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39
Simple troubleshooting en-us
Display screen "Clean trays and
replace"
Drip tray and filter are soiled. Clean and dry the drip tray and filter thor-
oughly.
Outlet in the drip tray is
blocked.
Thoroughly clean outlet.
The siphon is blocked. Thoroughly clean siphon.
Display screen "Insert trays" despite
being inserted.
Inside of appliance (tray
holder) soiled.
Clean the inside.
The coffee residue container
was not fully inserted.
Push the coffee residue container all the
way in.
Very frequent display that descaling
is necessary.
Water is too hard. Insert water filter and configure settings
accordingly in the menu.
The water tank is not filled automati-
cally.
Float is stuck in the water
tank.
Remove the tank and clean thoroughly.
Tap is turned off. Turn on the tap.
The water tank is not inserted
correctly.
Insert the water tank to the stop.
Filter on AquaStop blocked. Clean the filter on the Aqua-Stop regu-
larly.
See installation instructions.
Display screen "Switch off appli-
ance"
Appliance is too warm. Let the appliance cool down.
Brewing unit soiled. Clean the brewing unit.
Display screen "Contact customer
service".
The appliance has encoun-
tered an error.
Please contact the hotline.
Display screen "Communication
module not detected Connection not
possible".
Technical fault. Switch the appliance off and on at the
main switch.
Home Connect is not working cor-
rectly.
Go to www.home-connect.com
Display screen "Connection to home
network interrupted".
Router is switched off or LAN
cable not connected.
Switch on router or connect LAN cable.
Display screen "Connection to
server interrupted".
Technical problem. Only operate within the home network.
If you are unable to solve the problem, always call the hotline.
Problem Cause Remedial action
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