Claims Court. Notwithstanding the foregoing, you may bring an individual action in the small
claims court of your state or municipality if the action is within that court's jurisdiction and is pending only
in that court.
1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT
EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL
CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR
REPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE
CLASS ACTIONS, OR CLASS ARBITRATIONS. CLASS ACTION LAWSUITS, CLASS-WIDE
ARBITRATIONS, PRIVATE ATTORNEY-GENERAL ACTIONS, AND ANY OTHER PROCEEDING
WHERE SOMEONE ACTS IN A REPRESENTATIVE CAPACITY ARE NOT ALLOWED.
ACCORDINGLY, UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION, AN
ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS
WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION
PROCEEDING.
1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by
the rules of JAMS that are in effect when the arbitration is filed, excluding any rules that permit arbitration
on a class or representative basis (the "JAMS Rules"), available at http://www.jamsadr.com or by calling
1-800-352-5267, and under the rules set forth in this Agreement. All Disputes shall be resolved by a
single neutral arbitrator, and both parties shall have a reasonable opportunity to participate in the
selection of the arbitrator. The arbitrator is bound by the terms of this Agreement. The arbitrator, and not
any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising
out of or relating to the interpretation, applicability, enforceability or formation of this Agreement,
including any claim that all or any part of this Agreement is void or voidable. Notwithstanding this broad
delegation of authority to the arbitrator, a court may determine the limited question of whether a claim or
cause of action is for an IP Claim, which is excluded from the definition of "Disputes" in Section 1.1
above. The arbitrator shall be empowered to grant whatever relief would be available in a court under
law or in equity. The arbitrator may award you the same damages as a court could, and may award
declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent
necessary to provide relief warranted by that party's individual claim. In some instances, the costs of
arbitration can exceed the costs of litigation and the right to discovery may be more limited in arbitration
than in court. The arbitrator's award is binding and may be entered as a judgment in any court of
competent jurisdiction.
You may choose to engage in arbitration hearings by telephone. Arbitration hearings not conducted by
telephone shall take place in a location reasonably accessible from your primary residence, or in Orange
County, California, at your option.
a) Initiation of Arbitration Proceeding. If either you or Epson decides to arbitrate a Dispute, both parties
agree to the following procedure:
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(i) Write a Demand for Arbitration. The demand must include a description of the Dispute and the amount
of damages sought to be recovered. You can find a copy of a Demand for Arbitration at
http://www.jamsadr.com ("Demand for Arbitration").
(ii) Send three copies of the Demand for Arbitration, plus the appropriate filing fee, to: JAMS, 500 North
State College Blvd., Suite 600 Orange, CA 92868, U.S.A.
(iii) Send one copy of the Demand for Arbitration to the other party (same address as the Dispute
Notice), or as otherwise agreed by the parties.
b) Hearing Format. During the arbitration, the amount of any settlement offer made shall not be disclosed
to the arbitrator until after the arbitrator determines the amount, if any, to which you or Epson is entitled.
The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during
the arbitration.
c) Arbitration Fees. Epson shall pay, or (if applicable) reimburse you for, all JAMS filings and arbitrator
fees for any arbitration commenced (by you or Epson) pursuant to provisions of this Agreement.
d) Award in Your Favor. For Disputes in which you or Epson seeks $75,000 or less in damages exclusive
of attorney's fees and costs, if the arbitrator's decision results in an award to you in an amount greater
than Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount
of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if
any; and (iii) reimburse you for any expenses (including expert witness fees and costs) that your attorney
reasonably accrues for investigating, preparing, and pursuing the Dispute in arbitration. Except as
agreed upon by you and Epson in writing, the arbitrator shall determine the amount of fees, costs, and
expenses to be paid by Epson pursuant to this Section 1.6d).
e) Attorney's Fees. Epson will not seek its attorney's fees and expenses for any arbitration commenced
involving a Dispute under this Agreement. Your right to attorney's fees and expenses under Section
1.6d) above does not limit your rights to attorney's fees and expenses under applicable law;
notwithstanding the foregoing, the arbitrator may not award duplicative awards of attorney's fees and
expenses.
1.7 Opt-out. You may elect to opt-out (exclude yourself) from the final, binding, individual
arbitration procedure and waiver of class and representative proceedings specified in this
Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent
to this Agreement (including without limitation the purchase, download, installation of the
Software or other applicable use of Epson Hardware, products and services) that specifies (i)
your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding
individual arbitration procedure and waiver of class and representative proceedings specified in
this Section 1. In the event that you opt-out consistent with the procedure set forth above, all
other terms shall continue to apply, including the requirement to provide notice prior to litigation.
1.8 Amendments to Section 1. Notwithstanding any provision in this Agreement to the contrary, you
and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and
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class action waiver provisions (other than a change to Epson's address) in this Agreement, Epson will
obtain your affirmative assent to the applicable amendment. If you do not affirmatively assent to the
applicable amendment, you are agreeing that you will arbitrate any Dispute between the parties in
accordance with the language of this Section 1 (or resolve disputes as provided for in Section 1.7, if you
timely elected to opt-out when you first assented to this Agreement).
1.9 Severability. If any provision in this Section 1 is found to be unenforceable, that provision shall be
severed with the remainder of this Agreement remaining in full force and effect. The foregoing shall not
apply to the prohibition against class or representative actions as provided in Section 1.5. This
means that if Section 1.5 is found to be unenforceable, the entire Section 1 (but only Section 1)
shall be null and void.
Parent topic: Notices
Trademarks
EPSON
®
and Perfection
®
are registered trademarks and EPSON Exceed Your Vision is a registered
logomark of Seiko Epson Corporation.
Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries.
Apple, macOS, and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
Parent topic: Notices
Copyright Notice
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of Seiko Epson Corporation. The information contained herein is
designed only for use with this Epson product. Epson is not responsible for any use of this information as
applied to other products.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
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product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic
interference that occurs from the use of any interface cables other than those designated as Epson
approved Products by Seiko Epson Corporation.
This information is subject to change without notice.
libTIFF Software Acknowledgment
A Note Concerning Responsible Use of Copyrighted Materials
Copyright Attribution
Parent topic: Notices
libTIFF Software Acknowledgment
Copyright © 1988-1997 Sam Leffler
Copyright © 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose
is hereby granted without fee, provided that (I) the above copyright notices and this permission notice
appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and
Silicon Graphics may not be used in any advertising or publicity relating to the software without the
specific, prior written permission of Sam Leffler and Silicon Graphics.
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,
IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT
ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT
OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
Parent topic: Copyright Notice
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A Note Concerning Responsible Use of Copyrighted Materials
Epson encourages each user to be responsible and respectful of the copyright laws when using any
Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in
certain circumstances, those circumstances may not be as broad as some people assume. Contact your
legal advisor for any questions regarding copyright law.
Parent topic: Copyright Notice
Copyright Attribution
© 2019 Epson America, Inc.
1/19
CPD-56597
Parent topic: Copyright Notice
