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23
en
Troubleshooting
Troubleshooting
Problem Cause Remedy
The prepared meal is half-raw. Filled beyond capacity. Do not ll the pan beyond the marking
[4.0 litres]!
The ratio of the amount of water
and the ingredients is incorrect.
Adjust the ratio of the amount of water
and the ingredients.
Foreign objects in the appliance
interior.
Remove all foreign objects. Do not use
any water for this purpose!
The pan is deformed. Contact customer service.
Fault in the appliance.
Fault in the sensor.
The prepared meal is burnt. There is dirt underneath the pan. Thoroughly clean the pan and the
appliance interior.
The pan is deformed. Contact customer service.
Fault in the appliance.
Fault in the sensor.
The appliance boils over. Filled beyond capacity. Adjust the amount.
The temperature is too high. Reduce the temperature.
The selected preparation
programme requires the meal to
be cooked with the lid open.
Open the lid of the appliance.
LED does not light up. The appliance is switched off. Switch on the appliance.
Fault in the power cord. Contact customer service.
The hotplate does not function. Fault in the appliance. Contact customer service.
The hotplate is damaged.
Water is owing out of the
appliance.
The appliance features overow
protection.
Remove the water. Remove the pan
and use a cloth to rub the appliance
interior dry. Ensure that no water enters
the appliance interior.
Display screen
E1~E6
Fault in the appliance. Abort the preparation programme.
Disconnect the appliance from the
power supply. Switch the appliance on
again. If the problem persists, contact
customer service.
Display screen
E0
Fault in the appliance. If the display persists for more than
20 seconds, disconnect the appliance
from the power supply and contact
customer service.
Display screen
E1
Incorrect pan inserted or pan not
recognised.
Disconnect the appliance from the
power supply and contact customer
service.
MUC2_MUC4_EU2.indb 23 15.03.2016 12:59:08
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