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AXIS P3364–V
Troubleshooting
Troubleshooting
Checking the Firm ware
Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem
should be to check the current firmware version. The latest version ma y contain a correction that fi xesyourparticularproblem.The
current firmware version in the A xis prod uct is displa yed in the page Setup > Basic Setup and in Setup > About.
Upgrading the Firmware
When you upgrade the product with the latest firmw a re fr om Axis website, the product receives the latest functionality avail able .
Always read the upgrade instructions and release notes available with each new release, before upgra ding the firmware.
To upgrade, follow these instructions:
1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis webs ite
at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the products web pages.
3. Under Upgrade Server, click Browse and locate the file on your computer . Click Upgrade.
After starting the upg rade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the
upgrade has failed.
AXIS Camera Management can be us ed f or m ultiple upgrades. See www.axis.com for more information.
Note
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
•Preconfigured and customized settings are saved when the firmware i s upgraded
(providing the features are available in
the new firmware) although this is not guaranteed by A xis Communications AB.
Emergency Recovery Procedure
If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status
indicator indicates a failed upgrade. To recover the product, follo w the steps below. The serial number is found on the pro duct’s label.
1. In UNIX/Linux, type the following from the com m and line:
51
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