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TROUBLESHOOTING
110
d
Cut the thread near the bobbin to completely remove
the bobbin from the shaft. Hold the thread end with
your left hand, and wind off the thread clockwise from
under the bobbin winder seat with your right hand as
shown below.
List of Symptoms
Check the following possible problems before requesting
service. If the reference page is “*”, contact your
authorized Brother dealer or the nearest Brother
authorized service center.
■ Getting Ready
Symptom, Cause/solution
Reference
Cannot thread the needle.
Needle is not in the correct position.
• Press (Needle position button) to raise
the needle.
10
Needle is installed incorrectly. 30
Needle is turned, bent or the point is dull. 30
Upper threading is incorrect. 28
The needle threader hook is bent and does not
pass through the eye of the needle.
*
The needle threader lever cannot be moved or
returned to its original position.
*
Cannot lower the presser foot with the presser foot
lever.
Presser foot was raised using (Presser foot
lifter button).
• Press (Presser foot lifter button) to lower
the presser foot.
10
Bobbin thread does not wind neatly on the bobbin.
The thread is not passed through the bobbin
winding thread guide correctly.
24
Bobbin spins slowly. 25
The thread that was pulled out was not wound
onto the bobbin correctly.
24
The empty bobbin was not set on the pin
properly.
23
While winding the bobbin, the bobbin thread was
wound below the bobbin winder seat.
You have not wound the bobbin thread properly
when you initially wound thread on the bobbin.
Ensure that the bobbin thread was properly set in
the guides.
23
The bobbin thread cannot be pulled up.
Needle is turned, bent or the point is dull. 30
Bobbin is set incorrectly. 26
Machine does not operate
All keys and buttons have been locked by .
30, 107
Nothing appears in the LCD.
Main power switch is not turned on.
14
The plug of the power cord is not inserted into an
electrical outlet.
14
The LCD screen does not look very clear.
The brightness of the screen is not adjusted. 16
Nothing happens, even if the LCD display is pressed
Adjust the screen.
108
The screen has been locked.
• Press either of the following keys to unlock the
screen.
—
The LCD screen is fogged up.
Condensation has formed on the LCD screen.
• After a while, the cloudiness will disappear.
—
Embroidery unit does not operate.
Embroidery unit is not attached correctly.
34
Embroidery frame was attached before the unit
was initialized.
34
Symptom, Cause/solution
Reference
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