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37
Simple troubleshooting en-us
Simple troubleshooting
Simple troubleshooti ng
Problem Cause Remedial action
The personally selected capacity is
not reached. Coffee dispensing
slows to a trickle or stops com-
pletely.
The grinding level is too fine.
The ground coffee is too fine.
Adjust the grinding level to a coarser set-
ting. Use coarser ground coffee.
The appliance is heavily calci-
fied.
Descale the appliance as described in the
instructions. ~ "Service programs"
on page 33
The brewing unit is soiled. Clean the brewing unit. ~ "Cleaning
the brewing unit" on page 32
The hot water is milky or tastes of
milk or coffee.
The milk hose has not been
removed.
Remove the milk hose from the milk con-
tainer.
Milk or coffee residue in the
beverage dispenser.
Clean the beverage dispenser.
The coffee has no crema. Unsuitable type of coffee. Use a type of coffee with a higher propor-
tion of robusta beans.
The beans are no longer
freshly roasted.
Use fresh beans.
The grinding level was not
suitable for the coffee beans.
Set a finer grinding level.
The coffee is too "acidic". The grinding level is too
coarse. The ground coffee is
too coarse.
Adjust the grinding level to a finer setting.
Use finer ground coffee.
Unsuitable type of coffee. Change the type of coffee.
The coffee is too bitter. The grinding level is too fine.
The ground coffee is too fine.
Adjust the grinding level to a coarser set-
ting. Use coarser ground coffee.
Unsuitable type of coffee. Change the type of coffee.
The coffee tastes burnt. The brewing temperature is
too high.
Reduce the temperature. ~ "Preparing
beverages" on page 16
The grinding level is too fine.
The ground coffee is too fine.
Adjust the grinding level to a coarser set-
ting. Use coarser ground coffee.
Unsuitable type of coffee. Change the type of coffee.
The coffee is too weak. Coffee strength selected is
too weak.
Use stronger coffee. ~ "Preparing
beverages" on page 16
Ground coffee drawer
blocked with ground coffee.
Remove the ground coffee drawer, clean
and dry it thoroughly.
The quality of the milk foam varies. The quality of the milk froth
depends on the type of milk or
the plant-based alternative
used.
Optimise the result by selecting your milk
or plant-based alternative as appropriate.
The ground coffee gets stuck in the
ground coffee drawer.
The ground coffee sticks
together.
Do not compact the ground coffee in the
ground coffee drawer.
The ground coffee drawer is
damp.
Remove the ground coffee drawer, clean
and dry it thoroughly.
The water filter does not stay in posi-
tion in the water tank.
The water filter is not fitted
correctly.
Firmly press the water filter straight down
into the tank connection.
The bean container sticks when
inserted.
There are beans in the hous-
ing.
Remove beans.
The coffee residue are not compact
and are too wet.
The grinding level is set too
fine or coarse, or not enough
ground coffee has been used.
Set a coarser or finer grinding level or
use 2 level measuring spoons of ground
coffee.
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