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171
Cannot Scan Over a Network
If you have problems scanning over a network, try these solutions:
• Check the product control panel for error messages. If you have the notification email set when the
events occur, you can promptly learn the status.
• Make sure the computer and product are connected to the same network (or network subnet/VLAN).
• If the product and computer cannot communicate and are connected to the same network (or network
subnet/VLAN), check if your router or access point uses the privacy separator and disable it, if
necessary. Follow the instructions in your router or access point documentation to disable the privacy
separator.
• Move the product and computer or smart device closer to the router or access point.
• If you cannot scan from the start button on the product, make sure you restarted your computer
after installing the scanning software. Also start Epson Scan 2 before scanning with the start button.
• If you are scanning a large original at a high resolution, a network communication error may occur. Try
scanning again at a lower resolution.
• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few
seconds, and restart the program. If Epson Scan 2 cannot restart, turn off your product, turn it back on,
and try starting Epson Scan 2 again.
• Check the network connection setting in the Epson Scan 2 Utility.
• You may need to temporarily disable the firewall and any anti-virus software on your wireless router or
access point.
• If you see the message "Network product is not available: currently being used by user", there may be
a communication error between the product and computer. Restart the product.
• Epson Scan 2 does not support networks that use only IPv6. Use Epson Scan 2 on a network that
supports IPv4.
• If the Firewall function is active, the product may not be discovered by the Epson Scan 2 Utility. Open
the Epson Scan 2 Utility, enter the IP address for your product, and click Add.
• Restart the product and check the IP address on the product control panel.
• Make sure the router, switch, or hub is turned on.
• Restart the router, switch, or hub, wait for approximately one minute after restarting, then check the
connection again.
• The order in which the router, access point, switch, or hub and product are turned on may cause a
temporary connection error. Restart the product, wait for approximately one minute after restarting,
then check the connection again.
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